Business Profile
Hotels
Marriott International, Inc.This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Hotels.
Reviews
This profile includes reviews for Marriott International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.11/5 stars
Average of 345 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMatt P
Date: 11/13/2024
1 starMatt P
Date: 11/13/2024
Hate to give it 1-star but I have to. The staff, location, and dining were excellent. ****** was solid too. But there is an absurd issue w/the hot water that the hotel knows about, and chooses not to address, that makes this a place to avoid. In short, they say that it's the city's fault, but it really doesn't matter who is at fault...at multiple hours during the night, there is no COLD water. Period. Who ever heard of such a thing? On 2 occasions during my 4-night stay, there were prolonged periods during the morning where the cold water just doesn't work at all. I'm not kidding. The only water that comes out of the sink, shower and toilet, is SCALDING hot. It was so hot that I couldn't take a shower or brush my teeth. The front of house staff told me when I complained that they're sorry, but there's an issue w/the city's water system that causes the hotel not to be able to address, and moreover even if they could, they (the hotel) have made a decision not to have engineering staff onsite overnight. This is unacceptable. Avoid this place at all costs.Marriott International, Inc.
Date: 11/15/2024
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extend our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.Review fromAlexis A
Date: 11/06/2024
1 starAlexis A
Date: 11/06/2024
I am writing to formally launch a discrimination and racist complaint towards your Marriott Property located ************************************************************* ******************************************. I encountered a hostile security and receptionist. I felt the staff discriminated against me due to my sexual orientation as its clear this hotel is not gay friendly. Their attitude and hostile disposition made me feel uncomfortable. When I attempted to make a complaint with the manager, his lack of professionalism was astounding. He defended his staff behavior and was talking over me. I am requested an immediate refund for both rooms which I had booked under my name. I suggest you train your staff in sensitivity training and remove all personnel who doesn't understand the concept of customer service. As a Titanium ********************** Bonvoy member I am beyond disguested and will be cancelling my Marriott Account and going with ******. Again, I expect an immediate refund of all charges on both reservations.Marriott International, Inc.
Date: 11/07/2024
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. We believe each person deserves to be recognized for who they are and respected for both our common humanity and the distinct qualities that make us unique. It is from those unique qualities that we draw strength as a company and as a society. Be assured, we will use your feedback as a training opportunity to improve. Our goal is providing our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromLarry C
Date: 11/04/2024
1 starLarry C
Date: 11/04/2024
The worst they charged me $1000 to my credit card without notifying me and then lied when I filed a dispute and claimed they had a conversation with me about it. I will never use another Marriott facility never ever !!!!!!Marriott International, Inc.
Date: 11/06/2024
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extend our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.Review fromRob W
Date: 10/29/2024
1 starRob W
Date: 10/29/2024
I called in the make a reservation with the The ************* and suite in ******* BC. The price was $189.00 + tax. They told me as they were processing my CC for over $266.00. I asked why the price was so much more than was agreed to, she said " you know the usual hotel fees". | said "No, and cancel the reservation". "This is not what was agreed to". Before I knew it, she had procced my CC for over $266.00, and then proceeded to charge me $18 to cancel the reservation. This is the most dishonest business practice I have ever dealt with. Shame on them !!!Marriott International, Inc.
Date: 10/30/2024
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extend our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.Review fromNC K
Date: 10/28/2024
1 starNC K
Date: 10/28/2024
I was unfortunate enough to have been given a Marriott gift card some years back. I recently found it while cleaning out some drawers and tried to use it. It turned out that Marriott has changed their gift card issuer and can no longer verify the amount on the card or issue me a new one that works despite the promise printed on the card: "Upon request Marriott will replace card with a new card having an equivalent remaining value anytime after the posted renewal date""Customer Care" hotline agents refused to help me AND did NOT call/email me back as promised.I had to email a Vice President in the Marriott organization to get a half-hearted resolution from the company. I suggest to everyone reading this review to spend your vacation money with another hotel group that will keep their promises and will handle your complaints professionally.Marriott International, Inc.
Date: 10/30/2024
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is providing our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromAmy L
Date: 10/25/2024
1 starWe were stay in this hotel on 10/11/2024, next day we left earbuds in the room and called the hotel, the hotel said will be mail to our home address. We waiting for a week, and the hotel told us they lost our earbuds which cost $200. So, I think they didn't lost them, they stealing customer's stuff.Review fromWilliam G
Date: 10/23/2024
1 starWilliam G
Date: 10/23/2024
Stayed at the Marriott Hotel in Atlanta on Peachtree for a conference. Ordered room service via their QR code in the room and received confirmation of the order. Order was placed at 8:06am. Waited till about 9am to call the front desk to get an update on my order. Front Desk indicated that orders are not going through to kitchen. It would be better suited and provide the right expectation to customer to either turn off in room dining or provide some type of message in the system telling this to customers. At this point it would have been more time saving for me to walk down the street to grab breakfast then continue to wait. Front desk did resolve the issue but again customers shouldnt have to wait that long nor have their order lost in a black hole. Someone should be able to see orders created somewhere in the system and if needed manually call the kitchen to complete in room orders.Marriott International, Inc.
