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Business Profile

Publishers Periodicals

The Oxford Club

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Oxford Club's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/01/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have listened to hours of sales pitches from Alex and Marc and others they have recommended (Trade Smith and others). I can't help but think that it's all just a money making scheme. I have not been able to see the kind of returns promised by the club. I am a small investor in retirement hoping to build my retirement funds and i have gotten little or no return on my investment in my Osford Club membership. I did contact one of their recommended financial adviisors and they could not recommend the services of the Club. They did not know of anyone who had profited from their membership as promised by their sales pitches. I would have been better off investing the money I spent on my memberships in my retirement account or giving it to charity.

      Customer Answer

      Date: 05/02/2023

      The documents that I've attached represent the basic charges from the club for the subscriptions you see on the pages showing my club profile. As I stated the club has provided basic information of little investment value to me at my level of investment. I do not listen to any of their pitches anymore because they are so good at making their claims of getting rich you tell yourself how can I not sign up for this--it's a sure thing that I can't afford to miss out on! In fact they guarantee! Of course you don't get your money back you just get credit toward some other product that is useless to you!

      Business Response

      Date: 07/11/2023

      Dear Ronald,

      We are very sorry to hear that our services were a stressor for you. After reaching out through our customer service team, I am hopeful that we have provided you with the necessary assistance and tools to ensure a more positive experience with our services. By combining the individual subscriptions into a package, removing the auto-renew feature, and minimizing the number of email's you receive, I hope you will find our services to be a much better fit!

      Please do not hesitate to contact our Member Services department at ###-###-####, should you have any questions in the future!


      Sincerely,

      Caitlin *****
      Member Experience Coordinator
      The Oxford Club

      Customer Answer

      Date: 07/19/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ***********

    • Initial Complaint

      Date:03/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i have joined club in 2020 and paid $6000 membership fee in three payments during a one year period. however i found out the recommendation they made has been mostly losing positions. as a result i have lost over $250k, . and they have garuteened in each year Alex *****, their chief guy. would have at least one triple digit returns otherwise the membership fee will be returned. however. during two year period none of his recommendation met what they promised. after a many phone discussion with them they finally agreed to return my membership fee of $ 6000. however whenI recieved the money, only $ 2000 was refunded. after that. they avoid talking to me by playing all kind of tactics such as putting me on hold looking for supervior and phone disconnected. or promise to have manager call me within an hour but never call back. etc. I think this is a **** club. and i advise people be very careful with the team. I hope bbb will help me to get my full refund.

      Business Response

      Date: 04/27/2023

      Dear *****,

      We sincerely apologize that you had a poor experience with our customer service team and that our services were not a good fit. 

      Looking at your account, you received a $2000.00 refund back on 2/16/2023 for Total Wealth Solutions. On 3/1/2023 you received a refund of $3,951.40 for Oxford Swing Trader and Oxford Microcap Trader. 

      If you have any further questions or would like more information on your refunds, please reach out to our Member Services team at ###-###-####.

      Sincerely,

      Hannah **
      Member Experience Coordinator 
      The Oxford Club

    • Initial Complaint

      Date:09/13/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined a stock advisor called Oxford Club 6/15/2022. I paid $2,075.00 and before I got off the internet I got a "hard sell" and paid another $1497.00. I have not made any money off this site. In addition when I opened up one of their emails, I listened to another "hard sell" promising I would make lots of money. This one is called Alpha Money Flow which is affiliated with the Oxford Club and I paid $2,000.00 for this membership. I called last week and was told they don't do refunds. I am 75 years old and I think I was taken advantage of their promises to make money. Instead they scammed me out of $5,572 from my retirement account. I feel foolish for being scammed but I really need my money returned. Can you please intervene on my behalf and help me get my money returned?

      Business Response

      Date: 11/04/2022

      Business Response /* (1000, 31, 2022/10/13) */ Dear Linda, We are very sorry to hear that our services were not a good fit. On 9/19/2022, we cancelled and refunded Oxford Microcap Trader for $2075.00 and Penny Options Trader for $1497.00. We contacted our friends at Manward Press and they informed us you received a full refund for both Alpha Money Flow and Manward Letter on 9/12/2022. If you have any further questions regarding your Oxford Club Membership, please contact our Member Services department at XXX-XXX-XXXX. Sincerely, Hannah ** Member Experience Coordinator The Oxford Club

    • Initial Complaint

      Date:09/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent the Oxford Clue an email in July through the Oxford Club email requesting canceling the one-year subscription renewal that would occur in early August. On 8/4 I was charged $85 dollars for a one-year subscription. I would like the Oxford Club to honor my cancellation and return my $85.

