Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint has to do with deceptive business practice.I brought my 2006 Toyota Corolla in on Saturday, Nov. 2, to have a noise in the front end checked. They diagnosed it as a left front wheel bearing which had to be replaced.The advisor said that the right wheel bearing was about to go, too. He said that they part was on back order, so it might take time to order it. They asked if I wanted to order a 2nd one: I said "yes, but I want to wait a few weeks to have the second one installed". NP>I received an email on Tues, Nov. 5, that my car was ready. I had thought the parts were still on order. I asked for them to send me an invoice by email so that I could see what work had been done on the car. The advisor said he only had a hard copy that had to be signed. **>All business are able to email copies of the invoice these days. I have a legal right to know whether they installed one or two wheel bearings and how much the cost will be before picking the car up(I am driving a rental car). It looks like they probably installed the 2nd wheel bearing without my permission and are keeping it secret until I go to pick up the car: this constitutes deceptive business practice. I need help to resolve this issue. NP>I am attaching copies of the conversation I had with the online chat, and email communication with the member service representative.

  Business Response

  Date: 11/12/2024

  
  Thank you for reaching out to us regarding your concerns. We genuinely appreciate your feedback, as it helps us improve our services and better serve our customers.
  
  We want to assure you that we take your complaint seriously. After a thorough review of the information that was provided to you, we believe that all details were presented clearly and accurately, nothing was kept secret or deceptive as stated. Our goal has always been to maintain transparency in all our communications, ensuring that our customers are fully informed.
  
  Additionally, we have made multiple attempts to contact you in order to address your concerns directly. Unfortunately, we have been unable to leave a message, which we understand can be frustrating. We truly want to hear from you and resolve any issues you may be experiencing.
  
  Your satisfaction is our top priority, and we are committed to finding a solution that meets your needs. If you could please reach out to us at your earliest convenience, we would be more than happy to discuss this matter further. You can contact us directly at [your contact information], and we will do our best to accommodate your schedule.
  
  Thank you for your understanding and patience in this matter. We look forward to the opportunity to resolve your concerns and regain your trust.
  

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used car on Monday 10/11/24 and when we came back to the dealership on Friday to pick up registration we realized there was a puncture in the car.We requested a refund for the new tire since the car was just purchased a few days prior but was passed from manager to manager with no resolution. In the meantime we asked for the tire to be replaced and were told the tire would be ready at 4. It was not. We left the car there on Saturday and Sunday requiring additional personal expenses for ***** during the weekend. I just called this morning (Monday 10/14) and we are told the tire would not be available until 1. There is still no response from the last manger we spoke with about the refund.

  Business Response

  Date: 10/14/2024

  I sincerely apologize for the lack of updates regarding your tire order and the status you have been waiting for. We understand that waiting for important items can be frustrating, and we truly appreciate your patience and understanding during this time.
  
  We strive to keep our customers informed, and we regret that we haven’t met your expectations in this regard. The delay in updates is not reflective of the service we aim to provide, and we are actively working to resolve the situation. The tire arrived at 1:15pm and we are currently working to install the tire and return the vehicle to you at no charge.
  
  Your satisfaction is important to us, and we are here to help. Thank you for your understanding, and we will keep you updated when the vehicle is expected to pick up.

   

  Customer Answer

  Date: 10/14/2024

  Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 22419386. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [While I appreciate the recognition that my experience is does not meet your expectations as a business, I requested a refund for the tire and installation since the vehicle was purchased only 4 days prior and were sold a car with a punctured tire. All we are looking for is a refund for the tire and the installation. Thank you.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Cristina

   

   

  Business Response

  Date: 10/17/2024

  Hello, I am confused by your reply.  In my response to your message I stated  ( The tire arrived at 1:15pm and we are currently working to install the tire and return the vehicle to you at no charge). I did verify with the service advisor that you were not charged and we did take care of this as a 1 time Goodwill gesture. 

