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ComplaintsforThe Oxford Club
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Complaint Details
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Initial Complaint
10/04/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On March 15, 2021, I enrolled in the "Insider Alert"/The Oxford Club premiere product, for 2 yrs. for the price of 2,105.35. Claims were made that their system was highly effective and provided a high percentage of "guaranteed" winning trades. That "Alex promises that he'll deliver you the chance to see 20 triple-digit gains over the next two years." After enrolling, I realize that my hopes of complimenting my trading patterns and getting insights from what I believed to be respected investors was not going to happen! I immediately called customer service and asked for a refund. After months of trying the Insider Alert, I have seem no return or help to achieve there claims, just more request for more money!! I would like my entire $2,105.35, enrollment money refunded. I feel strongly that the presentations made by this company were clearly manipulative, exaggerated, and border on fraudulent!Business response
01/24/2022
Business Response /* (1000, 5, 2021/10/14) */ Dear ********, We apologize for any confusion or inconvenience you may have experienced with our Insider Alert service. Per your request, we have issued you a full refund of $2,105.35 back to your card. Please allow 5-7 business days for the refund to reflect on your personal statement. Should you have any further questions or concerns regarding your account, please contact our Member Services department at XXX-XXX-XXXX. Sincerely, Hannah G. Member Experience Coordinator The Oxford Club Consumer Response /* (2000, 7, 2021/10/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Customer Complaints Summary
22 total complaints in the last 3 years.
2 complaints closed in the last 12 months.