We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Newspaper

Carroll County Times

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Newspaper.

Complaints

This profile includes complaints for Carroll County Times's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Carroll County Times has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Carroll County Times

      501 N Calvert St Baltimore, MD 21278

    • Carroll County Times

      PO Box 346 Westminster, MD 21158-0346

    • Carroll County Times

      201 Railroad Ave Westminster, MD 21157-4854

    • Carroll County Times

      115 Airport Dr # 170 Westminster, MD 21157-3056

    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dad filed a complaint a month ago. I was receiving papers periodically. And now I am either getting 2 papers at a time or none at all. I gave them a chance to rectify the problem, but it is still not good..If no resolution I will cancel my subscription after 30 years of getting the times.

      Business Response

      Date: 04/14/2023



      April 14, 2023

      Our sincere apologies regarding any inconvenience or frustration regarding your Carroll County Times home delivery subscription.


      The local Distributor has been notified of your delivery concern and will review the sporadic and/or missed delivery concerns with the delivery person for assistance.  Please be advised there seems to be some transition with delivery personnel in your local delivery area causing open routes.  These delivery delays can cause your deliveries to be missed or received later after standard delivery times.  We appreciate your patience and understanding while we work towards a resolution to your delivery concerns in your local delivery area. 

      Your account has been reviewed and the missed delivery complaints along with the credits have been processed onto her subscription.  Please be advised these credit adjustments extend your paid thru not deduct from your billing statements. 

      Once again sincerest apologies and if you would like any further assistance, please do not hesitate to contact our Customer Service Department at ###-###-####.


      Thank you,
      Katina
      Executive Resolution Center

      Customer Answer

      Date: 04/14/2023


      Complaint: ********

      I am rejecting this response because:
      I received several of these responses from the business. Again today 04/14 I did not receive a paper. I am very disappointed in this service after almost 35 years getting this paper. I will cancel my service if this continues.
      Sincerely,

      Michael ******

      Business Response

      Date: 04/21/2023


      April 21, 2023



      Once again, sincere apologies regarding any inconvenience or frustration regarding your  Carroll County Times home delivery subscription.


      Your continued feedback and information continues to be escalated to the local Distributor regarding your sporadic/missed delivery concern.  Please be advised there seems to be some transition with delivery personnel in your local delivery area causing open routes.  These  delivery delays can cause your deliveries to be missed or received later after standard delivery times.  We appreciate your patience and understanding while we work towards a resolution to your delivery concerns in your local delivery area. 

      Your account is continuing to be reviewed and the missed delivery complaints along with the credits have been processed onto her subscription.  Please be advised these credit adjustments extend your paid thru not deduct from your billing statements. Customer Service has been trying to contact you directly but reaching your voicemail. Currently your account is on a temporary vacation hold until April 24, 2023.

      Once again sincerest apologies and if you would like any further assistance, please do not hesitate to contact our Customer Service Department at ###-###-####.


      Thank you,
      Katina
      Executive Resolution Center

      Customer Answer

      Date: 04/21/2023


      Complaint: ********

      I am rejecting this response because:

      Sincerely,

      Michael ******

    • Initial Complaint

      Date:02/01/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      no newspapers on jan.8.jan 16 jan 25 and 26 and 27

      Business Response

      Date: 02/04/2023


      February 3, 2023

      Our sincere apologies for any inconvenience  or frustration you have experienced with your Carroll County Times home delivery subscription.


      Your delivery concerns are being reviewed by your local Distributor. Since there are Open Routes and Production concerns causing delivery delays in the area at this time, your deliveries could be missed or received after standard delivery times.  We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area.  

      After researching your account, it seems you cancelled your subscription during your Customer Service contact on January 28th of which a refund is pending in the amount of $33.37. The refund will return back to you within the next 14-21 business days due to our standard processing times. Also, your complaints are reflected on this account and were credited accordingly which was part of your refund processed. 


      Once again sincerest apologies regarding your delivery concerns involving your Carroll County Times deliveries.  Should you have any further questions or would like to restart home delivery account, please do not hesitate to contact our Customer Service Department at 410-857-9413.