• Initial Complaint

  Date:08/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was over Woburn Toyota for maintenance services for my car on 8/17/24. They overcharged the labor fee for the cabin air filter of $24. (This service was included in another charge that I paid at the same time but they duplicated the fee). I spotted the issue on the same day and called back to ask for a refund. Called 10 times and got hang up by the manager for 10 times while waiting for agents to transfer my call once they hear its related to refund. With this frequency, I suspect they did it on purpose. On the same day, I had to drive in and grab the managers to communicate my refund issue. The manager acknowledged that the refund of $24 should be returned to me but given its a weekend, their credit system would not work. He promised me while I was there that my refund will be processed on Monday 8/19 and Ill receive an updated receipt with the correct invoice amount. Im ok with it. However, today is 8/22, 4 days after his promised date, I have not yet heard anything from Woburn Toyota and no refund or email notification were sent to me. Thus I called again. All my calls went directly to voicemail for the whole afternoon, I called in about 10 times and no one could help me. This lead me to believe they are trying to scam me my money and try to avoid communication and their responsibility of returning the refund. Even though dollar amount is small, but this type of management style and tone of the top clearly indicates potential fraud. They intentionally avoided to refund me and have zero integrity as a business.

  Business Response

  Date: 09/13/2024

  I sincerely apologize for the delay in processing your refund. We understand that waiting for a refund can be frustrating and inconvenient, and we truly appreciate your patience during this time. Our team is currently working diligently to resolve the issue, and we are committed to ensuring that you receive your refund as soon as possible.
  
  Please know that we value your business and are doing everything we can to expedite this process. If you have any further questions or need assistance, do not hesitate to reach out. Your satisfaction is important to us, and we want to make this right for you.

   

  Thank you for your understanding and patience.

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in a 2021 Rav4 Prime bought at Woburn Toyota. That entitles me to a refund on the remaining warranty on the Rav4 Prime. When I contacted Woburn Toyota for over two weeks following the trade-in, I was repeatedly ignored: at times I would call and ask to speak to someone in finance and get only various voicemail boxes, where leaving a message yielded no callbacks, and sometimes when asking the front desk to talk to an actual person would be ignored. At this point it's almost three weeks and I have no way of getting my money from Woburn Toyota. They have given vague promises of contacting me to return my money that I'm due, without following through.

  Business Response

  Date: 07/23/2024

  
  I am writing to inform you that a refund has been issued for your policy on 7/18/2024 due to a recent national system-wide outage that caused delays in our operations.
  
  We understand the inconvenience this may have caused you, and we sincerely apologize for any frustration or confusion that arose as a result of the outage. Please rest assured that we have taken immediate steps to rectify the situation and ensure that such disruptions are minimized in the future.
  
  If you have any questions or require further assistance regarding your refund or policy, please do not hesitate to reach out to our customer service team.
  
  Once again, we apologize for any inconvenience this may have caused and appreciate your understanding and patience during this time.
  
  
  Best regards,
  

  Rich Alessi 

  General Manager 

  Woburn Toyota 

• Initial Complaint

  Date:03/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to be looked at because it had multiply malfunctions popping up on my screen, the car was shaky but I was able to drive it to the dealership. After dropping it off they contacted me to let me know that mice had eaten through some of my wiring and need to have a part replaced. I dropped my vehicle off on Friday February 16th. The service clerk informed me that the part was on back order and I would be notified when it came in. On Tuesday the 20th I reached out to the service clerk and he said that the part was possibly going to be in on that day and he would let me know. I did not receive any information from him and just decide to wait. I was contacted via message on Thursday Feb 22 that my vehicle was ready and we drove it home without a problem. I then went to go to run some errands on Friday the 23rd and when i turned my car it had all the same malfunctions and was shaking again. I returned to the dealership and they informed me that the mice came back and ate through the same wire again. Which I found kind of hard to believe that it in less than 24 hours another mouse came back and at the same exact wire that was eaten through when I originally dropped off my car to the Woburn Toyota but they wouldn't not work with me in any way. The service clerk was embarrassed but what they Manager was telling us and insinuated as though the knew that the service department didn't do anything to my car. I took my car to my regular mechanic and he fixed my car free of charge as the part was only like $20 and took a few minutes to fix. My car has not had issues since it was fixed by my mechanic. The same mice have not come back to eat the same wire in my car. I asked the Woburn Toyota for a refund or credit but they said that it was my issue. My car has been parked in the same spot since I picked it up from my mechanic and have been driving it around without any problems.

