Complaints

This profile includes complaints for Baltimore Gas And Electric Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Baltimore Gas And Electric Company

  2 Center Rd 110 W Fayette St Ste 200 Baltimore, MD 21286-5606

• 

  Baltimore Gas And Electric Company

  PO Box 1475 Baltimore, MD 21203-1475

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My billing from BGE can not be accurate. I've demanded an outside source to check the meter of accuracy. Tell me I have to pay to verify the accuracy of their equipment. They are not trustworthy to do it themselves.

  Business Response

  Date: 06/09/2022

  Business Response /* (1000, 7, 2022/05/19) */ A BGE technician visited the property on May 17, 2022 to test the meter for accuracy. The technician found the meter was accurate, but changed the meter since the physical display on the meter could not easy be read. Consumer Response /* (3000, 13, 2022/06/01) */ I need documentation on the test. So I can have it reviewed by a third person party. Please send as soon as possible. By the way your web site will not let me send an email back to response to bge response. Business Response /* (4000, 15, 2022/06/02) */ Thank you for your request. Electric meter ********** was tested on May 17, 2022. The meter tested 98.0 on a heavy load and 99.0 on a light load and is accurate per COMAR 20.50.04.05.A&B. COMAR 20.50.04.05.A&B states BGE is not required to make any billing adjustment on a customer's account as long as the meter tests +/- 2% of 100. This information was also emailed to the customer on May 19, 2022.

• Initial Complaint

  Date:05/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm on budget billing and have seen some oddities with regards to the consumption as of late although there's been no changes in useage. There's been same or less actually due to not being home. I live in an apartment building and wonder if I'm actually being charged somehow for empty units being rehabbed and upgraded possibly just down the hall from me even. In any event, I erroneously double paid my March invoice causing there to be no charge for April's bill. Then all of a sudden for May I'm hit with a huge bill, 50% more then what it normally is. It's normally under $100 a month. Then all of a sudden it spikes to $150. I look and see what's going on. Budget billing jumps from $51 to $100 with some note that after review of your account your budget billing amount is going to go to $100. I find this interesting that this review happened after I double paid my March invoice simply by accident. The timing of this review I find very unusual. So if I hadn't double paid March, would a review have even been done?! Would my May invoice still be $51 budget billing amount. Plus amounts on past bills I've found to be quite bizarre and inconsistent. I question their billing practices and find this to be unethical. I demand a full audit on my account and reviews of meters at my building in my complex as I think there is foul play here with regards to consumption and useage also. I know there are units being turned around due to vacancies and I feel adamant that I'm picking up these costs and they're likely being distributed to others in my building also as well unbeknownst to them

  Business Response

  Date: 05/12/2022

  Business Response /* (1000, 5, 2022/05/12) */ BGE is in receipt of this inquiry. The customer will be contacted by close of business on May 19, 2022 to address their concerns. Consumer Response /* (2000, 7, 2022/05/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Also I would like a BGE person come onsite and inspect my dated water heater which has never been replaced in my 12 yrs here and i know my consumption hasn't changed and should not be held accountable for dated faulty leaky equipment that is the responsibility of landlord to replace and kmaintain. My water doesn't get hot quick either. Business Response /* (4000, 14, 2022/06/06) */ BGE is in receipt of this inquiry. The customer will be contacted by close of business on June 13, 2022 to address their concerns. Consumer Response /* (4200, 16, 2022/06/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I also checked all gas meters at my actual building. There is no meter designated to my unit with meter number which corresponds to my bill nor were any meters at or close to that of which my estimated amount states. With that said, I'd like for a BGE Rep to physically come onsite and in my presence show me my actual gas meter, as i saw my electric meter already, as well as inspect my hot water heater as well. To my knowledge this H20 heater has been in place since before I took tenancy in 2010. And I won't be doing budget billing any longer as a result of this increase to $100 from $51 monthly which isn't cost savings after all due to whatever you've done to my account as of late. Business Response /* (4000, 18, 2022/06/07) */ BGE is in receipt of this inquiry. The customer will be contacted by close of business on June 14, 2022 to address their concerns.

