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Business Profile

Publishers Periodicals

The Oxford Club

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Oxford Club's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Oxford Club has 3 locations, listed below.

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/19/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear ********* I subscribed to The Oxford Club Microcap Trader on Feb 25, 2025 stock pick and trading service with the expectation that it would achieve the goals they advertised ( 1000%). I paid ******* USD However, after joining and reviewing the portfolios performance, I doubt it meets the stated goal. also, I can not match the price to pick the stock that they sent email. As a result, I have lost trust in their service.I reached out to the Oxford customer service team on March 6 for a refund they refused it, They asked me to send an email to the service team to help or pick another program( March 6) I followed their instructions but did not call or email either, I called and spoke with customer service again and email March 14 regarding my concerns. However, I never received a response,They are supposed to answer within 24 hours based on the contract. despite they stated commitment to customer support. This lack of communication further reinforces my doubts about the reliability of your service. I have serious doubts that it can achieve the stated goals. Had I been given accurate information about past performance upfront, I would not have joined.Given these issues, I no longer wish to continue my subscription and am requesting a full refund. Please process my refund immediately and confirm once it has been issued.Thank you for reading Sincerely

      Business Response

      Date: 03/26/2025

      Dear Ms. ************** are sorry to hear that you are not interested in continuing your Oxford Microcap Trader subscription. Many members enjoy this service, and we hope you decide to rejoin us in the future. 
      As you requested, the full amount of $2234.40 has been credited back to your original payment method. Please allow 5-7 business days for the refund to reflect on your personal statement.
      If you have any additional questions or need further assistance, please dont hesitate to contact our *************** team. You can reach us via email or by calling ************.

      Sincerely,

      Hannah G
      Member Experience Coordinator 
      The Oxford Club

    • Initial Complaint

      Date:03/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Oxford Club and ********* ***** did a promo and ad on the **** ******** show. At the end of the show, ********* says to clink on the link and sign up and he will give us a promo price. The promo is the VIP COMPLETE ACCESS LIMITED TIME DISCOUNT! usually $249 for only $49. I clicked to buy the promo package it is priced at $99 not $49. I called and was given the runaround but a ***** and maybe *********. Neither spoke very good English. They told me I could only get the basic package for $49 and not the $249 package. I explained the promo and they said it didnt matter. Only the basic package for $49. This is false advertising as well as a bait and switch campaign. The *** and *** need to be make aware of this false advertising. I WANT THE $249 PACKAGE FOR $49 AS ADVERTISED.

      Business Response

      Date: 03/18/2025

      Dear Mr. ******************* sincerely apologize for any confusion regarding our order form. The Oxford Communiqu subscription is available at multiple price levels, each offering different benefits. To ensure you have the best experience, a member of our *************** team has reached out to provide further details on the available options and help you select the one that best suits your needs.

      If you have any additional questions or need further assistance, please dont hesitate to contact our *************** team. You can reach us via email or by calling ************.
      Sincerely,

      Hannah G
      Member Experience Coordinator 
      The Oxford Club

      Customer Answer

      Date: 03/20/2025

       
      Complaint: 23051389

      I am rejecting this response because:

      Sincerely,

      ** *********

      Customer Answer

      Date: 03/21/2025

      The rejection I just submitted did not keep my reason why. The Oxford Club and **** ***** goes on the **** ******** show and touts his programs then they offer the elite package for $49 but when you go to purchase it they try to scam you and charge you $99. When you call in the **** do not speak english so there is not way to explain or understand what they are saying to you. Offer it to me as advertised or I am filing more complaints. 

    • Initial Complaint

      Date:01/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an online yearly subscription for $99 from the Oxford club today. I paid with my credit card. I got charged three times. These are the charges: $107.17, $107..17 and $643.01. The total charges were $857.35. I did not authorize these charges. When I went to the website, there was no option to cancel the service. I want a full refund. The receipt I uploaded only has one of the charges. They charged me for a Life Time membership, which I did not request. They also charged me for two premium yearly memberships. This is a total scam.

      Business Response

      Date: 01/27/2025

      Dear Ms. **************** are sorry to hear there was some confusion with your Oxford Club purchase.

