Business Profile

Newspaper

The Baltimore Sun Media Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Baltimore Sun Media Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

133 total complaints in the last 3 years.
28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/30/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have now made over 20 calls to Baltimore Sun to stop delivering the weekly free Sun Plus newspaper on Wednesdays. When I make the complaint they only stop for a month and then they resume delivering a paper I never subscribed for. These newspapers are trashing the neighborhood and clog the gutters and drains. They keep telling me that they have informed the distribution department but apparently they only keep the complaint for a short amount of time because they keep resuming delivery. I need for this to stop or I will escalate it to the local news and ************************
Business Response
Date: 06/06/2024
June 6, 2024

Our sincere apologies for any inconvenience or frustration you have experienced due to the Sun Plus free deliveries by the Baltimore Sun.

Your feedback is acknowledged and proper course of action will be taken, if needed. The local Distributor has been notified of the information you have provided and ongoing stop Sun Plus delivery request. After researching this concern, no active accounts associated with your delivery address since 2021. Thank you for your patience and understanding as this is being reviewed for assistance. Your delivery address has been designated as "Do Not Deliver" in our system due to your request. Also, **************** has already been in contact with you this week as to obtain your delivery address which was not reflected in this complaint. You confirmed no further deliveries since May 29, 2024.

Again, we apologize for any inconvenience caused and if you have any further issues, please do not hesitate to contact our Baltimore Sun **************** Department at ************.

Thank you,
******
Executive Resolution Center
Customer Answer
Date: 06/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*. *****
Initial Complaint
Date:05/28/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Baltimore Sun does not have contractors who provide regular delivery service as is necessary to those of us who want our newspapers. For the past 5 issues due me, paid in advance, I have not received these papers. I have called and was given credit each time but the issue has not been resolved as promised. They claim to have elevated the complaint to a higher level but this still happens and I am angry about the fact that they tell me it will be solved and yet, this situation reoccurs or happens again. I cannot find out if I am the target or if others in my area have the same issue. I have been told to simply go to the digital issue but I do not wish to spend my time before a computer in this fashion. I paid for paper delivery 5 days per week and that is what I wish to have.
Business Response
Date: 06/05/2024

June 5, 2024

Our sincere apologies for any inconvenience or frustration you have experienced associated with your Baltimore Sun home delivery subscription.

The information you provided within this BBB Complaint and your home delivery account is being reviewed and proper course of action will be taken, if needed. Your local Distributor has been advised of the ongoing missed deliveries for your subscription and Customer Service has been processing your missed delivery complaints and credits of which have extended your paid thru date. We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area.
As per our phone conversation today you confirmed you did receive the newspaper deliveries on Friday, May 31 thru Sunday, June 2, 2024 to your satisfaction. Should you have any further concerns or would like any further assistance, please do not hesitate to contact our Customer Service Department at ###-###-####.

