Complaints

This profile includes complaints for UniFirst Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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UniFirst Corporation has 233 locations, listed below.

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• 

  UniFirst Corporation

  68 Jonspin Rd Wilmington, MA 01887-1090

• 

  UniFirst Uniform Services

  201 Murphy Dr Maumelle, AR 72113-7636

• 

  Unifirst Corp.

  335 Industrial Park Rd Ebensburg, PA 15931-4117

• 

  UniFirst Corporation

  18999 Park Avenue Plz Meadville, PA 16335-4015

• 

  UniFirst Uniform Services - Birmingham

  907 3rd Ave N Birmingham, AL 35203-3046

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was doing handyman work for unifirst and the head manager kept showing up at my home unannounced and it made my wife feel very uncomfortable he also owes my buisness money for keeping merchandise stored at my home and refused to pay me lrhe storage cost and was super inappropriate his name was ibn

  

  Business Response

  Date: 04/08/2025

  Thank you for reaching out to us regarding the complaint filed against UniFirst. We appreciate your time and the opportunity to provide our perspective on the matter.
  
  After investigating the issue, we've found that Mr. ****** ******* was a handyman we hired in early March to install dispensers for new accounts. Although ********** completed one job for us, we ultimately decided to work with another handyman due to concerns about his pricing and reliability.
  
  We did meet with Mr. ******* at his residence to retrieve the remaining batteries and dispensers, and we can confirm that all payments due to him for his work were made in full. Our office administration team has documentation of the receipts and payments.
  As a company, we're committed to maintaining high standards of professionalism and integrity in all our interactions. We're dedicated to building strong relationships with our customers, vendors, and partners, and we believe this incident has been handled in accordance with those values.
  

  Thank you again for your attention to this matter. 

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** had multiple issues with this company and discrepancies when it comes to billing over the years. They will some times forget mats, toilit paper, sanitizer, soap, and paper towels. The one time I had too much product on hand and said I didn't need there services they insisted I pay anyways stating my agreement is a rental agreement. Been a customer for 5 years, possibly longer, but wouldn't recommend as there are less expensive more reliable options. Some times they just leave the things outside and neighbors take them and you'll end up paying anyways. I litteraly asked to skip one service, as I had been double billed in the past and things just snowballed with no help for a customer.

  

  Business Response

  Date: 03/27/2025

  We appreciate the opportunity to address and resolve the concerns raised by Mr. ******* ********, owner of *************. Below, we outline the resolution reached:
  Mr. ******** initially contacted us to request a temporary halt in service due to sufficient inventory and to request a credit for the current invoice. He also shared past frustrations with incomplete deliveries.
  Our dedicated Representative took the time to explain the rental program and billing structure, which Mr. ******** acknowledged and appreciated.
  To resolve the issue, we offered a one-time courtesy write-off of the invoice dated 3/24/25 and allowed Mr. ******** to use the current inventory until the next scheduled service. Mr. ******** accepted this solution and expressed appreciation for our willingness to listen and assist.
  At Unifirst, we take pride in delivering unparalleled customer service, ensuring our customers receive the highest level of care and attention. We value Mr. ********** loyalty and appreciate the opportunity to demonstrate our commitment to customer satisfaction.

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Vinces Pizza

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was driving in ******* and a truck (who I video recorded) was speeding so fast it threw a rock and shattered my windshield. I called corporate 4 times and no one helped. I emailed and no help no wrote on ******** and no one helped. They even laughed at posts. I want a refund to repair my windshield from your trucks damage. I have video of you want

  Customer Answer

  Date: 03/09/2025

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 03/17/2025

  Thank you for reaching out to us about the incident involving our truck in *******. We apologize for the damage to your windshield and any frustration caused by the lack of response from our team.
  We take situations like this seriously and are committed to making things right. We have escalated this matter to our *************** team,who will review and handle it accordingly.
  Thank you for your patience and cooperation.

