Business ProfileforSutton Apartments, Inc.

BUYER BEWARE! DONT EVEN BOTHER GOING TO LOOK HERE! We lived here for a year (mid 2017-18) and while at first we were excited, it took a turn for the worst. We DO NOT recommend living here and try to warn people of the deceitful and unethical business practices that go into the management of this and affiliated properties. Ill go into detail, but my main point is that if you are looking into living here, be aware that their only intention is to get you into the lease and dont care about how they treat you after. We met numerous other tenants that felt deceived and mistreated by the office staff and gave their own examples of incredibly terrible service, i.e. trying to send residents city tax bills or spray painting junk appliances and claiming them as new.We discovered an issue that was going to require an exterminator (will spare the details). After being told we were overreacting, the exterminator determined we were right. While this issue itself was not the fault of the complex, they handled it in the most aggravating and unaccommodating way as possible.Upon near completion of the issue, we had requested a copy of the exterminator report since all of our furniture had been treated with chemicals. This was within our MA tenant rights and easy to make a copy of and give us. After being ignored the first 2 times, I went to ask in person for it and the ** told me it was against their company policy to provide such to their residents. Confused by this, I informed her that it was a state law yet she insisted that I was in the wrong and her policy would stand. Angered by this, we called the city and filed a complaint. being said, we had concerns that they would do that to us in retaliation and we had to seek legal advice on how to handle this. When we notified the office of our concerns and informed them of our decision to withhold our last months rent, we were once again met with threats that they would interfere with any future lease or home buying process.