ComplaintsforHealthy Directions, LLC

• Initial Complaint

  11/08/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been receiving emails from this company for the past three months. Each email is answered with a request to unsubscribe from all emails. This company ignores these request. I have recently replied to the email with a request to unsubscribe me from all emails. I did get an answer on one of my replies, that they would unsubscribe me. THEY HAVE NOT, that was over one month ago and I am still getting emails on a daily basis.

  Business response

  12/01/2022

  Dear *********************,  
  
  We are sorry for the frustration you have experienced in attempting to unsubscribe your email address.
  
  We did receive your requests to be unsubscribed from our email list and each request was submitted from removal on 11/8/22 and 11/22/22. We do apologize that you have continued receiving emails, however, you should no longer receive any emails from Healthy Directions in the future.
  
  We do apologize for any inconvenience this may have caused you. Your complete satisfaction is very important to us so please do not hesitate to reach out to us with any additional questions and / or concerns at **************.
  
  Regards,
  Customer Service Escalations Supervisor

  Customer response

  12/03/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  10/19/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Automatic refill,postponed,they sent it without my permission and charged me almost double ,but told me before auto refill price is cheaper tog I am on auto refill which is not true it's half price actually.Called them and asked but they can not do anything it's already shipped and charged so I am returning product and done with them !

  Business response

  11/04/2022

  Dear ***************************,
  
  We are sorry for the frustration you have experienced.
  
  After reviewing your account, we see that you placed an online order for Daily Advantage on our Refill and Save program using the promo codes of **** and *******, which was a one-time savings code. Since the order was placed on our Refill and Save program, on 5/26/22 the second order for your Refill and Save program was shipped and on 10/13/22, the third Refill and Save program was shipped out. Per the conversation on 10/27/22, the discounts would be able to be applied to your Refill and Save program when and if you decide to continue with the product.  A refund in the amount of $204.53 has been processed and you should see that reflected on your end within 7-10 business days. To confirm, your Refill and Save program for Daily Advantage has been cancelled and no other shipments will go out.
  
  We do apologize for any inconvenience this may have caused you. Your complete satisfaction is very important to us so please do not hesitate to reach out to us with any additional questions and / or concerns at **************.
  
  Customer Service Escalations Supervisor

• Initial Complaint

  10/15/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  10/10/22 order placed 10/11//22 got an extremely shady shipping confirmation all they did was type up a label and nothing else.I contacted them twice - to no avail and now see an inordinate amount of complaints on the BBB website regarding this unscrupulous company, I feel sick.

  Business response

  11/09/2022

  Dear *************************,
  
  We are sorry for the frustration you have experienced!
  
  After reviewing your account, we see that you placed an online order for ********* Probiotic Advantage Oral Sinus. This order was shipped on 10/11/22 and shows it was delivered on 10/25/22. We did try and contact you to explain this on 10/25/22, 10/27/22,11/3/22 and 11/7/22 and to also let you know that a refund was process in the amount of $43.97 on 10/25/22. You should see those funds reflected on your side within 5-7 business days.
  
  We do apologize for any inconvenience this may have caused you. Your complete satisfaction is very important to us so please do not hesitate to reach out to us with any additional questions and / or concerns at **************.
  
  Customer Service Escalations Supervisor

  Customer response

  11/11/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  10/10/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed my trial order on 09/12/2022. I placed the order after viewing an ad on ********* When you place your order on ********* there is no indication that you are signing up for a recurring subscription. If I had known this information beforehand, I would have backed out of the purchase. I received the order two weeks later. Vitamins and minerals should not be in transit for a long period due to the tree digit heat waves across this country. A few days after receiving my trial offer, my credit card showed a pending charge from healthy directions. The charge was for a full order. My complaint with this company is that they refuse to send a prepaid returning label. They tell you that you will have to wait on the package, then send it back at your expense. Also, on the 10th of October, I contacted healthy direction to relay to them that I still have not received the package. The rep that took my complaint was rude, arrogant and showed no compassion. I could tell that he was referencing what he was stating via a script. I waited silently until he finished his rant, because I could not get a word in. I probably would have given this company another chance, but, due to the arrogance of this rude representative, I do not want anything else to due with this company. A statement in reference to their auto shipment should have been visible within the trial order!

  Business response

  10/18/2022

  Dear ****,
  
  We are sorry for the frustration you have experienced.
  