  Customer Answer

  Date: 03/18/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  You have only stated you will look into this.  I do not believe the case is closed until I receive the refund for the repair. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  

  Business Response

  Date: 03/27/2025

  We have thoroughly reviewed the complaint filed by Mr. **** **********, and our Third-Party Administrator (***) has completed a comprehensive investigation. Unfortunately, we were unable to find any evidence linking our truck to the damage sustained by Mr. ************ windshield.
  We understand that this news may be disappointing, and we empathize with the inconvenience and frustration this incident has caused. Please know that we take all claims seriously and conduct thorough investigations to ensure fairness and accuracy.
  In this case, despite our best efforts, we cannot accept liability for the damage. We appreciate Mr. ********** bringing this matter to our attention, and we regret that we cannot provide a more favorable outcome.
  Thank you for your attention to this matter. We value our reputation for fairness, integrity, and customer care, and we are committed to continually upholding these standards.
  

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as 

   

  worst company with no customer service   I shared the video of the truck throwing the rock and the damage but its not their fault? Gross   Glad all customers who ever ******************** will see your lies 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regards to the Unifirst Apparel company out of ******************** at ******************************************. I was behind on a few invoices while we worked through some discrepancies. I've called and emailed them many times over the past week and they will not take my calls, answer the phone or reply to my emails. They are saying it's with their legal department now and I need to pay it, but they will not give me any contact information to call to pay any open invoices. I've sat on the phone today for almost 2 hours talking to multiple people and have gotten nowhere. Every ****** employee I've talked to said this is annoying and they don't understand why I can't pay my bill, but there's nothing they can do about it. And then at the end of every call they tell me to 'stay on the line for a 1 question survey', but when I waited after each and every call I've made recently, they hang up the phone before the survey allows me to submit my response. Obviously, this is being done on purpose.This is extremely frustrating, as I'm busy running my small business and time is money. I want to pay my invoices but they are not allowing me to do so. And they are unethically and purposely blocking me from giving feedback from each of these phone calls.

  Customer Answer

  Date: 01/25/2025

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 01/30/2025

   At UniFirst, we prioritize exceptional service and ensuring our customers' needs are met.Recently, we addressed a concern raised by Mr. ***** ***** regarding his experience with UniFirst.
  Our investigation revealed that Mr. ******* account was sent to legal due to non-payment, which led to a breach of contract. Although our team attempted to contact him to resolve the issue, we were initially unable to reach an agreement.
  Through further discussion and collaboration, we gained a deeper understanding of Mr. ******* situation. He shared that he had a prior agreement with a representative to settle his balance once he had sufficient capital. We apologized for any misunderstanding and worked together to find a mutually beneficial solution.
  We are pleased to report that the matter has been resolved amicably. Mr. ***** has agreed to pay his past-due balance, and we welcome him back as a valued customer. A meeting has been scheduled to discuss reinstatement details, including setting up weekly recurring credit card payments.
  Notably, Mr. ***** informed us that he did not officially file a complaint with the BBB and was awaiting our contact to resolve the issue. We appreciate his patience and willingness to work with us.
  We appreciate your attention to this matter and are confident that we have reached a mutually beneficial resolution. At UniFirst,we value our customers' feedback and appreciate opportunities to demonstrate our commitment to exceptional service.
  

  Customer Answer

  Date: 02/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  sales manager called to advise that they no longer provide linen ( immediate breach of contract)sales manager never returned they key to my restaurant after they stopped delivering sales manager left their dirty linen that was supposed to have been picked up, causing mold issues and unpleasant odors received erroneous bill, contacted them to adjust billing, no response. received collection letter sent unifirst letter no response, but collection agency keeps asking for money

  

  Business Response

  Date: 10/10/2024

  Our local UniFirst General Manager has been in contact with ************* addressing all concerns, and both parties are working on a mutually agreed upon resolution.  We are optimistic that a final resolution will be agreed upon within the next few days.