Date: 10/30/2024
Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is providing our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.Review fromC J W
Date: 10/15/2024
1 starC J W
Date: 10/15/2024
Run from this hell-hole as if your life depends on it because your wallet and bank account will surely pay the price. First off, when we drove up to the entrance we noticed some sort of trailers off to one side so it looked like a trailer park! Hint: That should've been enough to keep running {we were trying to get to safe harbor from ******} but we were tired and hungry. After we got checked in which seemed to take longer than usual, the desk clerk was good an clumsy and a bit confused. We got key cards, one worked and one did not...we never got a replacement after calling down twice. The kitchen was not open every day so you have to go out or order food and we didn't know the area well. Other guests gave some helpful tips, but after a few days we decided to leave because the toilets don't fully flush which is a definite health hazard and the service was substandard. We checked into another motel and when I checked my account the next day we had been billed by Courtyard ************************* for three weeks when we only stayed 6 days. When I called {they hung up twich on my wife} the clerk said accounting would have to fix it because they can't make corrections at the desk. I asked for the manager as was told he or she was out for the day, and this went on for two days, so I called Mastercard. One of the other guests who came there with us checked their statement and it was the same - they had one amount on the statement and then scammed our accounts for huge sums of money. We felt grossly taken advantage and I have called the corporate headquarters to report the same. The CEO's of Marriott ought to be horrified to know this sort of nightmare is going on at any Marriott facility.Marriott International, Inc.
Date: 10/16/2024
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extend our sincerest apologies. If we can be of further assistance, please refer to Marriott Bonvoy Customer Service and Online Help. It would be our honor to welcome you back in the future.Review fromKr r
Date: 10/09/2024
1 starKr r
Date: 10/09/2024
Tried to login to my account but was locked out. called customer service but they would not help unless I sent my I.D. When I asked the customer service *** to please send me the link where to send it she refused, and said I needed to put it in the notes of my phone if I didnt have a pen. When I asked for a supervisor she said she is a supervisor, and refused to give me anyone above her. I requested she cancel my account and she said ok.I then called back and spoke to another customer service *** who was wonderful but said my account is under audit. So I then asked for her supervisor to see if they could straighten it out, which he did, but he said the audit is still there and can take 24 hours to clear. This wonderful supervisor helped me to login, which was all I wanted in the first place!So I can now book my reservations which is what Marriott should ******* in closing you had one employee who nicely, was not willing to help me, and two employees who were also nice and willing to help, and actually did.Marriott International, Inc.
Date: 10/10/2024
Marriott International, Inc. appreciates you taking the time to provide your feedback regarding your experience and extend our sincerest apologies. If we can be of further assistance, please refer to Marriott *********************** and Online Help. It would be our honor to welcome you back in the future.Review fromCory F
Date: 09/27/2024
1 starCory F
Date: 09/27/2024
Zero stars. We recently booked a stay at ********************************. We experienced discrimination at this hotel due to the fact that my wife is vision impaired and has a service animal/guide dog. Upon checking in, we were told by the front desk clerk that our room, which ) was not ready. The clerk took down my information, told me we would be called when the room was ready, and offered to store our belongings. The clerk then realized my wife had her service animal with her and told me that we could not be in the room we reserved because they had a "Pets only" policy since other guests might have an allergy. I attempted to explain to the clerk that this was a violation of the ******* and we should not be faced with having to stay in a specific floor because people may have allergies to dogs. I asked to speak with the manager, **** **** **, who was very unsympathetic, ignorant to the law, and did not care to accommodate us. He was insistent that people with allergies to dogs were more important than not discriminating against my wife for having a disability and a guide dog. Mr. ** would not reconsider his decision and indicated that he did not feel he was being discriminatory. We were given a room on the "pet only" floor and told we could file a complaint with Marriott directly.We have brought this to Marriott's attention and they passed it back to the property to resolve. We received a response from ******** ******, ************ Manager, indicating they have this pet policy in affect and did not discriminate. Service animals/guide dogs are not considered to be pets, and are not supposed to be turned away or segregated.Marriott corporate is standing behind the actions of the property and says any resolution needs to be with them because it is a franchise location. This is still an unresolved situation. We have filed complaints with the **************** ********************* and the ********************************.Marriott International, Inc.
Date: 09/28/2024
2. Marriott International, Inc. appreciates you taking the time to share your comments. Please accept our sincerest apologies for the service described as it is not consistent with Marriotts corporate philosophy. Be assured, we will use your feedback as a training opportunity to improve. Our goal is providing our guests with a positive experience. We encourage our customers to contact ********************** Customer Support or utilize our valuable resources for additional assistance. Please refer to our website *************************************************************** for contact information. We look forward to welcoming you back in the future.
Marriott International, Inc. is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.