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ComplaintsforHomeyou, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Homeyou **** has refused several of my request to remove my personal & financial data from their website homeyou.com. I'm just livid about this is***. I contacted them months ago to cancel our membership and was told no problem you are good to go. however, I might add it took me 45 minutes to get to that point. I am no able to can't delete my information and they have started charging me fees for leads days after they are due for follow **** The opt-out page doesn't work either and when I call back in to speak to them they **** up on me. I am very close to getting a lawyer to *** these people because they are scam artists. I don't know what else to do except to start blasting them on social media and *** them. Please help me they are horrible.Sincerely,*************************Business response
12/15/2022
************************* signed up for our dashboard and received a total of 2 leads for carpet cleaning while doing business with us. An email was sent on November 4, 2022 requesting a refund of $37.88 for the most recent lead received the day before on November 3, 2022. The refund was granted and sent back to the original payment 5 days after the initial request. The lead received prior was from June 13, 2022 - this lead we are unable to refund due to the time past. We take great pride in responding to all of our clients on our portal, every call received from ************************* was answered and handled accordingly. The refund was granted in a timely fashion.Initial Complaint
02/16/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Homeyou **** has refused several of my request to remove my personal data from their website homeyou.com. I'm at my wits end on how to resolve this issue. I can't delete my information without paying for a subscription with them and their opt-out link is broken and always says "Oooops something went wrong". The opt-out page is only there to make it appear as though you have a option to opt out. Please help me with these privacy and safety issues that this site presentBusiness response
02/17/2022
Thank you for contacting us in regards to this compliant. This is the first time we received a request to have the information from our site removed. We have removed the information as requested.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.