Complaints

This profile includes complaints for Merritt Athletic Clubs, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Merritt Athletic Clubs, LLC has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Merritt Athletic Clubs, LLC

  2058 Lord Baltimore Dr Baltimore, MD 21244-2501

• 

  Merritt Athletic Clubs, LLC

  210 E.Centre St Baltimore, MD 21202

• 

  Merritt Athletic Clubs, LLC

  9710 Groffs Mill Dr Owings Mills, MD 21117-6341

• 

  Merritt Athletic Clubs, LLC

  8757 Mylander Ln Towson, MD 21286-2115

• 

  Merritt Athletic Clubs, LLC

  5301 Campbell Boulevard Nottingham, MD 21236

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I was a member of Merritt Athletic in Owings Mills for over a decade. When I first signed up for my membership it was under a promotion of the first and last month of fees were free. I recently moved back in July so I had to cancel my membership. As I went to cancel I reminded them of the promotion that I signed up with. They said since it had been so long they would need to look into it and couldn't just honor it. I spoke in depth about this with the Asst ** ******** ******. I even sent her a copy of the agreement that I signed up with showing the terms. She said that they would look into it and get back to me. It has been over 3 months now and I have sent multiple emails to ******** that have been ignored. I am looking for a credit for the final month of fees for $41. If the BBB could be of any assistance in helping me resolve this matter I would greatly appreciate it. Thanks, ***

• Initial Complaint

  Date:05/01/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 14 I bought a friend (******** ****) to the gym for a guest pass. She liked the facility wanted to start a membership. ****** the staff member gave her a tour and helped her to develop the best contract for her. He offered her a plan for $84 monthly. However, she did not have her credit card and stated she would come back at another time. ****** urged her to get the plan now, because the deal might not last. He assured me that I could pay $55 to get the contract started and then she would be billed monthly moving forward. So ******** signed the contract and I swiped my card. Easy enough, right. Wrong. On Jan 1, 2024 a deduction of $84 was taken from my account ending in 2424. I contacted Merritt and spoke with ****** and ****** *** (billing specialist) who informed me this would be resolved. However, they automatically deducted a payment from my account on Feb 1 2024 for $84, April 1, 2024, and May 1, 2024. I have disputed the claim on May 1, 2024 with my bank. However, I would like a refund for the remainder three payments of $84. As aforementioned, I did not sign an annual agreement for ******** **** or co-sign, and therefore my card should not have been placed on file for ******** ****** account. In closing, I have had an account with ****************** for more than 10 years. Never late. I have made several attempts to contact ****** *** and the initial staff member ******, to no avail. In short, I would like a refund or for the aforementioned deductions to be applied to my platinum account, and for all deductions from ******** ****** account to be deducted from her credit card, bank card, etc. Thank you

• Initial Complaint

  Date:12/05/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my membership for this club around 09/25/23. I was then billed again for October. When I went back in on 10/30 they told me I would need to quit 10 days prior due to billing and that my original paperwork was never filed. I have filed paperwork to quit twice and they keep trying to bill me even though I haven't worked out or stepped foot in the gym since October 2023. Any attempt to discuss with Alicia in Collections and Billings leads to no resolution and she continues to enforce policy meant to scam people into paying for additional months of membership after cancellation.

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The EV car chargers at the Merritt Athletic club - Canton are a fire hazard. I've had issues in the past but this one was enough for me to report. 1. My Tesla adapter is now damaged as a result of charging (middle spot) due to excessive heat. Please see the image below for the damaged adapter that needs to be replaced. 2. This is a fire hazard as the EV charger connector was melting away at high voltage. Malik at the front desk is made a note 11/6 at 6:20 PM. I am concerned as there is no sign warning other patrons of the hazard in existence. The general manager David ******** was condescending and rude. He passed the blame on my standard issue Tesla adapter but also ordered new parts for the chargers.

  Business Response

  Date: 12/09/2022

  Business Response /* (1000, 5, 2022/11/10) */ Mr. Solorzano called the Baltimore City Fire Department to notify them of his charger. The fire department came to inspect all chargers and no hazards were found. All chargers were approved for continued use. Mr. Solorzano spoke to our regional operations manager and said he had to force his charger into our EV station. As a good sign of customer service we agreed to credit Mr. Solorzano's account $50 to pay for his damaged charger. We are in receipt of an email from Mr. Solorzano from November 8th saying he was satisfied with the money credited to his account. The outcome Mr. Solorzano's desired resolution was made. The emails have been forwarded to the BBB. Consumer Response /* (3000, 7, 2022/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I responded to the email that the credit offered was unsatisfactory because that will not replace the damaged item caused by the EV chargers on their property. Furthermore, I canceled my membership due to the poor customer experience and rude treatment from Merritt Athletic Club Canton. Obviously, a $50 credit to an account that is no longer billed is worthless and I had hoped for a legal tender (check/electronic fund transfer/cash) to cover the damage. I am requesting this complaint stand as a warning for current and future customers to beware. Consumer Response /* (3000, 9, 2022/11/10) */ ***Document Attached*** Email receipt Business Response /* (4000, 11, 2022/11/14) */ Mr. Solorzano has not cancelled his membership as of 11/14, and is still using the club. If he submits the proper cancellation documentation request to cancel his membership prior to 11/20, we will gladly send a check to his address on file for $50 in December, once his membership has been cancelled.

