ComplaintsforGeico

• Initial Complaint

  10/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Spoke with Geico on 10/01 because my payment had doubled. Geico advised that Autppay was disengaged and a payment of 120 would be required. A payment of 120 was made however Geico payment portal has not updated the payment scheduled for 10/11. Geico takes advantage of eldetrly customers by using this technique to steal from customer and forcing them to pay double or the total premium when only a regular payment should be required. Geico should be investigated for this practice.

  Business response

  10/23/2023

  October 23, 2023

  Dear Sir/Madam,
  We received your correspondence regarding the above-noted complaint number. We have not included any personal identifying information in our response as you requested. Thank you for the opportunity to address the consumer’s concerns.
  On September 2, 2023, the consumer updated their payment plan online at GEICO.com. They changed from our monthly with GEICO Auto Pay to our Pay in Full plan and disconnected automatic payments.
  We sent the updated bill to the consumer on September 18, 2023, due on October 2, 2023. The consumer made a partial payment of $120.00 online at GEICO.com; however, the consumer did not change their payment plan from Pay in Full. After the payment was not received in full a cancellation notice was sent to the consumer advising remainder of payment due by October 14, 2023.
  We do not have a record of request to update the payment plan prior to the cancellation notice being issued. In the effort to assist our consumers, we do offer different payment options. However, once the cancellation notice is sent, we are unable to update to a different payment plan. The consumer paid the balance of the policy on October 13, 2023 and is currently paid up to the policy renewal.
  Currently the consumer remains on our Pay in Full plan and not enrolled in automatic payments. If the consumer wishes to return to our monthly with GEICO Auto Pay plan, they may go online to GEICO.com or contact us at 1-800-841-3000.
  We trust this information is sufficient to allow you to close your file. Please call Austen Wheeler, Complaint Underwriter, at (863) 647-6032, if you have any further questions.
  

  Sincerely,
  ******** ************
  Manager
  Service

  Customer response

  10/26/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  Regards,

  *****************************
  GEICO,

  Not being honest  is response.

  Again consumer was told to make payment to restore autopsy. As GEICO has stated a good faith payment was made.  Yet GEICO did not restore auto pay. After payment was made GEICO system would not restore auto pay. So this response is not truthful. Of course I was forced to pay policy in full because GEICO system would no allow any other option.  I will go with another insurer. This company steals from comsumers.

• Initial Complaint

  10/04/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Geico plays with customers to avoid starting a new auto policy. I finished the online auto insurance quote at Geico.com, the website said it would need to go through 15 business days of the underwriting process, and after that, they sent me a physical letter(they could have contacted with email or phone but still chose mail) saying more info needed, and here comes the disgusting thing. I received this letter on 09/25/2023(see attachment picture from USPS), in the letter they ask me to reply with additional info to them via email(now they're using Email) before the deadline of 09/23/2023, the letter shows this mail was printed on 09/19/2023 and they only give 4 days to respond, when I get this letter it already passed the deadline so I replied to them explaining it. Several days later I received another letter from Geico, stating that I didn't submit those info on time so they closed my policy request. On that letter it has the date 09/27/2023, meaning that Geico did this after I replied to them, they acknowledged my explanation but still decided to close the request. As far as I know, I'm not the only one who has experienced this, Geico is reluctant to provide insurance for CA residents and is using different ways to play with customers to let them give up, in my case they have done the below things: 1. They could have used email to contact but still use mail, but when asking to reply back they use email 2. When using letters, they intentionally put a very tight deadline, hoping customers to miss it so they can close the case 3. There are no other possible ways to contact Geico, I tried to call their phone number, but the automatic system keeps asking people to do a quote online and hang up the phone, and there is no way to find any agent to speak to.

  Business response

  10/06/2023

  October 08, 2023
  
  BETTER BUSINESS BUREAU
  1411 K Street, NW, 10th Floor
  Washington, DC 20005-3404
  
  Attention:        Dispute Resolution Team
  
  Complaint ID:  ********
  
  Dear Dispute Resolution Team:
  
  We have received your request for assistance on behalf of the above referenced file. 
  
