ComplaintsforThe Oxford Club

• Initial Complaint

  10/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  The Oxford Club continues to try to fraudulently charge my card for $39. It's been blocked 4 times. I have emailed them to stop and cancel my account but it is still happening. My subscription is paid through Nov of 2024 so there is NO reason to start charging my card. They need to stop NOW!!

  Business response

  10/11/2023

  Dear *******,
  
  We apologize for any confusion or inconvenience you may have experienced with our service. Per your request, we have worked with the head of our customer service team to end automatic payments. This will ensure that your card is not charged without your written or verbal permission.
  
  Should you have any further questions regarding your account, please reach out to our support team at [email protected] or call 866-237-0436.

  Sincerely,
  

  ******* *

  Member Experience Coordinator

  Customer response

  10/15/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  08/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am not at all satisfied with the results of the contracted service, at a cost of $1,500.00. In more than 11 months, stock recommendations received have performed very poorly, 0.88%.

  Business response

  08/22/2023

  Dear ****, 

  We are very sorry to hear that you did not find our services were a good fit for you. Per your request, we have issued you a refund of $1500 back to your card. Please allow 5-7 business days for the refund to reflect on your personal statement. Please find an email from our team, advising next steps.
  
  Should you have any further questions regarding your account, please contact our Member Services department at ###-###-####.
  
  Sincerely,

  
  Caitlin *.
  Member Experience Coordinator 
  The Oxford Club

  Customer response

  08/23/2023

  Dear BBB, yesterday August 22 I received an email from Oxford Club, informing the cancellation of my account and the return of the amount paid, $1,500.00 to my credit card.
  I am very grateful for your invaluable help in this claim.

  Kind Regards,

  **** ****

• Initial Complaint

  06/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In February 2022 I paid $99 to join the Oxford Club and another $2000 for a one year subscription to join their Microcap Trader Service and get VIP status. The $99 fee promised a stellar recommendation that would be in the category of one ticker to an early retirement. This info was sent via **** ****, and I was very unhappy to learn that their recommendation involved a complicated process of buying a stock on the ********* ***** ********. This was too far out in left field for me, and so of no value. I was supposed to receive a weekly email update on micro cap stock recommendations, with specific buy and sell recommendations on individual companies, but this never happened. I did start receiving their monthly Communique, but with that I got a huge barrage of "come on" video teasers that at first looked like information I had already paid for (specific what and how to buy info) but it always turned out to be sales pitches for more money. I never received anything resembling a specific buy or sell recommendation on a specific stock. I called their VIP desk and explained my problem, and they walked me through changing some settings on my phone. The number of sales pitches became less intense (down from 4 or 5 a day to maybe once a week) but nothing else changed. More than a year has passed and I am embarrased to say I have been cheated out of my money. I guess they count on that when they seek new victims. I received a solicitation Friday with a teaser for three "best Ive ever seen" small cap stocks asking that I join Microcap Trader for $1675 to get the specifics on these stocks and start a subscription. I called and explained the situation and asked if they would give me three months free and actually send the weekly information and recommendations, but Andrew was completely unhelpful. Wouldn't even give me the 3 free recs. Said that I had never called to complain. So, bottom line is I was cheated and got nothing for my money. Help!

  Business response

  06/23/2023

  Dear ****,
  
  We are very sorry that you did not find our service were a good fit for you. I am happy to hear that we were able to assist you through our member support team to get this resolved! 
  
  Should you have any further questions regarding your membership, please contact our Member Services department at ###-###-####. We are always happy to help. 
  
  Sincerely,
  
  Caitlin *****
  Member Experience Coordinator
  The Oxford Club

• Initial Complaint

  05/21/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  The Oxford Club scraped my email information from a publicly available database, and has been spamming my inbox every day, 7 days a week, since April 24. I never subscribed to any of their garbage, and clicking on the 'unsubscribe' link does not do anything. They continue to spam me with FOMO and financial fear mongering emails, even though I have clicked on 'unsubscribe' multiple times and never signed up for their crap. It is curious that The Oxford Club and ************* both have Baltimore, MD addresses and started spamming me the same day, every day. Maybe these are the same group of snake oil sales people obfuscating so they can sell more garbage with fear mongering?