Thank you,
Katina
Executive Resolution Center
Initial Complaint
Date:05/16/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Have subscribed to the Baltimore Sun for for Wednesday and Sunday print paper delivery and e-paper access daily for the morning and evening edition. I don't recall the exact date of the start of service but it's been well over a year probably two.I have been able to read the paper online but I have yet to receive a single print paper. I have called the Sunpapers and sent emails complaining about this to no avail. They always apologize and say they will contact the delivery person and offer to resend the print paper the following day. Nothing ever happens. I'm getting charged on my credit card $16.89 including a "delivery cost" of $5.59 and sales tax of $0.64 every 3 months. I would like the Sunpapers to deliver the print paper to me as per the subscription contract. At this time, I consider this to be a scam. I am being charged for a product and a service that they have no intention of providing. I don't want any money back but I would expect the Sunpapers to comply with the agreement we made
Business Response
Date: 05/22/2024
May 22, 2024
Our sincere apologies regarding any inconvenience or frustration associated with your Baltimore Sun Wednesday & Sunday home delivery and digital subscription.
The information you provided within this BBB Complaint and your home delivery account is being reviewed and proper course of action will be taken, if needed. Please be advised since there are open routes concerns causing delivery delays in the area at this time therefore your deliveries could be missed or received after standard delivery times. We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. **************** has processed the missed delivery complaints and credits but I have adjusted the account further of which extended your paid thru date until August 24, 2024. In the interest of fairness due to your feedback, I have processed a refund back to your credit card in the amount of $17.58. As per our conversation today, I have reviewed this information and have scheduled a callback for next week to confirm you received your Sunday and Wednesday newspaper to your satisfaction.
Should you have any further concerns or would like any further assistance, please do not hesitate to contact our **************** Department at ************.
Thank you, ******
Executive Resolution Center
Customer Answer
Date: 05/28/2024
I did receive a call from the Baltimore Sun. They assured me I would start receiving the print paper immediately. As they have done multiple times. They also refunded my last payment for a three month subscription. I have yet to receive the print paper delivery. This is the primary issue. I'm not interested in refunds. I want my paper delivered as per subscription contract. I have called them again today about the missing paper from Sunday May 26th. I honestly don't think they know where my house is. They have my correct address but somehow they are unable to find it. They wouldn't tell me the name of the delivery person so I could check with them. We just keep going round and round and I never get any print papers delivered. It did occur to me that they think I'm in Baltimore County because ******* is in Baltimore County. The post Office is actually in ******** but that's a different issue. The ***** zip-code does include a small part of Harford County and that's where my house is located. I happen to know that houses located on ******************, less than a mile away do receive the print paper but that's ************************* *****. There has to be some logical explanation why they can't seem to deliver my paper. It's been over a year
Customer Answer
Date: 06/10/2024
Just keeping you appraised of my ongoing complaint with The Baltimore Sun. I still have not received a single print newspaper delivery. As I have already reported to you no paper has been delivered since my subscription last year. I'm supposed to receive twice weekly print paper delivered to my home every Wednesday and Sunday. I have been contacting he Sunpapers by phone on a regular basis most recently today about these missing papers. They claim to be "looking into" the situation but so far no paper delivery for months.
Business Response
Date: 06/15/2024
June 15, 2024
Our sincere apologies regarding any inconvenience or frustration associated with your Baltimore Sun Wednesday & Sunday home delivery and digital subscription.

The information you provided within this BBB Complaint and your home delivery account is continued to be reviewed and proper course of action will be taken, if needed. Please be advised since there are open routes concerns causing delivery delays in the area at this time therefore your deliveries could be missed or received after standard delivery times. We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. **************** continues to process any further missed delivery complaints and credits which extends your paid thru date accordingly. I have reviewed this information and have scheduled a callback for next week to confirm you received your Sunday and Wednesday newspaper to your satisfaction. Last complaint is dated June 9th at this time.
Should you have any further concerns or would like any further assistance, please do not hesitate to contact our **************** Department at ************.

Thank you, ******
Executive Resolution Center
Customer Answer
Date: 06/17/2024
Thank you for your continued assistance in this matter. I have read the response letter dated 6/15/24 from the Baltimore Sun you forwarded me. This is essentially what they always tell me whenever I have called to complain about the failed delivery issue. I would like to reiterate that this is not a matter of a missing paper here and there. I have NEVER received a single print paper issue since my subscription last year. They have my correct address which they read back to me every time. I happen to know that my neighbors on **************** and Jarrettsville Pike receive the paper. My latest missing paper was yesterday's Sunday paper 6/16/24 and I dutifully called to complain. They assured me that my complaints had already been sent up to the circulation department for a resolution and that they would be sure to send me a replacement paper by end of day. I don't know about the circulation department but needless to say, I never got a replacement paper yesterday. I have to assume that these people are not deliberately lying when they tell me these things but there's clearly a breakdown somewhere between the newspaper offices and the person responsible for delivering the paper to my address. They refuse to give me the name and phone number of the delivery person so that I can enlighten them directly as to where to deliver the paper. In the meantime, I'll keep waiting for a miracle.
Business Response
Date: 06/21/2024
June 21, 2024
Once again, sincere apologies regarding any inconvenience or frustration associated with your Baltimore Sun Wednesday & Sunday home delivery and digital subscription.