  Our records reflect that we received the application to purchase a new policy, which was submitted to our Underwriting Department for review. Consequently, our Underwriting Department  sent a letter requesting additional information to proceed with our review. We received the required information and a letter was sent to the applicant on September 29, 2023 advising that the request for a new policy was approved and to contact us to make a payment to finalize the policy. If the applicant wants to proceed, they may contact us at **************, Monday Friday 8am 6pm, Saturday 8am 12pm noon to make a payment.
  
  We hope this information has been helpful and we look forward to speaking with the applicant to finalize a policy.
  
  Sincerely,
  
  ********************************
  Manager 
  GEICO General Insurance Company

• Initial Complaint

  09/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Have auto insurance through Geico. Since September2022, my car has been stopped three times by police for no insurance. According to police, it was reported to DMV. When I called Geico, they said my account was in good standing. My payment was late a few times, and in May, my policy was reinstated. Price was increased by $172 per month. Car was towed and impounded. Had to pay for that along with **** fees to get to the lot and back home. DMV required $300. Geico failed to update my record with DMV. This past Sat it was towed and impounded again. Again had to **** back and forth. DMV requested $465. DMV will return the money back by six weeks. This is quite a hardship for me. I'm a senior surviving on social security and a small retirement. Afraid to drive now. I do not have any money left if car gets impounded again.

  Business response

  10/09/2023

  October 9, 2023
   
  BBB of Metropolitan Washington DC
  and Eastern Pennsylvania
  1411 K St. NW, 10th Floor
  Washington, DC 20005-3404 
  
  Attention: Dispute Resolution Team
  
  Re: Complaint ID ******** 
  
  Dear Sir/Madam:
  
  This will acknowledge receipt of your September 25, 2023 inquiry regarding the above referenced complaint number.
  
  On May 22, 2023, our customers policy cancelled for non-payment of premium, and the appropriate notification was sent to the New York State Department Vehicles (NYSDMV), as required by law. 
  
  On May 30, 2023, our customer submitted the required payment, and the policy was restarted with an effective date of May 31, 2023. The six-month premium to restart the policy was based on the current underwriting factors for the policy, which included the valid lapse in coverage.
  
  Upon receiving this complaint, we reviewed the NYSDMV insurance information records and confirmed that on June 2, 2023, our company sent the appropriate electronic notification indicating insurance coverage was in effect as of May 31, 2023. Our review of the NYSDMV insurance information records indicates that the reason our customers registration was suspended effective July 2, 2023 is because she had not paid the civil penalty associated with the insurance lapse. However, the records show that she has since paid the required civil penalty to the NYSDMV on September 25, 2023.
  
  As outlined above, there was no error in handling on our company's part regarding the insurance reporting to the NYSDMV.
  
  We trust this information is sufficient to allow you to close your file. If you require further assistance with this matter, please contact ************** at ************.
  
  Sincerely,
  
  ******** ***********************
  Customer Service Manager 

  Customer response

  10/10/2023

  Complaint: ********
  
  I am rejecting this response because: Geico didn't address the fact car was impounded two more times last month. On phone employees said my payments were accepted and received. They should have mentioned the cancellation notices.

  For example, this month I paid my bill on September 30 (due date).A few days later I received a cancellation notice in the mail. If I have a four day leeway to make payment, why was letter dated October 2nd. Again I called Geico twice more. Again both employees said payment was made on time. Who or what should I believe? Human or computer? Letter states I have till October 18th. Should I expect car to be impounded then? 

  I have had Geico insurance for several years, never had any issues, but I am shocked and extremely stressed now. I did explain that my doctor sees me every four months for macular degeneration  and eye pressure. I didn't/can't read the cancellation notices because of the glare. Plus payment was made so I was caught off guard by the police. Once more, staff should have gone into detail about the cancellations.

  In total, I have called seven or eight times. Three calls ago, woman was very nice and said she'd call me back after DMV returned from lunch. Never heard back from her.

  The financial burden has been intense and I expect some, if not all, financial compensation.