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 14, 2023, I purchased a used vehicle from Woburn Toyota (2017 ****** Forester). When I bought the car, I was given a written list of work that was done on the car to get it ready for sale. The front and rear breaks were included on the list. In fact, I bought the car without even test driving it because I was told it was offsite having the brakes done. I completed the paperwork and went back to pick it up on January 16. When I went to get the car inspected a few days later, the inspector told me he noticed that the front left tie rod was very loose. I brought the car to a repair shop who confirmed the front left tie rod needed to be replaced. I contacted Woburn Toyota and was told I would be remibursed for the the tie rod replacement. I never was.Throughout 2023, I heard occassional metallic squeaks, chirps, and whirring. Whenever I had the oil changed or tires rotated, I asked the mechanic to also check everything over. Nothing was ever found. Recently, when having my car serviced at *********** for routine maintenance, I asked for a complete brake inspection. The technicians found that the brakes were installed incorrectly with clips and shims in the wrong places. Two of the brakes had actually seized up. I needed all new brakes and rotors.I forwarded the invoices and photos from ***********, along with the list of the work done on the vehicle prior to purchase, my purchase contract, and my Carfax car care records to Woburn Toyota requesting reimbursement for the brakes I had to replace and the unreceived reimbursement for the tie rod.Someone contacted me and said that the tie rod issue had been approved and they would look in to the reimbursement, but that they have no record of doing the brakes and find no responsibility for that issue. I am seeking reimbursement for the tie rod issue and the brakes.

  Business Response

  Date: 01/09/2024

  Hello, we stand behind our vehicles sold.  We will reimburse customer for tie rod replacement now that we have a copy of the receipt. The vehicle went through a safety check and the brakes were not needed at the time of inspection.  The vehicle was driven roughly ***** miles since purchase and has had more than 3 maintenances completed, and brakes were checked as part of there inspections and it was never mentioned that they needed to replaced or installed incorrectly.  

  Customer Answer

  Date: 01/09/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Hello,

  Multiple Woburn Toyota employees told me the brakes were done on my vehicle at the time of purchase. Those employees were *************************** and *************** (reference the attachment that lists the work done on the vehicle). "+Brakes" was written by *************** while I was signing paperwork in his office. I purchased the vehicle on 01/14/2023 and actually had to come back two days later to pick it up, because I was told it was offsite at the time of purchase "having the brakes done." *************************** verified this with the service department while I sat at his desk signining paperwork on 01/14/2023. I returned on 01/16/2023 to pick up the vehicle, update my insurance, and register it.

  Additionally, as Woburn Toyota pointed out, I have only had routine maintenance peformed on the vehicle since purchase (no brake work), as evidenced by the attached *************** records. That suggests that the improperly installed brakes were on the vehicle at the time of purchase and up until the appointment at ***********. *********** found the issue during a *complete* brake inspection. Their technician said the brake issue could have been missed unless all the tires were off the car, hence why the issue was not found during previous maintenance. The *********** service department is happy to provide further details to Woburn Toyota about the brakes.

  Additionally, since the brakes on the vehicle that *********** found were improperly installed were the same ones on the vehicle since the time of purchase, the reply by Woburn Toyota suggests three possibilities:

  1) That the vehicle was sold to me with the improperly installed brakes already in place and the Woburn Toyota service department did not catch the error.

  2) That I was misled and the brakes were never done on the vehicle even though I was told that they were and have written documentation that they were.

  3) That the brakes were done at Woburn Toyota at the time of purchase and improperly installed.

  I believe that any of these three possibilities warrants reimbursement since the brake replacement was needed for improper installation, not routine wear and tear.