The information you provided within this BBB Complaint and your home delivery account is continued to be reviewed and proper course of action will be taken, if needed. Please be advised since there are open routes concerns causing delivery delays in the area at this time therefore your deliveries could be missed or received after standard delivery times. We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. **************** continues to process any further missed delivery complaints and credits which extends your paid thru date accordingly. I have reviewed this information and have scheduled a callback for next week to confirm you received your Sunday and Wednesday newspaper to your satisfaction. Last complaint is dated June 16th at this time.

Should you have any further concerns or would like any further assistance, please do not hesitate to contact our **************** Department at ************.

Thank you, ******
Executive Resolution Center
Customer Answer
Date: 06/24/2024
I am happy to inform you that yesterday, Sunday 6/23/24, I finally received my first print copy of the Baltimore Sun. I'm hoping that this means the delivery people have finally figured out where I live and that this is only the first of continued deliveries from now on. I would like to thank you for your assistance in this matter. Multiple complaints over months went nowhere until you became involved. Thanks again
Initial Complaint
Date:05/15/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a txt message from A debt collector that the Baltimore sun sent my information to. The newspaper claimed I owe them money. I have never received a paper from the Baltimore sun , I did however sighn up to receive the paper over a year ago , and never received a physical paper. I called them to complain about it , and hadnt heard anything for months. Until I started getting letters and txt messages claiming I owe them money. I never received the goods from this company, and when I try to call in , I get sent to a call center in *****
Business Response
Date: 05/22/2024

May 22, 2024

Our sincere apologies regarding any inconvenience or frustration associated with the Baltimore Sun.

The information you provided within this BBB Complaint and your former Wednesday and Sunday/Digital account is being reviewed. Your feedback regarding your customer experience is acknowledged and proper course of action will be taken, if needed. After reviewing your subscription, it seems that the account was stopped due to the account still remaining active as there were no notes to cancel. I have adjusted the account balance in the amount of $12.62 therefore no further balance is due at this time. Also, I have processed a refund of $10 back to your credit card processed with the initial payment due to your feedback that you did not receive any newspapers to your residence. This $10 refund is the full amount paid for the subscription of which will be applied back to the credit card within the next ***** business days due to standard processing times. ARMS collections have been notified that there is no further balance due at this time.
For any additional information associated with our Terms and Conditions, please refer to ***************************************;

Please do not hesitate to contact our *************************** at ************ for any other concerns.

Thank you,
******
Executive Resolution Center
Initial Complaint
Date:04/29/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For nearly two months, our newspaper has not been delivered, even though we have paid the bill sent by the Baltimore Sun. We have called the customer service number repeatedly to report non-delivery, and each time the newspaper staff says they will investigate, but we continue to have delivery issues. If this is a carrier issue, it needs to be resolved.
Business Response
Date: 05/06/2024

May 6, 2024

Our sincere apologies for any inconvenience or misunderstanding you have experienced associated with your Baltimore Sun home delivery subscription.

The information you provided within this BBB Complaint and your home delivery account is being reviewed and proper course of action will be taken, if needed. Your local Distributor has been advised of the ongoing missed deliveries for your subscription and **************** has been processing your missed delivery complaints and credits of which have extended your paid thru date. We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area.

As per our phone conversation today you agreed for a callback on Thursday, May 9th so I can provide you with the proper delivery expectation for your newspaper home deliveries. Should you have any further concerns or would like any further assistance, please do not hesitate to contact our **************** Department at ************.