      Thank you,
      Katina
      Executive Resolution Center

    • Initial Complaint

      Date:06/02/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer of the Carroll County Times for over 40 years. In July of 2021 I paid for a year of daily service. The delivery service has been HORRIBLE. I have not received my paper for over 35 days throughout this time. Each time I call ask for a credit and complain that I just want a paper, not a digital paper. They tell me how sorry they are and they will contact the distributor and have the problem corrected. Obviously since I'm contacting you the problem continues. This is very frustrating. I have never done this before, but I don't know what else to do other then cancel my paper. It seems if it's cloudy, cold, snowing, raining, and now hot the carrier doesn't deliver paper. I appreciate you listening to my complaint and look forward to a resolution so I can just get my paper. I realize in the whole scheme of things this may not be a big deal, but I believe there should be an easy solution.

      Business Response

      Date: 06/23/2022

      Business Response /* (1000, 5, 2022/06/10) */ June ******** Our sincere apologies for any frustration or inconvenience with any late or missed deliveries associated with your Carroll County Times home delivery subscription Your delivery concerns and feedback regarding your Carroll County Times deliveries are being reviewed with your local Distributor for resolution. The Delivery Contractor will be advised to check on your account to ensure that your newspaper arrives as expected on your scheduled delivery days. They have responded that as there are delivery delays in the area at this time that your deliveries may be missed or received after standard delivery times. Thank you for your patience and understanding while we work towards resolving the delivery concerns in your local delivery area. Customer Service has been in contact with your over the last several weeks to confirm your deliveries and process any adjustments or further delivery escalations for your account. For our gratitude for being a valued subscriber, I have adjusted and extended your account for an additional two weeks of delivery service which has extended your paid thru date until September *******. Again, we apologize for any inconvenience caused and if you have any further concerns, please do not hesitate to contact our Carroll County Times Customer Service Department at 410-857-9413. Thank you, Katina Executive Resolution Center Consumer Response /* (2000, 7, 2022/06/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Well I guess I don't have a choice. I am not happy that there will still be delays or missed papers. This has been going on for almost a full year and it's such a shame that this can't be completely solved. This isn't rocket science. We will see what happens. I would say maybe I accept your respouse.

    • Initial Complaint

      Date:05/06/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been having issues with the delivery of my paper. A few months ago I had to file a complaint because I was not receiving a paper. That was resolved.Now when they deliver the paper it is in puddles of water , in the street, in my common area where the trash is picked up. It is not in front of my house or on my property. I am handicapped and it is a problem. I have repeatedly called but no action is taken.

      Business Response

      Date: 06/11/2022

      Business Response /* (1000, 5, 2022/05/13) */ May 13, 2022 Please accept our sincere apologies for any frustration or inconvenience you have experienced with your Carroll County Times newspaper delivery service. Your delivery concern is being reviewed regarding your product placement with the local Distributor to advise of your request and your need for front door or lawn delivery. Please be advised that our standard placement for newspaper delivery is designated for the driveway therefore this would be considered a special request. The feedback you provided regarding your delivery service will be further reviewed as this is not the proper delivery service expectation as you have stated within this complaint. Customer Service will contact you within the next 7-10 business days confirm your product placement and inform if this special request can be accommodated. Again, we apologize for any inconvenience this may have caused and appreciate your patience as we work towards your positive customer satisfaction. If you would like further assistance, you may contact our Carroll County Times Customer Service Department at 410-857-9413. Sincerely, Katina Executive Resolution Center Consumer Response /* (3000, 7, 2022/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are saying that the standard placement of newspaper is driveway. I live in a townhouse and we have no driveway. I just want the paper near my house and not in the area where everyone places trash for pickup Business Response /* (4000, 9, 2022/05/19) */ May 19, 2022 Once again, our sincere apologies for any frustration or inconvenience you have experienced with your Carroll County Times newspaper delivery service. Your delivery concern is continuing to be reviewed regarding your product placement with the local Distributor to advise of your request and your need for front door or lawn delivery. The feedback you provided regarding your delivery service will be further reviewed as this is not the proper delivery service expectation as you have stated within this complaint. Customer Service has been in contact with you for delivery verification and will confirm if your product placement request can be accommodated. Again, we apologize for any inconvenience this may have caused and appreciate your patience as we work towards your positive customer satisfaction. If you would like further assistance, you may contact our Carroll County Times Customer Service Department at 410-857-9413. Sincerely, Katina Executive Resolution Center

    Carroll County Times is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.