  After reviewing your account, we see that you placed an online trial offer order for ********* *********+. Per the terms and conditions of placing that trial order, it does enroll the item in our Refill and Save program to be shipped out every month. We have cancelled your Refill and Save program for ********* *********+ which will prevent further charges or orders shipping out. As discussed in our conversation on 10/13/22 a refund of $54.98 has been processed.
  
  We do apologize for any inconvenience this may have caused you. Your complete satisfaction is very important to us so please do not hesitate to reach out to us with any additional questions and / or concerns at **************.
  
  Customer Service Escalations Supervisor

• Initial Complaint

  10/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  A month ago I opted to get a sample of a diabetic herbal supplement. Unfortunately, the product doesn't work. If it really works all pharmaceutical companies will stop producing high-priced drugs. Now they started billing my Credit card in the amount of $ 59.94. I feel it is unethical from a business point of view to bill my credit card without my approval. I want the company to send me the money they billed with a letter of apology. I never expected that the company would want my credit card number to start billing. A miserable company

  Business response

  10/18/2022

  Dear *******,
  
  We are sorry for the frustration you have experienced.
  
  After reviewing your account, we see that you placed an online trial offer order for ********* *********+. Per the terms and conditions of placing that trial order, it does enroll the item in our Refill and Save program to be shipped out every month. We have cancelled your Refill and Save program for ********* *********+ which will prevent further charges or orders shipping out. As discussed in our conversation on 10/13/22 a refund check in the amount of $59.98 was sent out to the address we have on file.
  
  We do apologize for any inconvenience this may have caused you. Your complete satisfaction is very important to us so please do not hesitate to reach out to us with any additional questions and / or concerns at **************.
  
  Customer Service Escalations Supervisor

  Customer response

  10/20/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  09/06/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Just placed an order with Healthy Directions for 6 bottles of MK-7. The website automatically added another product, which I unfortunately saw just as I pressed the submit order button. I immediately called the company to have them remove the unwanted product from the order & refund the charge. I was told it couldn’t be done as it was ordered online. It was literally just a few minutes before, only because I was on hold for about 20 minutes. I told the rep this was fraudulent practice that their website added the product. She hung up on me without responding.

  Business response

  09/22/2022

  Dear *************************,
  
  We are sorry for the frustration you have experienced while placing your order.
  
  When you place an order, the order information goes directly to our warehouse so that it can be picked, packed, and shipped as quickly as possible, to ensure that our customers get their order in a timely matter.  We do apologize for any inconvenience this may have caused you and have refunded your order in the amount of $89.59 to the original form of payment.
  
  Your complete satisfaction is very important to us so please do not hesitate to reach out to us with any additional questions and / or concerns at **************.
  
  Customer Service Escalations Supervisor

• Initial Complaint

  08/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The company simply charged $71 dollars from my bank account unauthorized!

  Business response

  02/22/2023

  Dear *************************,
  
  After reviewing your account,we are showing that you had signed up for the Trial offer for the **************** on 7/18/22. As part of the Terms and Conditions, it was explained that a new 30-day supply would be shipped at the end of the 18-day trial period unless the Refill and Save membership was cancelled.
  
  We show that you contacted us on 8/3/22 to cancel the Refill and Save auto shipment program. There was a pending order that we were able to cancel before it shipped, and this order was not physically charged due to the cancellation.  
  
  We do apologize for any inconvenience this may have caused you. Your complete satisfaction is very important to us so please do not hesitate us with any additional questions and / or concerns ************.
  
  Regards,
  Customer Service Escalations Supervisor

• Initial Complaint

  07/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I tried the trai sizzle product ********* Gluco Gold +. First of all, I got sick from the sample. Second, this company charged my credit card $59 and change, ( unauthorized). I returned the package to them return to sender, can’t seem to get a refund put back on my card. I am probably going to file a lawsuit over this issue. Very unprofessional organization. They just keep telling me they haven’t gotten the junk back. I wouldn’t recommend them to a dog fight.

  Business response

  08/19/2022

  Dear *********************,
  
  We are sorry for the frustration you have experienced.
  
  On 7/30/22 your order was placed via our website for a 14-day trial size of ********* GlucoGold+ 42ct; per our terms and conditions for the trial size does enroll you in our Refill and Save program and that is why the Refill and Save program was shipped on 7/13/22.
  
  On 8/4/22 we did receive the Refill and Save program order back as a physical return and a refund in the amount of $54.98. We did reach out and left voice messages on 8/16/22 and 8/17/22. We were able to speak with you on 8/18/22 and explained that the return was received, and the refund has been issued.  
  