• Initial Complaint

  Date:09/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I believe I signed up the first week in July, you all had a special of $1 sign up before Independence Day. That is the only day I have ever entered the gym to workout. I was living in Nottingham but shortly after, after losing my job, had to move to ***** ***** ** in PG county. I have been trying to cancel due to not being in the area but to have had no success. I spoke with Alicia on the phone and was told that I could not cancel over the phone that I would have to come in to the gym. After being billed month after month and being told I would be sent to collections, I found a way to Baltimore to the gym on Friday, September 23rd. I spoke with a gentleman and requested to cancel my membership. He informed me that I would have to pay for half of what was left on the contract on that day, in addition to the $360 I am being charged. Unfortunately, I did not have the money at the time and also was not told this over the phone. He informed me that I cannot cancel until I pay the money upfront. I just feel this is unfair as I have never utilized the gym other than one day. You can check my scan in history. I do not live in the area and do not have a car, and I am being told that I will still be charged every month especially if I cannot pay for the cancellation. I am asking that you please cancel my membership. I am in a head time right now. I am willing to pay a month's fee. Being forced to move was truly out of my control. I hope you all would understand and have compassion on my situation ands that we can reach a common ground. Thank you!

  Business Response

  Date: 10/31/2022

  Business Response /* (1000, 5, 2022/09/29) */ You contacted Alicia on 8/5 and told her you never signed up at Merritt and that you were a victim of identity theft. She asked you to send a photo id so we could compare this to the photo we had on file and we could confirm this was not you. There was no mention of you moving. Nothing was sent to Alicia and we heard no more from you. Until you came into the club on 9/23 to cancel. You were told you must pay 1/2 of what is due on your contract to cancel. This is on our contract signed by you and approved by the MD Attorney General. All members initial this part of the contract to verify they understand they are responsible for paying this if they cancel. We do this to protect our business from losing thousands of dollars. We have members that join in the summer just for our pools and commit to a one year agreement to pay the lowest possible rate, then they cancel after the summer season when the pools close. This appears to be the case with your membership. Our records indicate you used the club more than one time. Consumer Response /* (3000, 7, 2022/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi, When I spoke with Alicia I mentioned that I kept seeing a payment request coming to my cashapp account, which is why I reached out to her. I also mentioned that I moved away from the Baltimore area which warranted my inquiry and suggestion on this being a fraud. It wasn't after our call that I found buried emails regarding this. I believe I was checking out different free trials to multiple gyms at the time so I apologize that I was incorrect here. I also was a current member at two other gyms. I could not even recall using this membership. Adding on the high charges I was receiving to my cashapp account, this gave reason as to why I suggested fraud. I had moved away from the Baltimore area shortly within that period. You said that I used this gym multiple times but I do not recall or agree. How many days did I scan in? Nonetheless, I do not utilize the membership as I live multiple counties away and do not have transportation to get there and back. I understand your concerns but this is not my case. I am asking if I can please be pardoned of these excess charges as I am unable to commute and utilize this membership. I do not feel it would be fair as I do not live over 30 miles from this location. Once again, I am willing to pay a month's worth for the inconvenience as I utilized the membership no more than once. Please let me know if we can reach an agreement on this. Best regards! Business Response /* (4000, 9, 2022/09/30) */ We can convert your membership to a month to month membership which would allow you to cancel you would just need to pay the difference in the enrollment and membership. You paid $4 enrollment in July on a committed membership. A month to month enrollment was $199. The difference is $195 plus the difference in the monthly fee is $30 so you would owe $225 instead of $670.35. Please contact Alicia again to arrange payment and she can cancel your membership. Consumer Response /* (3000, 13, 2022/10/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am willing to pay the $225 and put this matter behind me as long as I can close this out and stop receiving collections notices. I will need to make a payment over phone or online as I cannot make the commute to Baltimore. Business Response /* (4000, 15, 2022/10/07) */ Yes, please contact Alicia ***** at XXX-XXX-XXXX. She is aware of the agreement we made with you, and can accept payment over the phone. Consumer Response /* (2000, 17, 2022/10/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) I just spoke with Alicia and paid the $225.

• Initial Complaint

  Date:07/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for their personal training (PT) program. I advised at the time I signed up that I did not wish to be on the automatic payment plan and that I would pay as I go. Well, that did not happen, ans I was charged automatically. I brought this up to the individual I was working with and they advised that they could refund the amount or I could keep it on the books and use it later whenever I wanted since the balance never expired. I decided to keep the balance on the books. I did not go back to the gym due to mask mandate being reinstated due to the pandemic. I requested a refund a few weeks ago since I was moving put of state. I did not hear anything from the gym, so I put in another request. Today, I finally received a response that the PT has expired and so I can't receive a refund, which is exactly opposite of what I was told in the beginning. This is an unfair business practice to inform a customer of one thing and go against that information. I've attached part of the conversation between the personal trainer and myself about the auto pay issue.

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 10, 2022/08/12) */ A full refund for the unused sessions of $455.00 was issued to ******* on 8/10/22.