      According to our records, there was a charge for the original 1-year ($107.17), and then the refund against the initial 1-year (-$107.17).

      There was another charge for the actual lifetime subscription ($643.01) which was refunded and confirmed on January 20th via email request. 

      We do understand that our order forms have multiple subscription level options, and that that may sometimes be a bit confusing. At this point you have been refunded in full for both orders, and we hope we can win your business back in the future.

      Should you have any further questions regarding your account, please reach out to our *************** team at ************.

      Sincerely, 
      Hannah G
      Member Experience Coordinator 
      The Oxford Club

    • Initial Complaint

      Date:01/22/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 1/16/25 I paid $99 for a subscription to the oxford club which included a money back guarantee. On 1/17 I was unable to access the online service and emailed to receive a refund and received no response. I then spoke to ****** at ********** and requested a refund- she refused. So I would like to be refunded $99 for I don't believe I should pay for a service I cannot access.

      Business Response

      Date: 01/27/2025

      Dear Mr. ***************** are sorry to hear you had some problems accessing your Oxford Club subscription. 

      According to our records, you called our customer service team on 1/16, and we could not yet provide a refund because the order had not processed. Upon processing, we cancelled your subscription with a full refund on 1/17. 

      Should you have any further questions regarding your account, please give us a call at ************. 

      Sincerely, 

      ****** *.
      Member Experience Coordinator 
      The Oxford Club

      Customer Answer

      Date: 02/05/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:11/12/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/11/2024 Clicked on an article on an investment site which turned out to be a bait-and-switch advertisement for Oxford club that promised free reports on the "New Magnificent Seven stocks" and "AI reports" if I would provide an email address to receive them. After reading through over 20 pages of marketing material the site stated: "So just press the button below and get your free AI reports now." and it didn't provide any free reports. Very scammy and I add you to the list of disreputable companies to avoid.According to ChatGPT -- Question: if any advertisement says"So just press the button below and get your free AI reports now." and then requires a paid subscription to get the "free" reports, is this a deceptive practice?"ChatGPT's answer: "Yes, requiring a paid subscription to access "free" AI reports after promoting them as free can be considered deceptive advertising. This practice falls under misleading claims and bait-and-switch tactics, where the initial offer is not honored as advertised, leading consumers to incur unexpected costs. Such practices are often regulated by consumer protection laws, which require clear and conspicuous disclosure of all terms and conditions associated with an offer."

      Business Response

      Date: 11/19/2024

      Dear Mr. ************** are very sorry to hear you had a negative experience with one of our advertisements. We have gone ahead and emailed the free reports to the email address you provided.

      Please feel free to reach out to our *************** team if you have any other questions at all. You can email us or call ************.

      Sincerely,

      ****** *. 

      Member Experience Coordinator,

      The Oxford Club

    • Initial Complaint

      Date:04/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was looking online on April 15th and came across The Oxford Club's website looking for information and when I scanned down I saw to get that information you would need to join their club and it would cost $474. I am unemployed and jumped out of the website but when I looked at my bank account the next day they had charged me $474! I did not put my information in or agree to this purchase! It's the 29th and I have called 3 times and ***** haven't received it!!

      Business Response

      Date: 05/10/2024

      Dear ********,  

      We are very sorry to hear that you had trouble receiving your refund from us and we sincerely apologize for any inconvenience. Per your request, we have issued you a refund of $474.00 back to your card. Please allow 5-7 business days for the refund to reflect on your personal statement.  

      Should you have any further questions regarding your account, please contact our ************************** at ************.  

      Sincerely,  

      ******* K
      Member Experience Coordinator
      The Oxford Club 

    • Initial Complaint

      Date:10/10/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Oxford Club continues to try to fraudulently charge my card for $39. It's been blocked 4 times. I have emailed them to stop and cancel my account but it is still happening. My subscription is paid through Nov of 2024 so there is NO reason to start charging my card. They need to stop NOW!!

      Business Response

      Date: 10/11/2023

      Dear *******,

      We apologize for any confusion or inconvenience you may have experienced with our service. Per your request, we have worked with the head of our customer service team to end automatic payments. This will ensure that your card is not charged without your written or verbal permission.

