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Customer ReviewsforRegency Furniture
43 Customer Reviews
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Review from saundra r
1 star07/02/2024
i purchased a 3 piece newport all leather chair, loveseat, couch all in camel color on may 25, 2024. i received my furniture on june 5, 2024, on the very first day i had to call the store and tell them that the top cushion was very wrinkled, and the color was not the same as i choose on the floor, i was promise that it would be taken care of immediately, its now july 2nd and im still waiting. on june 7th i noticed that after sitting in the chair and loveseat, **** prints were left., the more you sit the more **** prints, i called and went to the store with cushions in hand, I have been given such a run around its sad. I have called and gone to this store 8 times or more. so much has happen since this started it would take me a week to tell you all the people i have talked with regarding this matter. My only advice is NOT to EVER buy anything from this store *************************************. And PLEASE read the first and back copy of your invoice.Review from Kashaun L
1 star06/21/2024
If I could give them zero stars, I would... I placed an order with Regency on Wednesday, April 17, 2024. At the time of purchase, I was assured that the delivery would take place within six to eight weeks. However, this deadline has passed, and I have yet to receive my order. Despite multiple attempts to contact Regency Furnitures customer service department and the ********* location, I have not received any satisfactory updates or resolutions. Each time I reach out, I was either given vague responses or completely ignored. This lack of communication and transparency is unacceptable and has caused significant inconvenience and frustration. After my most recent call that I, the customer had to place, I was told that my delivery was pushed an additional 5 weeks. They were unapologetic and acted as if this wasn't a major issue. My experience has been nothing short of hellish. I would not recommend Regence Furniture to my worst enemy.Review from Neel S
1 star05/02/2024
My experience with Regency Furniture was frustrating and disheartening. From the outset, the sales representatives were not only unprofessional but also displayed overt instances of discriminatory behavior. This left me feeling unwelcome and uncomfortable.The delivery process was equally troubling. My furniture arrived significantly later than the promised date, causing unnecessary stress and inconvenience. Furthermore, the information provided to me before the sale was misleading and incorrect, which contributed to an overall negative purchasing experience.When I tried to address these concerns with Regency Furniture's customer service team, I was met with resistance. Instead of listening to my issues and offering solutions, they abruptly ended our conversation by hanging up the phone. This level of disregard for customer concerns is unacceptable in any business.Given these issues, I urge potential customers to be cautious when dealing with Regency Furniture. My experience suggests that their service lacks integrity and respect for customers, making it essential to consider other options before making a purchase.Review from Laurie M
1 star04/23/2024
Lets hope no one has anything go wrong with the furniture they buy from this dump. Apparently we had an issue with our couch out of the gate, but its just my husband and I so we had not used the couch for several months before we knew there was an issue. When you recline all the way back in the reclining sofa, you roll to the right so your laying back at an angle. Called Regency and after 10 phone calls they sent a tech. The tech said he has over 30 year experience with fixing furniture and that the sofa had been dropped from like a truck in order to bend the mechanism. He order a complete frame to replace the frame on that side. It came in they only sent two pieces. So he had to order more pieces. So after 5 months of numerous phone calls over and over again. Regency is now saying "sorry its over year, too bad what we tried to fix didn't fix it, it ***** to be you. Totally heinous company and even the employees at the local store can't believe we are being treated so poorly. The couch is actually worse now. Corporate wouldn't send the repair guy new screens and they are machine screws so once you take them out they wont go back in so the repair guy used decking screws and screwed the frame into the wood and now the lumbar is cracking and making noise. Regency still doesn't care, I have an extended warranty but they wont take my call because CORP regency is suppose to open a ticket with them. Its one big run around. So I am stuck with a couch that doesn't function properly.Review from Debbie A
1 star11/18/2023
This company deliverer were rude, didn't speak English much and were very rough. They ripped the tags right off the couch and left them there on the floor for me to picj up. Im recovering from surgery and cant do that but they didnt care.They not only all that they delivered the wrong couch and refused to do anything about it.... When I called Ashley's about it (apparently Ashelys use this company to deliver items) they asked did they take couch back and I said no they refused.... So now I have to wait 7 to 10 business days for their customer service to get back to me. Not only is the couch severely uncomfortable (as it's not the one I ordered) it's also too short on the legs... My legs hang off. I have to be penalized for them delivering the wrong couch......Review from Jennifer S
