Business ProfileforMercedes-Benz of Catonsville

my experience with the service at the Mercedes in Catonsville was bad. I was in a car accident where I was severely hit on my driver side after recently purchasing my car. I sent my car to a shop called jones junction collision in bel air MD about 09/28/23 they did awesome on the body work but they had to send my vehicle to Mercedes Catonsville in order for the internal work to be done. vehicle is operated through a computer and sensors. One of the main things Mercedes was supposed to internally fix was something that alerted an active break assist being off and not operating effectively. When I picked my vehicle up from Mercedes the same exact issue that Jones junction sent my car there for still exist. I connected with Jones they said take it back to Mercedes and they would handle the rest considering my insurance claim was with them. When I went back to Mercedes I had to schedule an appointment to come back on a Tuesday at 1pm I was told by ****** a loner vehicle would be ready for me. I arrived 15 mins early that Tuesday ****** was completely lost and had no recollection of my appointment. He then questioned payment for my vehicle being seen and told me to go back to jones first in bel air Md to allow them to look first. It made no sense to me but again being a female not too familiar with this world I drove to jones and they said the same thing that no one should have turned me around and Mercedes is responsible for completing the job considering what they sent my car there for was not fixed. When the service provider from jones called ******, ****** told him that he told me to bring the car in the morning and a loner would be available not to go back to jones. That was a lie. I called there to see if I could bring my car back this same day since it was still morning a lady answers the phone and said I needed a week out to schedule for a loner. At this point I’m becoming frustrated with the miscommunication and driving back and forth across towns. I ask for ****** he confirms for me to come in the morning a loner would be available and he would re visit the issue with the car. I dropped my car off on 11/16/23 I got a text message 11/26 stating someone called me for the past 6 days to pick my car up and if I don’t bring the loner back before 7pm fees will apply. This was disappointing considering I had talked to absolutely no one or received any voicemails or text messages prior in regards of picking up my vehicle and bringing the loner back. I further explained it was 330pm at the time I’m in the middle of getting off of work and picking up my kids I could come as early as 8am the next morning. They agreed. When I arrived it was said that everything internally was completed and the active break assist was fine and didn’t need additional work. In fact ****** stated he test drove the vehicle and no lights came up. When it was time to check out ****** says to the cashier she’s all good she paid for everything just needs her car pulled around then he corrected himself stating “well she didn’t pay Jones did” which was extremely weird to highlight considering I pay over $500 a month in car insurance and that is the very reason the insurance company is paying for the damages from an accident that wasn’t my fault. So I’m at an inconvenience on so many levels here. When I got back in my car excited that I had finally gotten her back air still needed to be put into my tire which I thought would have been a courtesy but that’s ok. My car was frosty cold inside and frosted outside it should have been warmed before giving it back to me. My carpet on the passenger side which was damaged by the accident was still damaged not cleaned replaced suggested to be cleaned or anything which should have been a courtesy as well. The main thing that was not corrected was that The Active Break Assist was STILL inactive. At this point I’m flabbergasted. So an additional almost $2900 was spent and job not done. Bad customer care.