Business ProfileforSavage Arms, Inc.

I took delivery of my firearm about 9 months ago and noticed the wood on the adjustable comb (part of the stock) is splintering with sharp edges and looks as though it could break off after some use. As this was a brand new, unused firearm, I requested a replacement comb. It took them from 9/9/23 to 10/3/23 to respond, but they asked for my address so that I replacement stock could be sent. I provided my address the same day (10/3). After hearing nothing back, I followed up on 1/13/24 and again on 2/7/24. After another month, on 3/7/24 I was told there were delays and they could arrange for me to send my firearm back and they could issue a replacement. Since I had not gotten a response for over 5 months, I didn't see their response and had some delay replying. On 4/25/24 I responded that I was a bit concerned about getting a whole new firearm because of the issues I've already resolved on mine (a metal bur in the threads of the barrel that I have to fix, as well as metal shavings rattling around between the barrels), and that I'd like to not have to deal with that again. But I asked if they could let me know timing and process for firearm replacement vs timing to get a stock part replacement. On 6/3/24, they replied, "We get a very small amount of the parts for the Model 555 firearms versus the actual firearms from where they are built overseas. Often times it is faster to get a new firearm than it would be to wait on an order of the parts to ship out." So I still got no answers to my questions in my previous message. The same day, I asked again what the process would be and why they couldn't just remove the adjustable comb part from one of their shotguns and send it to me. On 6/10/24, they responded that they don't do this and I'd have to ship my shotgun back and have a replacement sent to an FFL (who pays those costs?). I don't trust them to send a replacement in a reasonable time after I ship mine. I just want the replacement comb promised 9 months ago.