We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electric Companies

Baltimore Gas And Electric Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Complaints

This profile includes complaints for Baltimore Gas And Electric Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Baltimore Gas And Electric Company has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 260 total complaints in the last 3 years.
    • 108 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BGE cut my electric off on February 26th, 2025 with no notice of a pending service termination and small ($25) balance on account. It was not restored until March 6th. Eight days without heat and electric in February! Apparently there was an issue with my meter dating back 8 years so they were investigating suspected theft of service. I've only lived at this address for 7 years, 4 months! I'm already out a little over $500 out of pocket expenses, but now BGE tacked on $1,566.99 to my newest bill without any explanation of how they arrived at this number. BGE has made no attempt to communicate with me or to even notify me of the results of their investigation, even though I have asked repeatedly. I have a complaint submitted with the *** and the *** as well. Please see the attached document for additional details and link to the news story that ran on March 28th on ****.

      Business Response

      Date: 04/07/2025

      I have reviewed BGE records and found there is currently a pending case for this customer with the ********************************** (***). The *** is the regulatory agent of BGE. BGE has prepared a written response and sent it to the ***.  The *** representative will review BGEs response and investigate the customers concerns, using the Code of Maryland Regulations (COMAR) as a guideline. After the investigation is complete, the *** representative will send a closing letter to the customer along with ********************* written response.  

      Business Response

      Date: 04/07/2025

      I have reviewed BGE records and found there is currently a pending case for this customer with the ********************************** (***). The *** is the regulatory agent of BGE. BGE has prepared a written response and sent it to the ***.  The *** representative will review BGEs response and investigate the customers concerns, using the Code of Maryland Regulations (COMAR) as a guideline. After the investigation is complete, the *** representative will send a closing letter to the customer along with ********************* written response.  

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested a gas service from BGE, which was assigned to designer. Unfortunately, the information provided by the designer has been conflicting, leading to nearly a year of unresolved issues. Despite numerous attempts to reach out for clarity, I have received no response. Additionally, the designer's actions and lack of good customer service have shown a disregard for people's well-being, even during extreme cold winter conditions.

      Business Response

      Date: 04/03/2025

      BGE is in receipt of this inquiry. A BGE representative will contact the customer directly by the close of business April 10, 2025, to address their concerns. 

    • Initial Complaint

      Date:03/20/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My established auto-pay did not withdraw for my January bill even though my auto-pay was established. When I confirmed my auto-pay for February the BGE app told me my auto-pay was setup but I needed to pay my ********* bill in full for $823.44 at that moment as it would not be deducted in my next auto-pay. (Screenshot attached) Then on my scheduled auto-pay on 3/17/25 BGE took the $823.44 payment AGAIN! This isnt the first time this has happened with BGE. I called the number for my previous BGE contact at billing but they didnt answer my call or return my voicemail. I also submitted a help ticket on the BGE app and never heard anything back. I am seeking the $823.44 retuned to my account IMMEDITELY!

      Business Response

      Date: 03/20/2025

      A BGE representative will review the customer's concerns and contact the customer by March 27, 2025.

      Customer Answer

      Date: 03/22/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:02/28/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/27/25 and 2/28/25 I called BGE to inquire why my bill due had changed. The current bill is due 20 days after the previous bill was due. I am on budget billing, so the due date should not change. My bill due date has always been on the 26th or 27th of the month. I have repeatedly called their customer service number. The system only allows for you to be called back. There is no option to wait on hold. I haven't received any calls back from BGE.

      Business Response

      Date: 02/28/2025

      A BGE representative will contact the customer by March 7, 2025.

      Customer Answer

      Date: 03/03/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as BGE calls me as stated.

      Sincerely,

      ***** *********

      Customer Answer

      Date: 03/07/2025

      BGE has responded to my complaint through email. The email basically says my due date will fluxuate each month. This is ridiculous, as their bill amounts are very high. 

