ComplaintsforBaltimore Gas And Electric Company
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Complaint Details
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Initial Complaint
06/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
You just can't talk to anybody at this company. I have a bill problem that can't be handled online. They give you a call back time. call you back. then tell you, "We have to transfer you to the billing department." Then you are back on the "we will call you back" and then they do, they put you on hold again, then the call drops. Then you are back to the whole process again. All phone numbers send you to their same call menu system.Business response
06/11/2024
A BGE representative will contact the customer by end of business June 18, 2024.Initial Complaint
05/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am on a monthly payment plan for 149.00 and they recently took 399.00 from my account unexpectedly. I want my money back that they withdrew without my consent or knowledge.Business response
05/29/2024
Good Afternoon, BGE will contact the customer within 7 days to discuss their concerns. Thank you.Customer response
06/12/2024
SettledInitial Complaint
05/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
BGE alleges that we used over 800 therms of gas in March. You can see in attachment that from Dec-Feb we used under 200 therms / month. This occurred during the month when BGE updated our meter. This is unreasonable and we are owed a refund. We’ve spoken to two BGe representatives and we were told that a detailed breakdown will be sent to us. The more I search online the more cases I’ve come across like this.Business response
05/28/2024
The customer has also filed a complaint with the Maryland Public Service Commission (PSC). The PSC is BGE's governing authority. BGE will respond in writing to the PSC who will utilize Code of Maryland Regulations when
reviewing the customers concerns and BGE's response.Customer response
05/29/2024
Complaint: ********
I am rejecting this response because:BGE representative came to our home on 3/25/24 and updated the meter. During this billing period our meter reading indicated that we used over 4 times the amount of gas.
We only used 100-200 Therms per month in January and February. Then in March BGE alleges we used over 800 Therm units. This doesn’t make sense.
We believe that while the BGE gentleman was updating our meter he must have tested it which resulted in this discrepancy.
We called BGE twice last week. The first representative we spoke with advised that the larger bill was due to the delivery fee. We were told to contact PSC because they approved the new delivery rates. However, that evening when we had a chance to review the bill it became clear that it isn’t a delivery fee issue. As noted above, the issue is that the meter reading does not correctly reflect our usage. Again, we believe this may be due to the meter update.
The last BGE representative we spoke with on 5/24/24 stated that BGE will mail us a detailed breakdown. This is insufficient. Please escalate to a manager. We are owed a refund. There is no way we used 800 Therm units in one month.
Sincerely,
****** ********Business response
05/31/2024
BGE understands the customer's concerns. However, the complaint rightfully belongs with the PSC since they are the only agency who has the authority to make an unbiased ruling based on information provided by all parties utilizing the applicable COMAR regulations and tariffs. BGE will follow the PSC's complaint process and respond directly to the PSC accordingly. Upon BGE's written response being sent to the PSC, the customer will receive BGE's letter addressing their concerns along with a decision letter from the PSC to include their ruling on this matter.Customer response
06/12/2024
Thank you for your assistance! My husband said BGE credited our account for the amount they overcharged us.
If there are any further issues we may outreach for your advice.
We are relieved and I just wanted to say thank you for your help!
Take Care,
******
Initial Complaint
04/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I'm writing urgently to address the discrepancies on my credit report that have resulted from sharing my personal information with credit bureaus. This has caused significant financial and emotional distress. As per 15 USC 1681 Section 602, I affirm my right to financial privacy and expect my information to be handled confidentially. Additionally, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency is prohibited from disclosing account details without my explicit consent, which I have not provided. The inaccuracies linked to BG E have negatively affected my financial situation, requiring immediate correction. Moreover, I stress compliance with 15 USC 1666(b), which prohibits creditors from treating credit card payments as late under certain circumstances. Below, you will find my account details for your reference: Account Number: ******** I urgently request a thorough review of my account, prompt rectification of the credit report inaccuracies, and strict compliance with federal laws governing my information. Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter. Sincerely, ****** *****Business response
04/09/2024
BGE is in receipt of this complaint. Unfortunately, we are unable to locate an account with the information given. The customer should contact BGE at ###-###-#### to address this complaint. The customer can file a complaint with the Public Service Commission.Initial Complaint
04/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
BGE’s bills dramatically, I thought price increase but when I took closer look at the bills , I noticed a monthly flat rate charges over ($240.00) under “******* ***** ****** ********” when I call BGE , they told me it another company, they did not know those charges were added and asked me to call ******* directly. This practice in unacceptable to bill for another company, this way it is very difficult to dispute for something I never authorized. BGE is as responsible as that “******* ***** ******” ******** as they do not provide any services. BGE advised and encouraged me to file official complaints with State SSC office I should not be going through this hassle. I do not understand why BGE is lobbying for this company and forcing me to pay my energy bill that include charges that looks like more a membership . I was charged for $4353.00 for this ******* company alone. BGE denied knowing them but still billing me for them and incorporate the charges in their bill. BGE left me to fight alone to get this ******** stop and get refunded. Since I paid every penny to BGE , BGE should reimburse my money and they could do their fight with their partners at ******* .Business response
04/01/2024
An email has been sent to the customer explaining information about third-party electric suppliers. The customer has also been provided with contact information for the Maryland Public Service Commission (PSC). BGE is unable to enroll a customer with a third-party supplier on the customer’s behalf. The customer of record is the only authorized person who may enroll an account with a third-party electric supplier. Charges from a third-party supplier may be included on a BGE utility bill; however, BGE does not calculate these charges and BGE is unable to explain the charges in detail. BGE’s website provides general information to help educate a customer about their options if they choose to enroll with a third-party supplier. BGE is not a party to any contract between a customer and a third-party electric supplier.
