3 Customer Reviews
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Review from Todd T
1 star08/10/2024
I returned my 2023 Nissab Frontie to Kelly Nissan in Woburn, MA on 7/18/24. Prior to returning the truck I had it inspected on 7/8/24 with an odometer reading of ******. When i returned the truck on 7/18/24 (10 days later)the sales person i dealt with was named ************************* who said he was too busy and would just send me a recipt. I left and he texted me a copy of my landing receipt showing a total miles of ****** alon with a forged signature. I asked him why the difference in miles and how could I possibly drive over 2k miles in 10 days . His replied maybe it was a mistake, I'm. O sure. I told him that his mistake is costing me money and that I don't appreciate his customer service.Review from Lia D
1 star03/17/2022
After purchasing a car in August from Kelly Nissan it immediately started having problems with the engine. After being given the run around for over a month they finally took the car in for repairs. They had the car for almost 3 months before telling me the car needed an entire new engine because the original was defective. We got the car back and immediately the next day it was having the same issues plus more. We told them we wanted a refund after speaking to the state of ************* under the used car warranty law. They laughed at me and refused. They then claimed they fixed the issue again and when I received the car back it was AGAIN having the same issues. I told them again we didnt want the car and they took it back for repairs. We were informed it needed a second new engine as the one they just put in was also apparently defective. We filed with mass consumer affairs for arbitration. They had given us a loaner free of charge so we thought but then tried to trick us into signing a document that back charged us almost $2500 for the loaner which we refused to sign and then were screamed at and harassed till they let it go. We finally had the hearing with the state and won the refund. They then refused to pay us the full amount that they state awarded us, tried to deduct almost $1400 which I told them was not allowed and then refused to give us the money unless they were able to pay the loan off themselves. We agreed because we wanted this all to be over with. They then wrote us a faulty check and continue to not pay the loan off. In addition their used car sales manager went as far as to threaten my family stating he knows our address and drives passed our home 3 times a day. I advice anyone looking for a car to stay far away from Kelly Nissan of Woburn. This has been such a nightmare for our family. Especially having a son with medical needs and needing a reliable car to get to his appointments its been so stressful and the dealership has only lied.
Kelly Nissan of Woburn Response
03/18/2022
We are so sorry for your feelings on this matter. Unfortunately the vehicle did a mechanical breakdown which does happen time to time with vehicles. The engine was replaced at no charge under warranty and that engine also had an issue right out of the box so another had to be ordered from Nissan which took sometime due to Covid shipping issues. The entire time a rental vehicle, which was a higher model then the customers vehicle, was given at no charge and at no time were any costs going to charged. We purchased the vehicle back under advice from a mediator and the full amount plus additional costs were given back and we we still did not charge for the rental vehicle. The check issues back did have typo on the name which we issued a replacement check the next day. We stand behind everything we sell and in this case it shows. Again sorry for your feelings in this matter as we did the best we could.Review from Heath
1 star12/21/2021
I purchased a 2013 Nissan Sentra directly from the dealership that has recently been having transmission problems, I went to a mechanic who advised me it'd cost 5,000-6,500 dollars to fix, because Nissan *** transmissions are faulty and it's near impossible to fix them. He did not charge me for the diagnostic, telling me that having a Nissan was 'bad enough luck' for me and they didn't wanna take anymore of my money.Looking into it, there's hundreds of other people who are having the same problem as me, the *** transmission in their Nissans stopped working (2011 - 2018 models).I went to Kelly Nissan of Woburn, their service person confirmed to me that their *** transmissions were faulty but Nissan never issued a recall for it. They then advised they needed to run the diagnostic themselves, at a cost of $145, and only then would we be able to discuss options.After waiting the entire day (and calling for a status numerous times), their service **** confirmed what I told them when I came in, the *** transmission needed to be replaced, would be ***** before tax. There would be no discount for their faulty transmission, the cost to diagnose would also not be discounted to include their diagnostic.The Better Business Bureau has a Class Action Lawsuit in place for this issue because Nissan has declined to issue a recall OR warn consumers of the problem in the first place. Consumers have to get this resolved BEFORE 5 years of their purchase or ****** miles, whatever comes first.Nissan has sent out no proactive communications about this problem, I only found out when I went to the first mechanic.Stay away!!!
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