  
  Regards,

  *******

   

   

  Business Response

  Date: 01/29/2024

  We will reimburse customer for tie rod replacement .The vehicle went through a safety check and the brakes were not needed at the time of inspection.  The vehicle was driven roughly ***** miles since purchase and has had more than 3 maintenances completed, and brakes were checked as part of there inspections and it was never mentioned that they needed to replaced or installed incorrectly until ***** Toyota said they needed to be replaced.  Woburn Toyota did not communicate that the brakes were replaced as there are no invoices to suggest other wise. 

  Customer Answer

  Date: 01/30/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********.

  Woburn Toyota continues to deny responsibility for the installation of the brakes, which I have repeatedly provided proof where done on the vehicle at the time of purchase. The invoices, photographic proof, and list of work done on the vehicle either seems to have been disregarded or not read through thoroughly. Routine maintenance inspections did not catch the error because a complete brake inspection was not peformed during those service dates.

  The visit at *********** was the first and only time a complete brake inspection was completed and the error was found immediately. Therefore, I find reimbursement for the tie rod alone to be insufficient. I have sent a 30 day demand letter via certified mail to Woburn Toyota, and will move foward with the process of dealing with this issue in small claims court since Better Business Bureau mediation has proven to be unsuccessful.

  Regards,

  *******

• Initial Complaint

  Date:12/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car in with an ** issue on 8/9/23. ** recharge on the wall priced at $249.99. I was given a price of $386.90 and told the extra was to pay for a dye so they could identify if my system had a leak. After the work was completed i was told they did not find a leak. When I arrived to pick my car up I asked for a supervisor. The customer behind me started berating me he then assaulted me in the lobby after discovering I was filming. Their solution was to make me wait around the corner until he completed his business. Two weeks later I brought my car back for service and then again stated I had no leak in the ac unit. The manager apologized for the incident and told me to reach it with any issues. 2 months later on 10/12/23 my ac stopped working again. I was told their in fact was a leak and I would need to pay for the condenser and to recharge the ac. I explained I already did that and they told me the manager would call. I called everyday for an update and did not receive a call back until 5 days later. During my calls I was told things like do you want me to put a gun to my bosses head and make him call you by advisor *****. I have a 2 year old and a 10 month old so every day without my car required me to move car seats with my wife, that didnt matter to Woburn Toyota. While they had the car I asked them to look at the automatic starter that they installed in 2019. It wasnt working. The manager took off the cost of the ** recharge I had paid in august and said I would pay for the condenser and the starter was fixed. The tech on the phone called when it was completed and reiterated the ac and starter were fixed. When I picked up my car I was asked for the keys to check the car. The ac worked but the starter didnt. The advisor ***** said we dont service that Brand I asked her why I was told it was fixed. She didnt have an answer. My starter is still broken and Woburn Toyota never reached back out.

  Business Response

  Date: 12/29/2023

  We replaced a complete remote start system at no charge to the customer.   We also reviewed complete service history and A/C repairs with customer. 

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  late 6/2018. I purchased from Woburn Toyota/Albrecht (WT/A) a new 2018 ********************** Corolla LE.6/24/2023. I emailed and mailed ***************************, General Manager, ***** to request reimbursement of $166.19, the total cost for replacing the serpentine belt on 5/9/2023, when my regularly maintained vehicle had less than ****** miles. I cited two sources that indicate that the serpentine belt should have lasted another ****** to ****** miles. ******* never responded.9/11/2023. By letter to **************** Albrecht, ********** ***** I followed up my communications to ******. Albrecht never responded, either.9/27/2023. *****, WT/A ******************* left a phone message for me, stating that, since my vehicle had not been at WT/A for some time, WT/A was offering me two free oil changes and two free tire rotations.9/29/2023. I phoned ***** to thank her for the offer and explained to her that I was declining the offer because I had not been pleaded with the WT/A ****************** the (at least) two times that I brought my vehicle there shortly after I purchased it. I told her that, instead, I want WT/A to reimburse me for the serpentine belt, and I gave her the date of my letter to Albrecht. She responded that she would ask **** to phone me.10/9/2023. I phoned the WT/A ****************** The male who took my call told me that he would let *****************, Service Manager, know that I called and the reason. ******** never responded, either.10/17/2023. I sent a letter to *********************, Executive Vice ********** ********************** Motor Sales, ***, ***** ***************** stating in detail the above facts and requesting the reimbursement. ****** never responded, either, so I am filing this complaint with the Better Business Bureau.