Customer response
04/05/2024
Complaint: ********
I am rejecting this response because:
Sincerely,
**** *****Initial Complaint
03/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
November of 2022, Carroll County (MD) licensing and permits released an electronic service request to BGE to finish tying in service line for a new electrical panel that was placed in the home. BGE has still as of March 2024 not been out to complete their work. I have made multiple attempts to contact them with 2-3 hour waits, I have also had Carroll County Government resubmit the request. My contractor has also tried to contact BGE. This is unacceptable and is preventing from me backing have to place the house on the market.Business response
03/05/2024
BGE is in receipt of this inquiry. A BGE representative will contact the customer directly by the close of business, March 12, 2024, to address their concerns.Initial Complaint
03/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My bill doubled in 3 weeks. I’m a night shift nurse and rarely home. I just payed over $250 in less then 2 weeks. As the only occupant at this apartment this is an extremely increase.Business response
03/05/2024
Good morning, A BGE representative will contact the customer within 7 days. Thank you.Customer response
03/06/2024
Complaint: ********
I am rejecting this response because:
Sincerely,
******* *****Initial Complaint
02/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to address the distressing discovery that you have been sharing my nonpublic information with credit bureaus, resulting in inaccurate reporting on my credit profile. This violates my privacy rights under 15 USC 1681 section 602 and 15 USC 1681 Section 604 A Section 2, which mandates written consent for such actions. Your inaccurate reporting, including incorrectly labeling timely payments as late, has caused significant financial and emotional distress. I demand immediate corrective action and cessation of unauthorized information sharing. I also seek compensation for damages incurred. Please rectify this matter promptly. My account number is ********Business response
02/28/2024
BGE is a regulated utility. Based on the customer's concerns, BGE believes it is best that the customer files an inquiry with the Maryland Public Service Commission (PSC). The PSC is BGE's regulating agency. In addition, the PSC will investigate the customers concerns, using the Code of Maryland Regulations (COMAR) as a guideline.Initial Complaint
02/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was charged over $280 and I have NOT been furnished with any kind of bill detailing how this usage came to be. I have tried the website which is down, and I am now considering this a fraud because there is no proof of me using this energy and there is no receipt of my usage. BGE is frauding customers left and right and waiting for customers with privilege to hold them accountable while the rest just suffer. This business needs to be investigated by the state and the city. I want a refund for my bill considering BGE has not provided any documentation on my usage. Also, im a single person living in a 700 square foot home keeping the heat on 63 degrees. I dont see how its possible for my bill to be $280. I am contacting the attorney general and have encouraged other BGE customers to do the same.Business response
02/23/2024
Good afternoon, BGE will contact the customer by March 8, 2024, to discuss their concerns. Thank you.Initial Complaint
02/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The new pipe line was installed for the gas. When doing the gas line not only was my marble steps pushed but my neighbors are also. They never fixed our steps back now they are caved in on the sides. They also isn't lined up. This is causing a problem.Business response
02/21/2024
BGE is in receipt of this complaint. The customer indicates BGE damaged their property. The customer should file a property damage claim online. The form can be found on ****************
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Contact Information
Customer Complaints Summary
223 total complaints in the last 3 years.
103 complaints closed in the last 12 months.