      Business Response

      Date: 03/07/2025

      An email has been sent to the customer in response to the information provided by the customer.

    • Initial Complaint

      Date:02/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our billing rates with BGE have gone up significantly. Its ridiculous that the rate would change so drastically! Something needs to change about the billing and how they charge their customers. Its plain and simple robbery! We should not be punished with the astronomical rates. My husband and I would move just to get out of the area so we dont have to use BGE but something needs to be done. We should not have to go to that extreme.

      Business Response

      Date: 02/27/2025

      BGE is in receipt of this inquiry. A BGE representative will contact the customer directly by close of business March 6, 2025. 

    • Initial Complaint

      Date:02/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/19/2025 Baltimore ************************** Company has lost their mind. Its bad enough that my bills are outrageous but now the company is charging me a $674.00 deposit because my bill is late. My service has never been disconnected. I have had service for over 20 years.

      Business Response

      Date: 02/25/2025

      BGE is in receipt of this inquiry. A BGE representative will contact the customer directly by the close of business, March 4, 2025, to address their concerns. 

    • Initial Complaint

      Date:02/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After being reported repeatedly to BGE and 311, the street light at ********** and *************** has been out since November WAY a BEFORE the recent wind storms. The light at or near ********* is now out and has been out for at least 4 weeks BEFORE the recent mwind storms. The streets are EXTREMELY a dark. We have senior residents who are afraid to go outside We have reached out to the BGE and 311. It is so dark we cant even see your hand in front of your face HELP US PLEASE

      Business Response

      Date: 02/19/2025

      A BGE representative will contact the customer directly by the close of business February 26, 2025, to address their concerns. 

    • Initial Complaint

      Date:02/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our property has had numerous electrical outages that BGE has resolved in 5-7 days. The electrical failures are a result of poor tree management issues with clearing our lines. We have now our 8th outage in 12 months and still do not have electrical service after the storm of Feb 16th

      Business Response

      Date: 02/19/2025

      Good afternoon, BGE will contact the customer within seven days to discuss their concerns. Thank you

    • Initial Complaint

      Date:02/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not obligated for the debt claimed by BALTIMORE GAS AND ELECTRIC B. There is no contractual agreement between me and BALTIMORE GAS AND ELECTRIC B, and they have not furnished the original agreement as requested.

      Business Response

      Date: 02/18/2025

      BGE is in receipt of this inquiry. A BGE representative will contact the customer directly to address their concerns by the close of business February 25, 2025. 

    • Initial Complaint

      Date:02/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called BGE on 2/17/25 12 hours after our loss of power to request an update on our area of service seeing as our Estimated Time of Restoration has been "Currently Unavailable" since the initial outage. I spoke to 2 representatives, both of whom could not inform me if my outage location would be assigned a crew overnight and without a crew assigned there would be no estimated time of restoration available. I informed them that I have a person requiring a critical medical device residing in the home with little battery power remaining and asked if this could be noted on our ticket request for restoration of service. I was told that they would send a form for the doctor to fill out but there was nothing to be done at this time. I asked to speak to someone who may be able to help give us an idea of how long it may be until we are assigned a crew and was told to "make arrangements" (alluding to booking a hotel room) as it was completely unknown. We could not be told if they expected our ticket to be assigned in the next hour or the next day but until it was assigned to a crew we wouldn't have an estimated restoration time. Despite our consistent usage, our BGE bill has increased substantially from around $300 , to almost $900 and is reporting that we have used $1150 in energy this billing cycle with 8 days remaining. These prices make it cost prohibitive to "make arrangements" for unknown circumstances. BGE has a duty to its customers to provide transparent communication regarding outage times and service interruption. They can use these extra funds raised in the past several months toward restoring the service we pay for.

      Business Response

      Date: 02/18/2025

      Good afternoon, BGE will contact this customer within seven days regarding their concerns.  Thank you. 

    Baltimore Gas And Electric Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.