      Business Response

      Date: 10/27/2022

      Business Response /* (1000, 5, 2022/09/14) */ Dear *****, We are sorry to hear that you were unhappy with our service. On 9/9/2022 we refunded the full $85.24 back to your credit card. Please allow 5-7 business days for the refund to reflect on your personal statement. If you have any further questions regarding your account, please reach out to our Member Services team at XXX-XXX-XXXX. Sincerely, Hannah G Member Experience Coordinator The Oxford Club

    • Initial Complaint

      Date:08/09/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have ordered I believe two subscriptions from the hype that Mr. Alexander ***** was talking repetitive about on a YouTube ad one night. Last week, I ordered two lifetime subscriptions, one for $299 and the other for $107.29. I kept reaching out waiting for like 15 minutes until I believed my time has been wasted. Both have of them are purchased on April 3rd, 2022. Now I want out, but with my money in my account again. They promised refunds within 90 days of purchase. So, expect it to be committed to that promise. Again, I await my refund as soon as possible.

      Business Response

      Date: 10/27/2022

      Business Response /* (1000, 5, 2022/08/16) */ Dear Mr. Rodriguez, We are sorry to hear that our services were not a good fit for you. On 8/12/2022 we refunded both of your lifetime subscriptions for a total refund of $406.29. Please allow 5-7 business days for the refund to reflect on your personal statement. If you have any further questions regarding your account, please reach out to our Member Services department at XXX-XXX-XXXX. Sincerely, Hannah ** Member Experience Coordinator The Oxford Club

    • Initial Complaint

      Date:07/18/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined the Momentum Alert trading service of The Oxford Club on 7July 2021-Account No: XXXXXXXXXXXX after absorbing their online video presentation. I paid $1995 subscription fee for the trading service. There was a guarantee of a full refund of the subscription fee if subscribers do not get five 100% returns on recommendations in the first year. The service has been nothing but a money pit in its first year. I started by purchasing the three stocks recommended at joining and I also followed all the buy and sell recommendations since and purchased some older ones on the buy list as well following Momentum Alert updates. After the first seven months-by January 21st 2022- I had not seen any gains above 15% at "sell alerts" recommendations issued by the Oxford Club on any of the recommendations with one exception (around 27% gain), but the gains are dwarfed by the losses. Overall, my losses stood at over 12% (gains-losses) at 21st January 2022. Additionally, I have suffered a further 14% loss on the recommended stocks since January. I stopped buying any further stocks recommended on 17 June 2022 after another sell recommendation was issued on a stock with a loss of 12.2% and after suffering five figure losses overall. I have been in contact with The Oxford Club by telephone and several emails since mid-May 2022 requesting the full refund of my $1995 subscription fee but they have resorted to lies about the recommendations having achieved five 100% returns without offering any proof ! Their claim is an absolute fabrication. I requested details of the five 100% recommendations they claim to have been achieved on 23 June 2022 but my request has been totally ignored. There has not been even one close to it. The firm is engaged in fraudulent activity by misleading and deliberately exaggerated claims deceiving the public to part with their hard-earned cash and by offering a full refund guarantee which they have no intension of honoring.

      Business Response

      Date: 10/24/2022

      Business Response /* (1000, 5, 2022/07/19) */ Dear Mohsen, We are very sorry to hear that you did not find our Momentum Alert a good fit. Per your request, we have gone ahead and refunded the full $1995 back to your card. Please allow 5-7 business days for the refund to reflect on your personal statement. Should you have any further questions or concerns regarding your account, please reach out to our Member Services team at XXX-XXX-XXXX. We apologize for any inconvenience. Sincerely, Hannah G. Member Experience Coordinator The Oxford Club Consumer Response /* (2000, 7, 2022/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have received a full refund of $1995 from The Oxford Club. Many thanks for your assistance in securing the refund. I had no hope of receiving a cent from The Oxford Club without your intervention.