Thank you,
******
Executive Resolution Center
Business Response
Date: 05/10/2024
May 10, 2024
Once again, sincere apologies with your home delivery subscription associated with the Baltimore Sun.
I spoke with Ms. ******** this morning who confirmed receiving the newspaper today and the missed deliveries this week. The local Distributor has been advised to deliver everyday and I have scheduled callback with Ms ******** next Thursday, May 16th to follow up on her newspaper deliveries. I have processed the delivery credits for Monday, 5/06 thru Thursday, 5/07 newspapers of which extended the paid thru date on the subscription.
In the meantime, should Ms. ******** have any further concerns or would like any further assistance, please do not hesitate to contact our *************************** at ************.

Thank you,
******
Executive Resolution Center

Business Response
Date: 05/16/2024
May 16, 2024
I spoke with Ms. ******** this morning, May 16, 2024 and she confirmed receiving the newspaper every day to her satisfaction.

Thank you,
******
Executive Resolution Center
Initial Complaint
Date:04/25/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My paper delivery stopped during covid and I have attempted a few times since to resume the paper delivery. Its been a joke for most attempts and now I must report. Below is a snip of email with customer service confirming my paper delivery should have started over a month ago. Dear Valued Customer, Thank you for contacting The **********************. Re: Account number ********* We are truly sorry for the recurring delivery issues. We are positive that we can do something to correct the delivery. We have reported and instructed your distributor who services your area to ensure that this matter is addressed. We appreciate your patience and will do our best to resolve the issue If there are any questions or concerns, please feel free to contact us at ************** or simply respond to this email. Sincerely,******* ******** The Baltimore Sun Customer Advocacy ********************** **************
Business Response
Date: 05/02/2024

May 2, 2024

Our sincere apologies for any inconvenience or misunderstanding you have experienced associated with your Wednesday and Sunday Baltimore Sun subscription.

The information you provided within this BBB Complaint and your home delivery account is being reviewed and proper course of action will be taken, if needed. Please be advised since there are open routes concerns causing delivery delays in the area at this time therefore your deliveries could be missed or received after standard delivery times. Your local Distributor has been advised to ensure your weekly Wednesday and Sunday deliveries each week. We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. **************** has processed the missed delivery complaints and credits but I have adjusted the account further of which extended your paid thru date an additional two weeks until December 31, 2024. Due to your conversation today, you confirmed you received a newspaper on Wednesday, May 1st to your satisfaction.
Should you have any further concerns or would like any further assistance, please do not hesitate to contact our **************** Department at ************.

Thank you,
******
Executive Resolution Center
Initial Complaint
Date:04/01/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subscribed online to e-subscription. Web FAQ says i should be able to unsubscribe online/from account page but there is no option to do so, only by calling a number.
Business Response
Date: 04/08/2024
April 8, 2024

Our sincere apologies regarding any misunderstanding associated with your Baltimore Sun digital subscription.

After reviewing the information provided within this BBB Complaint and your digital subscription, I have cancelled your digital subscription effective April 9, 2024 as well as processed a full refund of your last payment dated March 21, 2024 in the amount of $16.92. This refund will process within the next 7-14 business days back to your credit card charged. Your feedback will be reviewed and proper course of action will be taken, if needed.

If you would like any further assistance or would like to restart your account, please contact Baltimore Sun **************** at ************.

Thank you,
Katina
Executive Resolution Center

Customer Answer
Date: 04/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:03/21/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 18, 2023, I paid a bill to the Baltimore Sun for $100.39. However our Sun Paper account was cancelled and when I inquired as to the reason, I was told that the check had not been received. I checked with *************** which said that in fact the check had been cashed by the Sun. Further inquiries found that the money had been mistakenly attributed to another account. I decided to continue my fiscal relationship with the Sun via a automatic system using **** and asked for the $100.39 refund. I have been told the same story at least three times: they recognize the error and the check has been processed, it will take six weeks to reach me; my case has been escalated and I will get a call within ***** business hours. This has never happened: no refund, no call. I even went to **** to get their help but after an hour of a run-around on the phone, the banker called it quits. I know this is not a huge amount of money but it irks me that they can treat a long time or any subscriber/customer in this way. I hope you can assist me and I thank you.
Business Response
Date: 03/28/2024

March 28, 2024

Our sincere apologies regarding any misunderstanding or inconvenience associated with the Baltimore Sun.