  Customer Answer

  Date: 10/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** **********

• Initial Complaint

  Date:08/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a AED machine from our salesman. He said there is a deal on them right now for $1995 with free training. We said ok. It was installed and we didnt training and was charged $995 for the training. I called the salesman and he said he should have chosen his words better and that the machine was actually $3000 but they offered free training is what brought it down to $2000. We had three people in the office when he told us the sale price and he never said anything. If we knew it was going to be another $995 for 1 hr of trading we would have never bought from then. When confronted on the phone he said he should have chosen his words better he out right lied and did a bait and switch. He said he would get with his boss abou tv a refund but he wont even answer his phone. They just lost out account for good and will never use them again. Cant trust them.

  

  Business Response

  Date: 08/30/2024

  UniFirst takes pride in consistently conducting business in an honest and ethical manner and we take customer satisfaction very seriously, which is how we have become a leader in our industry.  Our local UniFirst First Aid + Safety sales management team has contacted the customer and discussed the issues which was a result of a misunderstanding on the quote for an AED along with a CPR training class. A credit refund is being issued and the customer should have the credit documentation in hand at some point today if not already.  It is our understanding that all concerns have been addressed and both parties are now satisfied with the outcome.

• Initial Complaint

  Date:08/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was inquired by a *** named *** over at unifirst, he signed me up for an account that he stated would be a month to month contract for uniforms, rags, and fender covers. I agreed to do a month to month contract with him for an entire year to see how feasible unifirst would be for my needs, about 9-10 months in, I ask my driver **** how much time do i have left on my contract till and he told me hed check with the office and get back to me, after a few months of asking him the same question i finally got an answer that i have a contract for 5 years with unifirst and i thought about it and remembered i never even signed any sort of contract or agreement with unifirst so i asked to see the manager at my shop and after a few months *************************** came to my shop and told me the same thing that the driver said so i asked him to pull up my contract which he did eventually and turns out that I NEVER HAD ANY CONTRACT WITH UNIFIRST. It was a forged document listing someone who doesnt work or have anything to do with my business and same person who they wrote the contract for is the same person that signed the contract. Also another thing to mention, the name of my establishment is white oak mercedes of thousand oaks and the contract that they have for my shop is **************** which is a different shop than ours. After ****** saw their mistake he admitted that its their fault and I can pay my final balance of $1400 and we can part ways, he said once he gets back to the office he will have someone get that in writing and have **** pick up the uniforms and we should be good. its been 2 months since i had that conversation with him and today i just got a collection notice in the mail for $6,617.65 from unifirst. Not only did I get lied to, I also NEVER had any legal agreement with them, no contract no hand shake agreement nothing! Theyve been no contact since the day I spoke with ****** and now theyre giving me the run around so that I dont talk to a manager. Please resolve

  

  Business Response

  Date: 08/28/2024

  UniFirst takes pride in consistently conducting business in an honest and ethical manner and we take customer satisfaction very seriously, which is how we have become a leader in our industry.  Our local UniFirst management has contacted ****** multiple times regarding his complaint.  The contract in question was signed by ******* partner and is indeed a valid 5-year agreement. Unfortunately, both ****** and his partner have rejected our resolution at this time.  It is still our desire to come to a resolution that mutually satisfies both parties.

  Customer Answer

  Date: 08/29/2024

  I have been in contact with ********************* from unifirst through text, I explained the situation to him and how the contract that is attached has nothing to do with white oak mercedes of thousand oaks, the person who signed the contract and has their name printed on the contract has nothing to do with white oak mercedes of thousand oaks. My name is ***************************** and im co-owner with my partner *********************************, the indiviual that signed the contract is named KAM and we have no one at this location named KAM which means our contract is NOT valid and has absolutely nothing to do with us. I explained to ***** the branch manager at unifirst that ive been asking from Dec **************************************************** and im assuming ***** took a look at the contract as well and realized the mistake from unifirst. He agreed to stop the collection of $6600+ if i would agree to pay the balance for service from 11/8/23-6/11/24 which would be $1535 and asked if im interested in buying the uniforms out to which i responded that ive been asking since december of 2023 to stop getting serviced due to lack of contract and improper invoicing from unifirst to which he offered me a resolution to pay $500 to close everything out and be done with this but with my previous experience with ****** and him telling me one thing but then sending me to collections for $6600 i am still hesitant to trust unifirst to fulfill their end and actually close my account if i make a payment of $500.