    • Initial Complaint

      Date:07/17/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received four charges to my debit card and I do not recognize any of them as they are fraudulent and all to the same name (Kabisa Oxford Company, LLC). The first was $1.95 and immediately a second of $89.95. Then a few days later, two more for $89.98 each. I reported them to my bank but they would not stop them which allowed the last two. This first occurred on June 25, 2022 and since then, all I get from my bank is that they are investigating them. 22 days later I still do not have my money or an answer as to where my money is. Help!!

    • Initial Complaint

      Date:05/23/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $6,900 to The Oxford Club for a lifetime membership to be a founding member of "The Oxford Council", which is a special subset of the "Chairman's Circle" membership. "The Oxford Council" was advertised to include "NO SUBSCRIPTION FEES. NO RENEWAL FEES. NO FEES EVER". After about a year (1/2022), I received a bill for an annual "Maintenance Fee", which I refused to pay because I bought a membership that requires "NO FEES EVER". After several emails back and forth with The Oxford Club in which I explained that I am supposed to have unlimited access to this membership forever without ever paying any additional fees, they simply ignored my argument and claimed that I still owed this "Maintenance Fee." Eventually, they downgraded me to "Premier Member" status (around 5/15/2022), essentially eliminating my access to almost all of their services. In several of my emails to them, I included a pdf of the advertisement they used to lure me in as a customer (which clearly showed that I do not have to pay any additional fees), but they don't care that they are not upholding their part of the deal. They advertised a complete lie and are ignoring the fact that they will not stand by their own printed words. I requested a refund due to their fraudulent advertising and inability to follow through on the service they sold to me, but I have heard nothing back from them. They have essentially stolen the $6,900 membership fee from me. I want them to reimburse me because they falsely advertised what they sold to me; and they have now essentially taken away my access to the membership and any value that I could have possibly received from their service (assuming there is any value to the service to start with - so far, I have only experienced significant losses from their recommendations).

      Business Response

      Date: 06/27/2022

      Business Response /* (1000, 11, 2022/06/27) */ Dear Mr. *****, We are very sorry to hear that you had trouble receiving your refund of this accidental charge from us and we sincerely apologize once again for any inconvenience. Our records do show that on May 27 this matter was resolved with our Customer Service Department, and that you were refunded and restored to full account access. We are so pleased that we were able to rectify this to your satisfaction and that you chose to keep your Membership with us. We value your feedback and we are always available to you. Should you have any further questions regarding your account, please contact our Member Services department at XXX-XXX-XXXX. Sincerely, ******** ** Brand Manager The Oxford Club Consumer Response /* (3000, 18, 2022/07/20) */ I would like to note that The Oxford Club's response is inaccurate. They agreed to allow me unlimited access to their services forever and that I would not have to pay any fees whatsoever in the future. However, their response indicated that I was "refunded." I was not offered any sort of refund and certainly never received one. Business Response /* (4000, 20, 2022/07/21) */ Dear Mr. Hadix, We apologize for the inaccurate response. You are correct, you will never be billed for any maintenance fees and your Chairman's Circle membership has been fully restored. If you have any further questions regarding your account, please feel free to reach out to our Member Services department at XXX-XXX-XXXX. We apologize again for the confusion. Sincerely, Hannah ** Member Experience Coordinator The Oxford Club

    • Initial Complaint

      Date:05/16/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      date of charge may 1 2022 ... transaction not initiated or approved by cardholder for an additional one year subscription cannot get the "sales person who is responsible for making this charge and evidently the only one who can remove this charge from my card"

      Business Response

      Date: 07/11/2022

      Business Response /* (1000, 8, 2022/06/03) */ Dear Diane, We are very sorry to hear that you experienced a billing error regarding your subscription, and we sincerely apologize for any inconvenience. On 5/16/2022 we adjusted your order to refund the secondary payment of $600, however our system adjusted for sales tax refunding $475.50. On 5/18/2022 we added a second refund rounding out at $124.55. Both refunds were issued back to your Amex card ending XXXXXXXXXXX1008. At that time we both called and emailed you to let you know about your refund, but were unable to reach you. Our goal is to provide you with excellent customer service. If you should have any further questions or concerns, please feel free to visit our website at www.oxfordclub.com. Sincerely, Krystina ****** Brand Manager The Oxford Club

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