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          Business Profile

          Bakery

          Surprise Cake

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Bakery.

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          9 Customer Reviews

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          • Linda N

            11/20/2024

            Spent 70 dollars and my son didn't receive his cake for days after his birthday. Very disappointed

            Surprise Cake Response

            11/27/2024

            Hi *****! I just communicated this with you through our email chain, but wanted to reiterate that we are so sorry for the delay with your son's cake. While it is stated on our website and at checkout that delivery is estimated, I went ahead and refunded you the shipping cost for this inconvenience. I hope the cake was a big hit! Take care ? 

          • Cheryl F

            06/14/2024

            Company should not be in business!!!I ordered two cakes and paid EXTRA for my Granddaughters cake to arrive today for her Graduation and it has NOT been shipped yet! I have reached out the Surprise Cake company via email and social media with NO response! I could not attend her graduation and was trying to make the day special. I guess the surprise is on me as not I have nothing to give her. It appears there a several complaints regarding this company and I am out over $200 for the two cakes I purchased. BUYER BEWARE

            Surprise Cake Response

            06/18/2024

            Hi ******, 

            We are sorry to see that ***** delayed one of your Surprise Cakes. From looking at your two orders, I see one was delivered on time on 06/15 and the other was supposed to be also delivered on Saturday 06/15 but was delayed until 06/17. Since you paid for Rush Next Day Delivery on this, we went ahead and issued you a refund for this order. We do everything in our control to ensure orders arrive on the selected delivery dates, however carrier delays do unfortunately happen and they are out of our control. You should have already received your refund confirmation email from us, please know it may take several business days for the funds to get reversed to your payment method. 

          • Christine N

            03/26/2024

            It's the same desperate situation as all the others. The website grabbed my address from my credit card as the delivery address rather than allowing me to enter something else. Based on these comments, I guess I should see if my credit card has scam protection. BUMMER. It would have been a fun surprise.

            Surprise Cake Response

            03/27/2024

            Hi *********, 

            We were successfully able to assist you in updating your address the same day you requested the address change. 

            The feature your are referring to that "grabbed" your address is autofill/express checkouts, which most website use to enhance checkout speed.

            We are a family business that puts customer satisfaction at the forefront. We truly believe in the product we sell and the joy it brings so many people. We do everything in our power to ensure our customers have a good experience with our product and customer service too.

          • SUSAN H

            02/14/2024

            CUSTOMER ****** IS NO EXISTENT. THERE IS NO TELEPHONE NUMBER TO GET IN TOUCH WITH ANYBODY WHICH IS VERY SUSPICIOUS. HAD A PROBLEM WITH A DELIVERY ADDRESS AND SENT MULTIPLE EMAILS WITH NO RESPONSE. MY DELIVERY WILL NEVER REACH THE PERSON I ORDERED IT FOR SO I HAVE COMPLETELY LOST MY MONEY I TRULY WONDER IF THIS COMPANY IS A SCAM I WOULD NOT ORDER FROM THEM WISH I HAD READ THESE REVIEWS BEFOR I PURCHASED IT

          • Jenni b.

            09/14/2023

            terrible business!. i really splurged on this and fed ex kept delaying the delivery and then weeks later they said they sent it back to the company. i have emailed, called, messaged, sent videos, and yet they still will not refund me! Absolutely horrible experience. My daughter really deserved something special for her celebration and instead she got nothing and I was charged 62 dollars!!

          • lori k

            06/06/2023

            I would give negative if it gave me that option. There was a problem with the address and I have attempted to contact them numerous times. I tried the chat option, left two messages, and emailed the contact info. They have never responded. There was a phone number on my order that they never called to fix the address. This was supposed to be delivered on June 1, for my godaughter's 18th birthday. What a disappointment to have this company that was on Shark tank and advertises a great product. This has been going on for 5 days and not one person has reached out. I have disputed with my credit card company and will continue to try to contact them until this is resolved. They need to shut down their website until they can get their act together!!!!!!!!

          • Debra M

            05/23/2023

            Absolutely the worst customer service. Very frustrating and disappointing. I spent $112.00 for a Surprise Cake with pictures and a gift card for my grandsons birthday. It was never delivered. I tried to adjust the address with Fed Ex and was told the sender had a restriction on the package and only they could change the address. No one would help me.This is what I finally received from SC After taking a look into the address, I can see that this is an apartment complex that requires unit numbers. It seems as though there may have been confusion when the shipping address was entered. In the case that a unit number is missing, ***** has nowhere to deliver the package. Unfortunately, once an order is processed and shipped, we are no longer able to accommodate modifications or issue a refund for a wrong address issue.We really appreciate your business and I hope you understand. Best,**** This is poor customer service and a $$ loss Do not order from this company

          • April S

            05/07/2023

            Horrible customer service only thru email inappropriate response never got graduation cake sent to my nephew in ***** was surpose to have another sent over a week now nothing graduation has come and gone this company should be shut down such a scam . **** disappointment still waiting for my refund

          • Holly S

            05/01/2023

            Concept would be nice but they don't deliver on their product at all. I ordered for my son's 21st birthday and specified April 29 delivery date. ***** tracking said it would be delivered on time however it sat somewhere in transit until May 1 while I tried several times to reach someone at the company. They never responded to any of my inquiries. To add insult to injury, I specifically stated do NOT leave package on doorstep (there have been items stolen previously) and that is exactly what they did. Now I am out $200 and my son's one and only milestone birthday was ruined when he didn't even get a gift from his own parent. The company still hasnt returned any of my emails or requests for assistance.

          Customer Review Rating

          1/5

          Average of 9 Customer Reviews

          Contact Information

          800 W Cummings Park Ste 1750

          Woburn, MA 01801-6353

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          Email this Business
          (781) 305-4338

          BBB Rating & Accreditation

          A-

          This business is not BBB Accredited

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          Years in Business: 10

          Customer Reviews are not used in the calculation of BBB Rating

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