  Business response

  05/24/2023

  Hello ******,

  
  Thank you for bringing this to our attention. We understand your frustration and apologize for any inconvenience this may have caused. Our team has contact the vendor and your email will be removed from their contact list, please allow 5-7 business days for this request to be processed.

  
  Please do not hesitate to reach out to ###-###-#### if you have any further concerns.

  
  Sincerely,

  Caitlin *****
  Administrative Coordinator
  The Oxford Club

  Customer response

  06/30/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  05/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have listened to hours of sales pitches from Alex and Marc and others they have recommended (Trade Smith and others). I can't help but think that it's all just a money making scheme. I have not been able to see the kind of returns promised by the club. I am a small investor in retirement hoping to build my retirement funds and i have gotten little or no return on my investment in my Osford Club membership. I did contact one of their recommended financial adviisors and they could not recommend the services of the Club. They did not know of anyone who had profited from their membership as promised by their sales pitches. I would have been better off investing the money I spent on my memberships in my retirement account or giving it to charity.

  Customer response

  05/02/2023

  The documents that I've attached represent the basic charges from the club for the subscriptions you see on the pages showing my club profile. As I stated the club has provided basic information of little investment value to me at my level of investment. I do not listen to any of their pitches anymore because they are so good at making their claims of getting rich you tell yourself how can I not sign up for this--it's a sure thing that I can't afford to miss out on! In fact they guarantee! Of course you don't get your money back you just get credit toward some other product that is useless to you!

  Business response

  07/11/2023

  Dear Ronald,
  

  We are very sorry to hear that our services were a stressor for you. After reaching out through our customer service team, I am hopeful that we have provided you with the necessary assistance and tools to ensure a more positive experience with our services. By combining the individual subscriptions into a package, removing the auto-renew feature, and minimizing the number of email's you receive, I hope you will find our services to be a much better fit!

  Please do not hesitate to contact our Member Services department at ###-###-####, should you have any questions in the future!

  
  Sincerely,
  
  Caitlin *****
  Member Experience Coordinator
  The Oxford Club

  Customer response

  07/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***********

• Initial Complaint

  03/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  i have joined club in 2020 and paid $6000 membership fee in three payments during a one year period. however i found out the recommendation they made has been mostly losing positions. as a result i have lost over $250k, . and they have garuteened in each year Alex *****, their chief guy. would have at least one triple digit returns otherwise the membership fee will be returned. however. during two year period none of his recommendation met what they promised. after a many phone discussion with them they finally agreed to return my membership fee of $ 6000. however whenI recieved the money, only $ 2000 was refunded. after that. they avoid talking to me by playing all kind of tactics such as putting me on hold looking for supervior and phone disconnected. or promise to have manager call me within an hour but never call back. etc. I think this is a **** club. and i advise people be very careful with the team. I hope bbb will help me to get my full refund.

  Business response

  04/27/2023

  Dear *****,
  
  We sincerely apologize that you had a poor experience with our customer service team and that our services were not a good fit. 
  
  Looking at your account, you received a $2000.00 refund back on 2/16/2023 for Total Wealth Solutions. On 3/1/2023 you received a refund of $3,951.40 for Oxford Swing Trader and Oxford Microcap Trader. 
  
  If you have any further questions or would like more information on your refunds, please reach out to our Member Services team at ###-###-####.
  
  Sincerely,
  
  Hannah **
  Member Experience Coordinator 
  The Oxford Club

• Initial Complaint

  09/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I joined a stock advisor called Oxford Club 6/15/2022. I paid $2,075.00 and before I got off the internet I got a "hard sell" and paid another $1497.00. I have not made any money off this site. In addition when I opened up one of their emails, I listened to another "hard sell" promising I would make lots of money. This one is called Alpha Money Flow which is affiliated with the Oxford Club and I paid $2,000.00 for this membership. I called last week and was told they don't do refunds. I am 75 years old and I think I was taken advantage of their promises to make money. Instead they scammed me out of $5,572 from my retirement account. I feel foolish for being scammed but I really need my money returned. Can you please intervene on my behalf and help me get my money returned?