  Regards,
  
  ***************************

• Initial Complaint

  09/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 13,2023 GEICO car insurance didn’t report to the Department of Motor Vehicles in Baton Rouge. They fabricated a lie that I didn’t have liability insurance when I originally had full coverage. I strongly believe they spitefully lied about why I switched insurance companies. They over charged me for my car insurance payment after I was covered for comprehensive. I made a claim to get my windshield repaired because a rock hit it and left a crack. I got it fixed and all of a sudden my car insurance went up. I contact customer service and to ask them why my monthly payment went up they couldn’t give me a thorough explanation. So I told them to cancel my policy with them. Meanwhile , I already paid another new car insurance company to cover my monthly full coverage Originally the new policy didn’t go into effect until 7/13/2023 when my policy ended with GEICO. I have the declaration page from my new car insurance company to show proof I have full coverage. I So I have no idea why GEICO would tell a lie about me not having coverage when in fact I did. But not with them though. GEICO caused a lot of problems with my drivers license being blocked . This isn’t fair and I am very disappointed and displeased.

  Business response

  09/26/2023

  September 17, 2023

  Dear Dispute Resolution Team,
  

  Thank you for your recent inquiry dated September 14, 2023. We have not included any personal identifying information in our response as the Better Business Bureau has requested.
  

  Our records indicate that on July 11, 2023, our insured contacted us via online chat and requested to cancel the policy effective July 13, 2023. Per our insured’s request, this policy was canceled on July 13, 2023, and coverage through GEICO ended at 12:01 a.m. local time at the address of our named insured. All cancellations of insurance are reported by insurance companies to the Louisiana Department of Public Safety. In the case of our former insured, in order to clear a cancellation from her record she may provide the new insurance information (card or copy of policy) with coverage effective on or prior to the cancellation date.
  

  The windshield incident referenced in the complaint occurred on June 7, 2023. On June 9, 2023, our insured’s renewal documents were sent advising the new six-month premium would be increased from $1,175.20 to $1,879.87 effective July 13, 2023. Rest assured; the June 7, 2023, incident did not negatively impact the rates, and was not a factor of the upcoming rate increase. The July 13, 2023, renewal reflects a statewide rate revision that was implemented for all GEICO Secure private passenger auto insurance policies renewing on or after April 17, 2023. GEICO and all other insurance companies frequently re-evaluate its rates and risks to keep up with the costs of repairing and replacing vehicles, treating for injuries, and providing a legal defense for our policyholders after an accident if necessary. Despite GEICO’s best efforts to keep these costs down for its customers, the continued rising costs of claims necessitated the rate revisions. GEICO’s rates are based on sound actuarial data, reflect loss history, and meet all regulatory requirements.
  Insurance rates are subject to change as the policy renews every six-months and we cannot guarantee a prior rate as insurance companies re-evaluate their rates to reflect the changing insurance market. Additionally, the base rates for Bodily Injury, Property Damage, Uninsured Motorist Bodily Injury, Comprehensive, Collision, and Emergency Road Service coverages were revised.

  Upon receiving this complaint, a member of our customer relations team, ******* ******, attempted to contact our former insured to discuss her concerns. Our records do not indicate any handling errors on our behalf as the policy was canceled effective the date our insured requested and would have been reported as such. We consider this matter resolved and trust this information is sufficient to allow you to close your file. If additional information is needed or our former insured would like to further discuss this matter, please contact *** ****** at [email protected] or ###-###-####. Her office hours are Monday through Friday, 7:30 a.m. to 3:30 p.m. EST.
  

  Sincerely,

  Manager
  Customer Service

• Initial Complaint

  08/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 7, I received a premium invoice from Geico for $1,358 for my next 6 months of service. I decided to call them, because that was higher than the $1,286 that I paid for the previous 6 months (and I thought the price would go down instead of up since we've been with Geico for years now and haven't had any traffic tickets or accidents). So I called a Geico representative and she said she'd see what she can do to lower the price for me. Unfortunately, whatever she did apparently raised my price because 10 days later (on August 17) I received a new 6 month invoice for $1,661 ($300 more that the invoice I called to complain about and $400 more than what I'm paying now)!When I called back (around the 24th or 25th) to find out what was going on, the representative said he'd find out what happened and call me back (which he never did). This is definitely not the way you should treat a family who has been with you for years now and haven't had any accident claims or tickets. For Geico to start acting like this now shows me what type of company I'm really dealing with. Therefore, my desired resolution is for Geico to adjust this premium to an acceptable level.