  We do apologize for any inconvenience this may have caused you. Your complete satisfaction is very important to us so please do not hesitate to reach out to us with any additional questions and / or concerns at **************.
  
  Regards,
  Customer Service  Escalations Supervisor

• Initial Complaint

  07/11/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On October 14, 2021 I ordered supplements from Healthy Directions, LLC, PO Box ***, Montoursville, PA ***** to be sent to my son ****** ***********, **** ******* ****, Charlottesville, Virginia *****. Today, July 11th, 2022, I called the company and cancelled the monthly order. In letting my son know I cancelled the monthly order, I found out that he has never received any of the monthly orders. When I called Customer Service back about this, the Customer Service representative said she could not find an account in my name or any order going to my son in his name and address, nor my credit card being charged. The customer service representative told me she could not help me at all. I am attaching a copy of the monthly charges between October 14, 2021 and July 8, 2022 as well as the ***** receipts for October 14, 2021 and July 8, 2022. If you need copies of all of the receipts I can send those but they are the same for every month between November, 2021 and July 8, 2021 I am requesting full refund of the charges to my **** card ending in **** made on October 14, 2021 for $92.61, and from November 12, 2021 through July 8th of $70.53 every month. The total refund should be $727.38 for merchandise not received.

  Business response

  08/04/2022

  Dear ***************************,
  
  After reviewing your mothers account and per our phone conversation on 8/3/22, it was confirmed that the 10 orders were not received. There are 10 orders total, refund would be $727.38. Upon further investigation, 1 of the 5 orders was disputed and became a chargeback. We did try and contact you and left a voice message to call us back so that we could explain this on7/26/22. We do apologize for any inconvenience this may have caused you. Your complete satisfaction is very important to us so please do not hesitate us with any additional questions and / or concerns ************ Regards Customer Service Escalations Supervisor.

  Customer response

  08/07/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  06/09/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The date of transaction and purchase was on 5/4/22. The purchase amount was $31.19 plus tax. It was purchased in a bundle with many other products, receiving them once every 3 months. Realizing I purchased a duplicate of bottles of ************* I called the company on 5/06/22 to send it back for a refund. At that time, I was informed that I had ANOTHER automatic order coming, an order containing 2 products in the order totaling $69.59, (from a TV ad), and I could put that bottle in with that order and send them all back together. That is what I did. When I received the 2nd order, opened it up, put the ************ bottle in there with the other products, taped it all back up, took it to the post office, and mailed it. I did receive credit for $64.41, (less shipping), but not for the addition bottle and notice, they charged me for return postage. When I called to complain on 6/07/22, they refunded me $5.18 total, but that is all, cheating me 31.19 plus tax. My account # is ******** and the order # that this product was on is: ********-*******. There is NO reason for me to be deceitful! All I want is what is due me and I feel this company is being very unfair and unreasonable. If I hadn't been told what to do in the first place, I wouldn't have done so in that way. Surely, they have a phone record of this. I DO expect a refund from this company, or they will not receive any recommendations from me. Sincerely,*********************

  Business response

  06/22/2022

  Dear *********************,
  

  After reviewing your account, our records show that an order was placed on 4/20/22 for our trial offer for ***** * **** **** which is a 14-day supply for the cost of shipping which was $5.18. This order included the 14-day supply of **************** as well as Heart Healthy Multivitamin at no cost. When you sign up for this trial offer, it does enroll you in our Refill and Save program for that product. On 5/8/22 the Refill and Save order for **************** for $69.59. We received the physical return on 6/1/22 and the return for this order that did include the extra bottle that was sent. This was all on account number ********.

  On account number ******** was where the order was placed for order number ******** for ************ Ultra- quantity of 3, Heart Healthy Multivitamin for Women-quantity of 3, and ************ *********** and Turmeric-quantity of 3 for a total of $264.43. This order was placed on 5/4/22. Once the error of not refunding for the extra bottle was identified, we issued a refund for all 3 bottles of ************ *********** and Turmeric-quantity on 6/14/22 in the amount of $93.54. We did make multiple attempts to contact you to go over this matter, however, we did not hear back from you.
  

  Your complete satisfaction is incredibly important to us, so please, if you have any questions or concerns regarding this please don't hesitate to call concerns ************.
  

  Regards Customer Service Escalations Supervisor

  Customer response

  07/03/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