1 star11/16/2023
This place doesn’t deserve any stars. We purchased a queen bed and mattress for our daughter in Spring 2023. The delivery was a nightmare. She didn’t want the headboard because of the size of it. It was confirmed in the store that the bed could be put together without it. So the delivery people showed up to put it together. Needless to say they left with the bed because they said they needed the headboard. So after a few phone calls and days. Another delivery was scheduled, it was confirmed again by a manager that it was able to be put together without the headboard. However, once again they wouldn’t put it together and they argued with me about needing the headboard . So they left again with the bed on their truck. I should have just left it go but my 14 year old daughter was upset and also sleeping on a mattress on her floor. So after more phones calls and aggravation the came back a third time and actually put it together.. I guess they just throw it together any way because 2 of her 4 drawers don’t work properly. One is really hard to pull open and one won’t stay shut. I felt we deserved some kind of compensation because of all the headaches and issues. So I called and spoke to a couple different managers. Both told me that they would get back to me. After a couple weeks of not hearing from them. We submitted a chargeback with the credit card company. We won the chargeback. Today about 5 months later, I get a phone call they are coming to get my daughters bed because we won the chargeback and they didn’t get any money for it. So we have a date scheduled for pickup and we will be going elsewhere to purchase my daughter a new bed. I will never walk back into another regency furniture.Review from Humaira I
1 star11/11/2023
Terrible Experience with Regency store in Manassas Virginia. I must say that my experience with this store has been nothing short of a nightmare. November 8th, 2023, I made a purchase of Bedroom set from this store, However, the excitement quickly turned to disappointment very next day. Because of bad reviews of product I went back to store very next day to cancel my order I was shocked by service department how Regency’s store could allow such an unpleasant and unprofessional customer service. This woman in service department told me that she would not return product But it gets worse they cancel delivery but wouldn’t return my money – trying to rectify the situation has been an absolute ordeal. I've been trying to communicate with their customer service in this store as well as with the store manager for three days now, and I've made countless calls and sent numerous emails. Yet, the response from store management has been utterly inadequate. It's as if they don't care about their customers or the quality of their products. Their lack of urgency and responsibility is infuriating. I understand that issues can arise from time to time, but the complete lack of effort on their part to rectify this situation is inexcusable. My advice to anyone considering shopping at Regency’s store in Manassas city VA is to think twice. If something goes wrong with your purchase, don't expect any help or resolution from their customer service. This has been a disheartening and infuriating experience, and I wouldn't wish it upon anyone. I hope this review serves as a warning for others and that Regency a long, hard look at their customer service and quality control processes.Review from Denina M
1 star10/16/2023
My worst experience ever. They sold me defective furniture and refuse to fix it or refund my money. They use discriminative practices that are not legal. They bully you into keeping their furniture and with hold information. What I purchased and what they delivered was not the same. I plan on taking them to court!Review from Rita H
1 star10/16/2023
Regency is a big rip off. Do not I repeat do not purchase anything from them. I spent over 6 thousand dollars and they won't refund my money. They told me everything I order was in stock after they swipe my debt card nothings was in stock. They pulled it from other stores. They lied they gave me what they wanted me to have not what I actually purchased. I brought all the warranty for my furniture now I gotta wait 30 days before they will consider looking into my concerns. I'm disabled and elderly and they seen me coming and took full advantage of me. THEY WILL ANSWER TO MY GOD,!Review from Sara J
1 star10/10/2023
I would give this company 0 stars if I could. I purchased a couch and an ottoman through Ashleys and was more than happy with their customer service. Now come to delivery. The delivery is coming through Regency Furniture for a date and time tomorrow that I can't make it. I called them and asked to push out my delivery date for 2 days and they told me to do that they have to cancel my order which can take up to 72 hours and then reschedule it for a later date that THEY CHOOSE. No flexibility. Also, they said that I would be charged a SECOND delivery fee even though they never delivered the first one.
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