Customer ReviewsforSavage Arms, Inc.

I purchased a new Savage model 64 for a first rifle for my granddaughter. We took it out for a weekend of shooting. Before the first magazine was through the rifle the red safety dot fell off into the ground somewhere and couldn't be found. Upon getting the gun home and starting to teach her how to clean a weapon something was rattling around inside. I couldn't shake it out so I had to take the barrel off the gun. When I did a screw falls out. I couldn't find a place for that screw to go so I called Savage this morning. The first guy I talked to ask me to describe the screw which was Phillip's head about a half inch long. He told me there are no Phillips head screws on that gun. I reiterated that this screw fell out of the gun when I took the barrel off the stock. He said what we sold that gun 2 years ago to a distributor so we're not responsible for what happens in between that and the end user. I guess in his mind somebody took the gun apart through a screw in there and then put it back together. Quite preposterous. At that point I asked to speak to his supervisor. After going through the story again with his supervisor he said yes there is a Phillips head screw in between the center stud and the magazine well and it secures the magazine well. So we have determined that's where this screw came from. So we have a loose screw bouncing around in the action with my granddaughter shooting this gun and there could have been a catastrophic failure. Savage did not take this problem seriously their fix was oh we'll send you the washer that's supposed to be under the screw in a new Red Dot to press in the hole. No apologies or anything. I'm very disappointed with Savage arms as a company.

Savage Arms has been in contact with this customer regarding the situation. The firearm has been fully inspected and repaired as necessary. It will be shipping back to the customer shortly. Hopefully, this will restore their faith in Savage Arms and our products. Thank you for your support of Savage Arms.

Purchased 28ga 555 shotgun at Christmas. After shooting only a half box of shells through it the trigger pen wouldnt reset. Sent it for repairs mid January and was told the repairs would be completed within 2-3 weeks or otherwise be sent a new gun. After 3 months of weekly follow ups and hopes of updated information, I am still waiting for any type of actual progress. How many times can they tell me its going to the range or with the gunsmith til I actually have the product back? Terrible customer service and I couldnt be more disappointed.

Savage Arms has been in contact with the customer regarding this situation. After gathering all of the needed information, the shotgun has been repaired and has shipped back to the customer. Thank you for your support of **********************.

I purchased a ******* shotgun from an online site. After I received it, I noticed that the vented rib was bent and detached from the barrel. I emailed Savage Arms with explanation and pictures and received a generic reply within a couple of days that they would be contacting me. A couple of weeks passed with no contact. I called them and after a long wait spoke to someone who then sent me a shipping label. I shipped the gun and info to Savage. One week after they received it I called and was told that it takes 2 weeks for a gun to go from downstairs to upstairs (I'm guessing that this means from receiving to the repair area). 2-3 weeks later I call, after long hold, I am told that I should call back the next week to get an update on the status and return shipment info. They have now had my gun for 6 weeks. I spoke to them again today and got the same message, call back in a week or 2 and they will be able to give me a repair status and expected return date. Should be a simple fix, either replace the barrel or replace the gun. Back to the customer service email, I sent email on 1/6/24 and received their reply on 2/6/24. By that time savage had already had my gun for almost 2 weeks.

Savage Arms has reached out to inform the customer of what is happening with the repair of their firearm. Hopefully, we can restore their faith in Savage Arms. Thank you for your support of Savage Arms.

customer service looks to be non existence i had bought 4 new savage model 64 22 caliber rifles for my kids and grandkids the magazine look to be defective on one new rifle i have to use one of the other rifles magazines to use this rifle i have emailed customer service with no response i have been a solid customer of savage in the past but now it looks like most people are better to stay away from them savage to bad at one time you cared.

Savage Arms has reached out to the customer to correct the problems with the magazines. We are working to keep up with customer contacts and hope to better in the future. Thank you for your support of Savage Arms.

totaly rediculous will not answer any phone number or email replys. I figure they must be going bankrupt or else no buisness would act this way. I bought a new Savage A22 rifle the action broke on the 3rd round of amunition 23 shots. i cant get any information for warranty or parts. I want ever reccomend this company again. They will most likely go under. i own several older savage firearms never a problem. I strongly encourage anyone to look at other manufactures this is sad and american made.

Savage Arms has reached out to the customer to discuss the repair of the firearm. We are working to keep up with customer contacts and hope to better in the future. Thank you for your support of Savage Arms.

They have had my gun for one month for a barrel repair/replace they will not answer phone calls or emails I own four savages riffles I bet there wont ever be a fifth with this **** Service!!!!!

Savage arms reached out to me and discussed my issues and updated me on my fire arm hopefully it will be back in my safe shortly

Terrible customer service. My local gun dealer sent my damaged Renegauge shotgun in for repair in June 2023 as instructed on Savages website. I chased Savage down in September for an update only to be told they will only deal with the dealer directly. In October and then again in January 2024 my dealer followed up with Savage only replying late January 2024 they are too busy and can send me a alternate replacement. My dealer contacted me that day with the proposed soluition which I accepted. They when my dealer attempted to contact them again to accept the solution, they sent him to voicemail and have not replied back since. It is now February 9th. My dealer is basically giving up and saying it's your problem. Which basically means I am out  1,350 USD for the gun I only used 3x. Why buy American..?  There is no excused for this.

Savage Arms has been in contact with this customer regarding the replacement. A different model was selected and shipped to the *** dealer. We do regret that is took so long. Thank you for your support of Savage Arms.