  Business response

  11/04/2022

  Business Response /* (1000, 31, 2022/10/13) */ Dear Linda, We are very sorry to hear that our services were not a good fit. On 9/19/2022, we cancelled and refunded Oxford Microcap Trader for $2075.00 and Penny Options Trader for $1497.00. We contacted our friends at Manward Press and they informed us you received a full refund for both Alpha Money Flow and Manward Letter on 9/12/2022. If you have any further questions regarding your Oxford Club Membership, please contact our Member Services department at XXX-XXX-XXXX. Sincerely, Hannah ** Member Experience Coordinator The Oxford Club

• Initial Complaint

  09/09/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I sent the Oxford Clue an email in July through the Oxford Club email requesting canceling the one-year subscription renewal that would occur in early August. On 8/4 I was charged $85 dollars for a one-year subscription. I would like the Oxford Club to honor my cancellation and return my $85.

  Business response

  10/27/2022

  Business Response /* (1000, 5, 2022/09/14) */ Dear *****, We are sorry to hear that you were unhappy with our service. On 9/9/2022 we refunded the full $85.24 back to your credit card. Please allow 5-7 business days for the refund to reflect on your personal statement. If you have any further questions regarding your account, please reach out to our Member Services team at XXX-XXX-XXXX. Sincerely, Hannah G Member Experience Coordinator The Oxford Club

• Initial Complaint

  08/09/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have ordered I believe two subscriptions from the hype that Mr. Alexander ***** was talking repetitive about on a YouTube ad one night. Last week, I ordered two lifetime subscriptions, one for $299 and the other for $107.29. I kept reaching out waiting for like 15 minutes until I believed my time has been wasted. Both have of them are purchased on April 3rd, 2022. Now I want out, but with my money in my account again. They promised refunds within 90 days of purchase. So, expect it to be committed to that promise. Again, I await my refund as soon as possible.

  Business response

  10/27/2022

  Business Response /* (1000, 5, 2022/08/16) */ Dear Mr. Rodriguez, We are sorry to hear that our services were not a good fit for you. On 8/12/2022 we refunded both of your lifetime subscriptions for a total refund of $406.29. Please allow 5-7 business days for the refund to reflect on your personal statement. If you have any further questions regarding your account, please reach out to our Member Services department at XXX-XXX-XXXX. Sincerely, Hannah ** Member Experience Coordinator The Oxford Club

• Initial Complaint

  07/18/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I joined the Momentum Alert trading service of The Oxford Club on 7July 2021-Account No: XXXXXXXXXXXX after absorbing their online video presentation. I paid $1995 subscription fee for the trading service. There was a guarantee of a full refund of the subscription fee if subscribers do not get five 100% returns on recommendations in the first year. The service has been nothing but a money pit in its first year. I started by purchasing the three stocks recommended at joining and I also followed all the buy and sell recommendations since and purchased some older ones on the buy list as well following Momentum Alert updates. After the first seven months-by January 21st 2022- I had not seen any gains above 15% at "sell alerts" recommendations issued by the Oxford Club on any of the recommendations with one exception (around 27% gain), but the gains are dwarfed by the losses. Overall, my losses stood at over 12% (gains-losses) at 21st January 2022. Additionally, I have suffered a further 14% loss on the recommended stocks since January. I stopped buying any further stocks recommended on 17 June 2022 after another sell recommendation was issued on a stock with a loss of 12.2% and after suffering five figure losses overall. I have been in contact with The Oxford Club by telephone and several emails since mid-May 2022 requesting the full refund of my $1995 subscription fee but they have resorted to lies about the recommendations having achieved five 100% returns without offering any proof ! Their claim is an absolute fabrication. I requested details of the five 100% recommendations they claim to have been achieved on 23 June 2022 but my request has been totally ignored. There has not been even one close to it. The firm is engaged in fraudulent activity by misleading and deliberately exaggerated claims deceiving the public to part with their hard-earned cash and by offering a full refund guarantee which they have no intension of honoring.

  Business response

  10/24/2022

  Business Response /* (1000, 5, 2022/07/19) */ Dear Mohsen, We are very sorry to hear that you did not find our Momentum Alert a good fit. Per your request, we have gone ahead and refunded the full $1995 back to your card. Please allow 5-7 business days for the refund to reflect on your personal statement. Should you have any further questions or concerns regarding your account, please reach out to our Member Services team at XXX-XXX-XXXX. We apologize for any inconvenience. Sincerely, Hannah G. Member Experience Coordinator The Oxford Club Consumer Response /* (2000, 7, 2022/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have received a full refund of $1995 from The Oxford Club. Many thanks for your assistance in securing the refund. I had no hope of receiving a cent from The Oxford Club without your intervention.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