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Business ProfileforBrightOps
Solar Energy Contractors
Current Alerts For This Business
Pattern of Complaint:
BBB files indicate that this business has a pattern of complaints. Consumers report that solar panels are being installed on their homes and they are not operational for an extended period of time. In addition, consumers have also reported issues with discrepancies in the expected savings they were promised and the actual outcome of the output of their solar panels. On March 4, 2022, BBB submitted a written request to the company encouraging them to address the pattern of complaints.
On March 21st, 2022, Bright Planet Solar replied to BBB's correspondence regarding the business's pattern of complaints. Their response is summarized below:
1.) Daily inspection capacity has been ramped up from 50 to 150+ a day which will allow them to keep up with new installations.
2.) Subcontractors who perform installations will be required to see the project through and pass the city inspection before handing it back to Bright Planet Solar.
3.) Communication to customers will be more proactive, providing more frequent and transparent updates.
4.) Proper expectations will be set at the point of sale and throughout the customer experience.
On March 21st, 2022, Bright Planet Solar replied to BBB's correspondence regarding the business's pattern of complaints. Their response is summarized below:
1.) Daily inspection capacity has been ramped up from 50 to 150+ a day which will allow them to keep up with new installations.
2.) Subcontractors who perform installations will be required to see the project through and pass the city inspection before handing it back to Bright Planet Solar.
3.) Communication to customers will be more proactive, providing more frequent and transparent updates.
4.) Proper expectations will be set at the point of sale and throughout the customer experience.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1451 Grafton St., Worcester, MA 01604
- BBB File Opened:
- 11/28/2016
- Years in Business:
- 9
- Business Started:
- 12/4/2014
- Business Incorporated:
- 12/11/2014
- Type of Entity:
- Corporation
- Alternate Business Name
- Bright Planet Solar
- Business Management
- Mr. Mikey Heinz, CEO
- Mr. Ty Hudspeth
- Contact Information
Principal
- Mr. Mikey Heinz, CEO
Customer Contact
- Mr. Mikey Heinz, CEO
- Mr. Ty Hudspeth
Customer Complaints
108 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Good Morning In 2019 I signed up for solar panels for my home. The company came out ad quoted us what the cost would be for the addition of solar panels based on what they felt we needed to run our home. The used at least 1yr to 2yrs of monthly statements from our energy provider ******* Based on those assumptions and recommendations, we went ahead an additional 5 more on top of their recommended number because we were going to be doing some additions. In the early going of the service everything was great. We pay Bright Planet Solar a month rate of about $263. During the time of 2019-2021 we had zero issues. My ********************* was usually $0-$10 as i still need their energy to run my panels but they were also buying back energy from me. Fast forward to 2022 and 2023 my ********************* for the year in 2022 was roughly $3400 which equates to a monthly average of $283 and in 2023 into 2024 $3600 which the monthly average is $300. I called BPS and I spoke with various reps/managers in regards to the situation. They sent a tech out to review the panels and found that 12 panels more or less were faulty (not working). Which makes sense why I was getting billed by ****** in 2022 $3400 because all my panels were not working. Just a few weeks ago I received my 2023-24 statement from ****** at $3600 and I called BPS again. The agent told me that in their system they see that my inverter is down and have scheduled a tech to come out on July 15th to repair. I don't feel that it is my responsibility as mentioned by the BPS Supervisor/Manager to know if my panels/inverter/equipment is working correctly and at capacity. I paid for a service that should produce more than enough energy monthly to power my entire home up to additional energy. At this rate monthly, I am spending more between BPS and ****** than I ever did before having solar panels. I am trying to get reimbursement for what i paid ****** last year $3400 due to having to make monthly installments.
Read MoreCustomer Reviews
44 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Eric J
1 star
07/16/2024
Company came out April 30, 2024 for one day install. They dropped tools and material on my patio cover and have yet to come and fix it. They Sent a contractor out who recommends replacing it but they continue to give a run around saying they're waiting for him to respond. They dropped a 50lbs roll of copper off the roof on to the patio destroyer it. Tools in the pool, screws left all over the yard. In addition to that, the conduit work is terrible, they have no regard for aesthetics. They mounted and moved equipment and left holes all over the side of the house. Thank god there were no injuries on my project because these guys had harness and safety equipment but it was just laying in their piles of trash all over the place. The crew members were clearly upset about cussing about their work and at the end of the day all of the urine bottles were dumped on the street where they were parked. This company needs some quality control ASAP. I am not surprised by the terrible reviews they have. Their customer service seems to be seasoned veterans at handling complaints by just playing the run around game and not properly dealing with issues. I'm going through my insurance to deal with this issue at this point because they will not fix their mistakes.
BrightOps Response
07/17/2024
Hey ****, I apologize for the unfortunate experience you've had with one of our install crews. We take matters like this very seriously, so I'll be reporting the actions to the operations manager to ensure proper disciplinary action is taken. I'll reach out to you directly as well to make sure your concerns of home damage are addressed as well. -Trev
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