  
  Regards,

  Mesbah

   

   

  

  Business Response

  Date: 08/29/2024

  Through ongoing communication between our local UniFirst management team and Mesbah, both parties have come to a mutually agreed upon resolution.  It is our understanding that all concerns have been addressed and both parties are now satisfied with the outcome.

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This package was not delivered but was marked delivered. We have footage showing the driver took a picture of the package at the wrong door, not my address. Then the camera shows he left with the package I am requesting a $15.69 because this package was stolen on camera by the Uni driver

  

  Business Response

  Date: 07/28/2024

  I replied (on 07/17/24) to ******* via the email address she provided on the complaint to obtain additional information needed to help resolve her issue, but have not yet received a response back from her.

• Initial Complaint

  Date:07/16/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are contractually obligated to continue our services with Unifirst until 3/12/26. They consistently charge us for replacement of "damaged" inventory often with little or no evidence of damage (as is outlined in the contract). When we have requested the documentation it is not provided and when we site this breach of contract as grounds to terminate they deny that it is within our rights. We have also discovered that the drivers get a commission on these damage charges and are therefore incentivised to make them to increase their billing. We are not arguing that nothing ever gets damaged, but the amount of claimed damages with no evidence is close to 40% of our billing. In the attached documents you will see in the month of June we paid $400 in damages on $1002 in billing. This is simply not possible and we are not provided documentation. Furthermore these items are supposed to be for our exclusive use and we do not see any damage, so how can Unifirst claim they are damaged and replace them unilaterally? They have said that they will show us why they damaged them out...., "If there is anything damaged out it will be done by our quality personnel here at the plant/factory. Once this is done, they will place it in see through plastic bad and should be brought to your account for your employees to see why we damaged it out." But this evidence has never been provided as it should be per the contract. They are standing behind the fact that it is our word against theirs..., "The route service manager(****************************************) at Unifirst, has basically said it is our word against theirs regarding showing us what is damaged and that Unifirst decides what is damaged." Yet they are supposed to show us evidence. We simply want out of the contract, that is all we are asking, to not have to pay the balance of the contract through its end in 2026.

  

  Business Response

  Date: 07/29/2024

  UniFirst takes pride in consistently conducting business in an honest and ethical manner, and we take customer satisfaction very seriously, which is how we have become a leader in our industry.  Our local management spoke with ****** on 07/24 in good faith to address the concerns and details of the complaint with both sides communicating their positions.  As a result, we came to a mutually agreed upon solution and action plan.  We remain absolutely dedicated to ******* satisfaction, and upon the success of our action plan we hope to make Sea Smoke a fully satisfied UniFirst customer once again. 

  Customer Answer

  Date: 07/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I spoke with ****************************, the general manager, who did actually address my concerns and had constructive ideas on how to resolve them moving forward. I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **********************************************

• Initial Complaint

  Date:05/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner off the company ******** diesel truck repair *** and I am making my complaint base on the service you guys are giving me seen last years they give me bad services this years 2024 they are bring the uniform ***omplete and I ask the driver and every Thursday he said different version and every week continue bringing the uniform ***omplete

  

  Business Response

  Date: 08/12/2024

  We regret we were unable to post a reply to this customers complaint within an appropriate time.  In reviewing the complaint with our local management team, they contacted both the husband and wife owners of the company and verified all missing garments have been replaced.  It is our understanding that all issues have been resolved and we remain absolutely dedicated to ******** Diesel Tucks satisfaction.