• Initial Complaint

  Date:05/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 29, 2022 BGE sent a representative to my home at 11 A.M. to inform me that BGE needs access to my home to install a new gas service line on MAY 2, 2022 at 7:30 A.M. I was told that BGE needs 3 feet of unobstructed space around the gas meter. Our gas dryer sits under the gas meter. I had a someone come out to my home to disconnect the dryer from the gas line and disconnect the dryer duct so the dryer could be moved to give the BGE representative clear space in front of the gas meter and gas pipes. On May 2, 2022 at 7:45 A.M. a BGE representative showed up at my home to inform me the repair crew will not be coming to my home to replace the gas pipe line. The representative also informed me that he had NO IDEA WHEN BGE WILL BE BACK TO REPLACE THE GAS LINE. Since Exelon took over BGE the company has become very unreliable. Now I have to have someone come out and reinstall the gas dryer. I am outraged that I made a special effort so BGE could replace the gas line only to be told the BGE crew is not showing up. The next time BGE needs to have access to my home they need to send a BGE representative to disconnect and reconnect the gas dryer.

  Business Response

  Date: 05/02/2022

  Business Response /* (1000, 5, 2022/05/02) */ BGE is in receipt of this inquiry. A BGE representative will contact the customer directly by close of business May 9, 2022 to address their concern. Consumer Response /* (3000, 12, 2022/05/10) */ BGE never contacted me. BGE told BBB that they would contact me by the end of the day by May 9, 2022. Since my conplaint to BBB, Baltimore Gas and Electric has not contacted me. Business Response /* (4000, 14, 2022/05/16) */ BGE has reviewed the customer's complaint and have found the customer was contacted by a BGE representative on May 13th,2022 to discuss their concerns.

• Initial Complaint

  Date:04/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 21, December 23, 2021 and January 12, 2022, I contacted BGE because my account showed an outstanding payments of $250.50 (a electronic payment originally submitted on Nov 26) and $398.42 (a electronic payment originally issued on Dec 21). I contacted the BGE agent by telephone and was instructed to provide the records of the completed payments via email. Although all information was provided and followup requests for resolution were sent on my part, I have not received any record of receipt of the info seeking resolution or followup from BGE. Unexpectedly, BGE sent two letters on Jan 31, 2022 and Feb 1, 2022 regarding returned payments. The letters also stated that because of returned checks, future payments must be in cash or certified check, including the possibility of a turn off notice! I have never been the recipient of such a notice! BGE has not provided any followup to my request to investigate the lost payments. I did not receive any info indicating that the payments were past due or not received except for my own due diligence in paying bills monthly and there was no notice from BGE until the returned payment letters stating that BGE would no longer accept my form of payment -- an electronic payment from my bank account made monthly. Although the original payments were made and the amounts deducted in my account, I was instructed by BGE to reissue the payment, which was done, but this required cancelling the orginal and reissuing the payment. It is not clear why BGE took a long time to process the payments that were made on time, then attempted to use the cancelled check and not the reissued check months later. I submitted payment, again, a third time, via credit card for payments previously made in November 2021, December 2021 and January 2022. My bills are up to date only because of my own efforts. This is very unusual for BGE and also very unusual since I have been a reliable paying customer for more than 30 years!

  Business Response

  Date: 05/03/2022

  Business Response /* (1000, 5, 2022/04/26) */ BGE is in receipt of this inquiry. A BGE representative will contact the customer directly by close of business May 3, 2022 to address their concerns.

• Initial Complaint

  Date:04/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year in 2021 BGE had a construction company do work at the electric box at the end of my property. They have left wire outside the box and i don't want to get my mower close to those wires. i called BGE repeatedly last year with no resolution. They have completely ignored my complaint. I am going to follow up with MD Public Service Commission also. BGE needs to come out and finish the job !!!!!

  Business Response

  Date: 05/02/2022

  Business Response /* (1000, 5, 2022/04/25) */ BGE is in receipt of this inquiry. A BGE representative will contact the customer by close of business May 2, 2022 to address the customer's concerns.