Business ProfileforSurprise Cake
Business Details
- Location of This Business
- 800 W Cummings Park Ste 1750, Woburn, MA 01801-6353
- BBB File Opened:
- 7/11/2019
- Years in Business:
- 10
- Business Started:
- 4/29/2014
- Business Incorporated:
- 4/29/2014
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 5
- Alternate Business Name
- Charm Concepts LLC
- Business Management
- Ms. Elizabeth Charm, Owner
- Mr. Jordan Long, Manager
- Contact Information
Principal
- Ms. Elizabeth Charm, Owner
Customer Contact
- Ms. Elizabeth Charm, Owner
- Mr. Jordan Long, Manager
- Additional Contact Information
Phone Numbers
- (781) 491-0586Other Phone
Email Addresses
- Primary
- (781) 491-0586
Customer Complaints
4 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
8 Customer Reviews
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Most Recent Customer Review
Cheryl F
06/14/2024
Surprise Cake Response
06/18/2024
Hi ******,
We are sorry to see that ***** delayed one of your Surprise Cakes. From looking at your two orders, I see one was delivered on time on 06/15 and the other was supposed to be also delivered on Saturday 06/15 but was delayed until 06/17. Since you paid for Rush Next Day Delivery on this, we went ahead and issued you a refund for this order. We do everything in our control to ensure orders arrive on the selected delivery dates, however carrier delays do unfortunately happen and they are out of our control. You should have already received your refund confirmation email from us, please know it may take several business days for the funds to get reversed to your payment method.
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