Business ProfileforFathers & Sons Volkswagen and Audi West Springfield

I recently scheduled service at Fathers and Sons Audi for my Q5 for an oil change and another small repair (exhaust clamp replacement) that they had recommended previously. While my car was there, they also suggested completing the ****** mile check up, which I agreed to and they completed their complimentary inspection (complete with video). Upon inspection of the vehicle, 2 other issues were uncovered-- tear in the axel boot, dripping grease (suggested repair), and the cam cover was cracked, thus leaking oil into the spark plugs (critical repair). I was advised that both these issues needed to be fixed soon, but the more important fix was the axel boot. I was quoted a price of just under $5800 for both repairs!!!! As this was a heft unexpected bill, we opted to wait a bit, do some research and figure out how we wanted to move forward. We ended up collecting the car and taking it home. We made an appointment with an independent auto shop who specializes in Audi and VW and had the work done. The axel was fixed and the cam cover crack was a small hole that was sealed. My final bill from them? Under $750. I am so frustrated that a business such as this-- A+ BBB rating-- would feel as if this is appropriate. Little do they realize, we were ready to get rid of the Audi and go back to ***** and ******* So not only did they damage their dealership reputation in our eyes, but also they damaged the reputation of a brand of cars.

We provided the client with video documentation of a tear within her axel boot and also evidence of the valve cover gasket leaking.We quoted the client with resealing the valve cover gasket which is a 10 hour repair job per Audi warranty and also replacement of the entire new OEM axel due to the significant loss of grease. While there are more cost-effective options of sealing and potentially aftermarket options, we find these solutions to be short-term and create further problems in the future.All quotes were provided with new OEM components, which carry a one-year warranty for workmanship and component failure. All of our quotes are provided using the aforementioned as an authorized Audi franchise, we must withhold all repairs to the highest quality for safety, reputational reasons, and Audi repair manual adherence.While we understand that the work was able to be performed by an independent repair facility for a fraction of the cost, the cost alone for simply the new axel was upwards of $1,900, a component that was necessary to repair the vehicle to the highest level of quality. Once more, we are not able to repair vehicles at the same level of independent facilities, as an authorized Audi franchise, we must withhold all repairs to the highest quality for safety, reputational reasons, and Audi repair manual adherence.Thank you, *************************** General Manager Audi West Springfield