The information you provided within this BBB Complaint, as well as your account, is continued to be reviewed at this time and proper course of action will be taken, if needed. Thank you for speaking with me today regarding this matter. I have escalated this concern to the ****************** of which Accounts Payable will research the prior refund check as to why it was not received as it seems a refund check was processed on February 13, 2024 which had been applied to your former cancelled account which is no longer valid since you have another subscription reflected in our system. Please ensure if any correspondence or checks are mailed to the Baltimore Sun to include your applicable account number associated with the payment. Your current active account is now on the automated EZ Payments so this would automatically be associated with your current subscription. Another refund check will be mailed to your residence in the amount of $100.39 which will be received within the next ***** business days due to standard processing and mailing timetables. Due to this circumstance, your request has been expedited for assistance.

Once again, our sincere apologies and if you would like any further assistance please contact the Baltimore Sun at ************.

Thank you,
******
Executive Resolution Center

Customer Answer
Date: 03/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. IF IT IS COMPLETED WITHIN ***** BUSINESS DAYS. By my calculation that would be May 3rd, 2024 at the latest. I will keep BBB informed.

Sincerely,

**** ****
Initial Complaint
Date:03/12/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Home Delivery of daily and weekend sunpaper was reinstated by email from Sun on Feb.23, after issues with lost payments was resolved. Paper was delivered on Feb.24, but no further papers have been received from Feb.25 through today, March 11th. Numerous apologies have been rec'd from Sun, over last 16 days, but to no avail. We have been receiving uninterrupted home delivery to this address for over 50 years, and are deeply disappointed by the inability to have this resolved.
Business Response
Date: 03/19/2024

March 19, 2024

Our sincere apologies regarding any inconvenience or frustration associated with your Baltimore Sun home delivery subscription.

The information and feedback you provided within this BBB Complaint and your home delivery account is being reviewed and proper course of action will be taken, if needed. After reviewing your subscription it seems you discussed this matter and concerns with Customer Service on March 18, 2024 of which your feedback and complaints were noted and escalated. Please be advised since there are open routes concerns causing delivery delays in the area at this time therefore your deliveries could be missed or received after standard delivery times. We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in the local delivery area. Customer Service was able to authorize a one time lower rate of which extended your paid thru date and delivery complaints and credits were processed which extended your paid thru date accordingly.

If any additional assistance would be needed your subscription, please do not hesitate to contact our Customer Service Department at ###-###-#### for any other concerns.

Thank you,
Katina
Executive Resolution Center

Customer Answer
Date: 03/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********
Initial Complaint
Date:03/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The paper is horrible. The pictures are black and they can't be made out. What is wrong with the paper? It did not always look like. it does now. Either make it right or discontinue my service.
Business Response
Date: 03/18/2024

March 18, 2024

Our sincere apologies regarding any inconvenience or frustration associated with your Baltimore Sun home delivery subscription.

The information and feedback you provided within this BBB Complaint and your home delivery account is being reviewed and proper course of action will be taken, if needed. After reviewing your subscription it seems you discussed this matter and concerns with **************** on March 14, 2024 of which your feedback and complaints were noted and escalated. **************** was able to authorize a one time lower rate of which extended your paid thru date of which you were in agreement with at time of contact.

If any additional assistance would be needed your subscription, please do not hesitate to contact our **************** Department at ************ for any other concerns.

Thank you,
******
Executive Resolution Center

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The Baltimore Sun Media Group is NOT a BBB Accredited Business.