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Business Profile

Driving School

Friendly Driving Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Driving School.

Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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  • Initial Complaint

    02/08/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    On February the 3rd I contacted this driving school and reference to wanting my daughter to go there to take her driving just the driving part because she went somewhere else to get her the written exams and stuff basically this school I really don't care for too much they refuse to give me my money back now they want you to bring your child also they said it's a $50 fee if you late they don't have weekends you know it seems like they don't want to work with anybody at this point in time I want my money back so I can go somewhere else I'm not happy with them already my daughter have not gotten one last thing so I would like my money to be fully refunded to me

    Customer response

    02/08/2024

    The business just called me today and we resolved our issues that was just a misunderstanding

    Business response

    02/13/2024

    Customer was contacted and there was a miscommunication. She mentioned she doesn’t know how to delete this complain. If you guys could kindly contact her and help her with the process to delete this.

     

    thank you 

  • Initial Complaint

    09/25/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    Good evening, I'm ****** *****. I wanted to notify you all about the horrible customer service at the Friendly Driving Academy located at 8507 Liberty Road, Suite L3, Randallstown, MD 21133. Whitney is very rude and the vibe is totally off in there. Whitney is very snippy and unprofessional if you ask questions or run into any problems with you assistance you request. I think that this office needs to conduct a serious and thorough investigation into the business practices of this location. Whitney's interpersonal skills need to be evaluated and rectified immediately. The issues at this location regarding the customer service have been an ongoing problem. Please advise and let me know if you have any questions or concerns regarding this matter. Thank you, ****** *****

    Business response

    09/27/2023

    Good Afternoon,

    We tried to reach out to Ms ****** ***** on two different occasions yesterday and there was no response or any voicemail setup to get in touch. If they have any questions or issues that needs to be sorted they can email us on ***********************************

     

    Thank you

    Business response

    09/28/2023

    Good Afternoon,

    Ms ****** was called on 9/26/23 at 10:12am, and also 9/26/23 around 2:05pm.

     

    Thank you

    Customer response

    09/29/2023


    Complaint: ********

    I am rejecting this response because:

    Sincerely,

    ****** *****

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

A

This business is not BBB Accredited

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Businesses in this category

Years in Business: 27

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

1055 Ingleside Ave # 205

Catonsville, MD 21228-1339

Get Directions
(410) 788-8200

Customer Complaints Summary

5 total complaints in the last 3 years.

2 complaints closed in the last 12 months.

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