  Business Response

  Date: 11/15/2023

  Hello, the vehicle is out of the manufactures warranty.  The belt is a maintenance item that wears out due to time and mileage. The work was repaired at an outside facility and vehicle has not been seen at the dealership.  There unfortunately is no coverage on the replacement part. 

   

  Customer Answer

  Date: 11/15/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

  The vehicle being out of warranty is irrelevant, as the expected life of the serpentine belt is much longer than the mileage that was (and currently is) on the vehicle, and limited warranties are not recognized by the *****************************.  Also, where I have my vehicle serviced is irrelevant.  The Woburn/Albrecht ****************** performed shoddy work when I had the vehicle serviced there at least twice, therefore I returned to my trustworthy local repair shop.  I was on my way to that shop when the serpentine belt "gave."  As I indicated previously, I have the serpentine belt that was replaced, should anyone wish to see it.  Please reimburse me for the cost of the replacement, including labor.
  
  FAQ
  
  Regards,

  ********

   

   

  Business Response

  Date: 11/16/2023

  Unfortunatley we will not be offering assistance on this repair. 

  Customer Answer

  Date: 11/18/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Once again, Toyota has shown its ignorance, by proving that it doesn't care about providing good, or even mediocre, customer service, as well as by not abiding by laws that protect consumers until it is forced to do so (e.g., ********** ************************* 3/19/2014:  "Accelerators had the potential to get stuck under mats. Toyota did not initially recall and fix the issue for all models it affected. About 12 million Toyota cars were recalled in 2009 and 2010 as the scandal spread. The issue has been linked to at least five deaths.")  I'll pursue other avenues available to me concerning this matter, including, but not limited to, online comments.
  

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********
  

   

   

• Initial Complaint

  Date:08/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hard pull without my concent.

  Business Response

  Date: 09/01/2023

  Hello *****,

  We reviewed your paperwork and have a signed credit application from you. It was further explained that the rate we were able to get, you we not happy with and therefor cancelled the deal. However, you did sign the credit application and acknowledge that we were running your credit to get you the best rate available. Please let me know if there are any other questions. 

• Initial Complaint

  Date:05/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SAME STORY as the first complaint ,and probably many more in this website .Worst Dealer in *************, if someone is reading this review,please don't go there,you work hard for your money..you and your family don't deserve tothrow money away..I purchased a new car with this young kid *************************** a really nice kid,he did an excellent job but at finance departmet ************************ * ruined all his job..this guy is a lier,he keeps telling you one good price for every single agreement that he wants you to purchase,he starts making conversations to you about anything(celtics, Red sox)and giving the tablet to sign,not paperwork not even if you ask for it..he is so smart that gave my son,one of the collections car that he got in his office. This guy rushed me to sign almost $10,000 in different products without giving me tha chance to read just to get his commissions ..$$$$$$$I know they won't do anything about him but at least I'm saving you not to get ripped off ..like me..Good luck

  Business Response

  Date: 05/23/2023

  I met with ************ on 6/22 at the dealership. I listened to his concerns and we both reviewed all the signed documents related to the warranty and maintenance plans that was purchased.  *********** felt he was rushed during the signing of the contracts and he acknowledged he signed for items he did not want.  

  I met with Finance Director and reviewed with *********** present, we were able to cancel all products and recontract with the bank to lower his payment. 

  I called ************ on 6/23 to follow up and make sure he was completely satisfied and he was. 

  Customer Answer

  Date: 05/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************