      Should you have any further questions regarding your account, please reach out to our support team at [email protected] or call 866-237-0436.

      Sincerely,

      ******* *

      Member Experience Coordinator

      Customer Answer

      Date: 10/15/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:08/15/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not at all satisfied with the results of the contracted service, at a cost of $1,500.00. In more than 11 months, stock recommendations received have performed very poorly, 0.88%.

      Business Response

      Date: 08/22/2023

      Dear ****, 

      We are very sorry to hear that you did not find our services were a good fit for you. Per your request, we have issued you a refund of $1500 back to your card. Please allow 5-7 business days for the refund to reflect on your personal statement. Please find an email from our team, advising next steps.

      Should you have any further questions regarding your account, please contact our Member Services department at ###-###-####.

      Sincerely,


      Caitlin *.
      Member Experience Coordinator 
      The Oxford Club

      Customer Answer

      Date: 08/23/2023

      Dear BBB, yesterday August 22 I received an email from Oxford Club, informing the cancellation of my account and the return of the amount paid, $1,500.00 to my credit card.
      I am very grateful for your invaluable help in this claim.

      Kind Regards,

      **** ****

    • Initial Complaint

      Date:06/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In February 2022 I paid $99 to join the Oxford Club and another $2000 for a one year subscription to join their Microcap Trader Service and get VIP status. The $99 fee promised a stellar recommendation that would be in the category of one ticker to an early retirement. This info was sent via **** ****, and I was very unhappy to learn that their recommendation involved a complicated process of buying a stock on the ********* ***** ********. This was too far out in left field for me, and so of no value. I was supposed to receive a weekly email update on micro cap stock recommendations, with specific buy and sell recommendations on individual companies, but this never happened. I did start receiving their monthly Communique, but with that I got a huge barrage of "come on" video teasers that at first looked like information I had already paid for (specific what and how to buy info) but it always turned out to be sales pitches for more money. I never received anything resembling a specific buy or sell recommendation on a specific stock. I called their VIP desk and explained my problem, and they walked me through changing some settings on my phone. The number of sales pitches became less intense (down from 4 or 5 a day to maybe once a week) but nothing else changed. More than a year has passed and I am embarrased to say I have been cheated out of my money. I guess they count on that when they seek new victims. I received a solicitation Friday with a teaser for three "best Ive ever seen" small cap stocks asking that I join Microcap Trader for $1675 to get the specifics on these stocks and start a subscription. I called and explained the situation and asked if they would give me three months free and actually send the weekly information and recommendations, but Andrew was completely unhelpful. Wouldn't even give me the 3 free recs. Said that I had never called to complain. So, bottom line is I was cheated and got nothing for my money. Help!

      Business Response

      Date: 06/23/2023

      Dear ****,

      We are very sorry that you did not find our service were a good fit for you. I am happy to hear that we were able to assist you through our member support team to get this resolved! 

      Should you have any further questions regarding your membership, please contact our Member Services department at ###-###-####. We are always happy to help. 

      Sincerely,

      Caitlin *****
      Member Experience Coordinator
      The Oxford Club

    • Initial Complaint

      Date:05/21/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Oxford Club scraped my email information from a publicly available database, and has been spamming my inbox every day, 7 days a week, since April 24. I never subscribed to any of their garbage, and clicking on the 'unsubscribe' link does not do anything. They continue to spam me with FOMO and financial fear mongering emails, even though I have clicked on 'unsubscribe' multiple times and never signed up for their crap. It is curious that The Oxford Club and ************* both have Baltimore, MD addresses and started spamming me the same day, every day. Maybe these are the same group of snake oil sales people obfuscating so they can sell more garbage with fear mongering?

      Business Response

      Date: 05/24/2023

      Hello ******,


      Thank you for bringing this to our attention. We understand your frustration and apologize for any inconvenience this may have caused. Our team has contact the vendor and your email will be removed from their contact list, please allow 5-7 business days for this request to be processed.


      Please do not hesitate to reach out to ###-###-#### if you have any further concerns.


      Sincerely,

      Caitlin *****
      Administrative Coordinator
      The Oxford Club

      Customer Answer

      Date: 06/30/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *****

    The Oxford Club is NOT a BBB Accredited Business.

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