Business ProfileforOverland Van Lines, LLC

I scheduled a move with this company back on December 4, 2023. The moving company did not notify me of pickup until less than 8 hours out on December 18, 2023 after being promised 48 hrs and 24 hrs prior notice. I scheduled my drop off to be on December 23, 2023 to which it was not completed. I heard no updates on the whereabouts of my items or an ETA for delivery. once contacting customer service on January 8, 2024 (3 weeks after picking up my items) they denied my move was scheduled for December 23. I had to email proof of documents for them to then tell me my items would be delivered on January 14, 2024. Once my items were delivered, my queen sized mattress, and a large box were missing, in addition 3 of my plastic totes were shattered, my dresser was dented and paint chipped, and two brand new wrapped carpets were severely damaged and stained. I was only awarded $40 for the entirety of the missing and damaged items. I understand the coverage of my insurance was minimal, however I should not have to purchase extra coverage on insurance totaling to $500 more if this this company did their job correctly. Since receiving my items i have been denied the opportunity to speak to a supervisor, and even denied the opportunity to file a claim. I have spent an absorbing amount of time talking to customer service to gain no end result. It has been almost two full months since receiving my items that I still have no resolution or compensation based on my signed contract with this company. They will not answer my phone calls, emails, and are continuously denying my requests to speak to a supervisor or give me access to filing a claim form which is within my rights per the signed contract.