  Business response

  09/22/2023

  September 22, 2023

  Dear Sir/Madam,
  

  This letter is in response to your September 8, 2023, correspondence regarding the above-mentioned complainant’s concerns. We have not included any personal identifying information in our response.
  

  On August 6, 2023, we renewed our insureds’ policy effective September 11, 2023 for a six-month premium of $1,358.40. Due to the increase in the frequency and severity of accidents in Florida as well as rising medical costs, we adjusted our rates as a company. Please note, we file our rates with the State of Florida and are found under rate filing number 22-028611. Their renewal premium was impacted by this rate revision.
  

  Our insureds contacted us on August 16, 2023 regarding their policy premium and we were happy to review the policy details with them. During this review, we updated the usage on the vehicles to reflect their daughter was a regular operator of the vehicles, which caused the premium increase to $1,661.80. Our intention was not to increase our insureds' policy premium; however, it is important that we are properly rating the policy for all drivers in the household. Our insured was dissatisfied with the new premium and the adding of the daughter to the policy and he decided to cancel the policy.
  

  On August 23, 2023, our insured contacted us and requested to re-start the policy.
  

  A member of our policyholder relations team attempted to speak with them on September 19, 2023; however, was unsuccessful in reaching them. If our insureds would like to discuss their concerns further or if there are any further questions regarding the policy, please contact *** *, Monday-Friday 9:00 a.m. to 3:30 p.m. EST, at 478-744-5674.
  

  Sincerely,

  Customer Service Manager

• Initial Complaint

  08/18/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I had insurance with Geico on a six month contract which I did not renew and allowed to expire. I did not authorize, seek, or desire insurance with them after the expiration of the contract. They have no right to continue insurance after a contract expires unless the person who purchased the contract for insurance ok's such to happen. I will not pay or am I liable to pay a 39 dollar fee that they continue to harrass and threaten me to pay or they will send to collections. I do not have to pay any amount that they say accrued after the date that my insurance contract expired with them as I was not longer a customer. I have been sent several harrassing letters and threat for this amount which I do not owe never contracted for or will ever pay. I expect this amount to be removed immediatley any further damage to me or my credit will be dealt with in the appropriate manner. This company extending insurance on their own without authorization is illegal yet they continue to harrass me and try to extort money. I expect this to stop the original contract was paid and they have no claims to anything after the contract with them expired.

  Business response

  09/22/2023

  September 13, 2023
  
  BETTER BUSINESS BUREAU
  1411 K ST NW, 10TH FLOOR
  WASHINGTON, DC 20005-3404
  
  Complaint ID: ********
  
  Attention: Dispute Resolution Team,
  
  We received your correspondence, regarding the above noted complainant. We have not included any personal identifying information in our response as the Better Business Bureau has requested.
  
  On May 11, 2023, our insured's renewal paperwork and bill were sent to him for his upcoming renewal effective June 14, 2023. On May 13, 2023, our insured accessed his policy online at GEICO.com/ GEICO mobile application and processed some policy changes, but no notification was received to cancel his policy. In efforts to avoid a lapse of insurance coverage, it is our process to provide proper billing notification to our insureds. On May 31, 2023, a reminder bill was sent to our insured reflecting the $779.04 due on June 14, 2023.
  
  Although it is not required, most insureds elect to notify GEICO if they choose not to renew their policies. We were unable to identify our insured informed us of his desire to cancel or not renew his policy. As a result, GEICO sent a Post Office Receipt Secured (PORS) notice to our insured on June 15, 2023, advising if payment of $779.04 was not received by June 26, 2023, the policy would cancel. When payment was not received, the policy canceled effective June 26, 2023, and resulted in a balance due of $39.28 for coverage provided through that date.
  
  Upon receipt of this complaint, we reviewed our insured's policy and all transactions that have taken place. Due to our insured expressing in this complaint that he did not desire for the policy to renew effective June 14, 2023, we have updated the cancellation effective date from June 26, 2023, to the renewal date of June 14, 2023. This resulted in a credit balance of $12.45, which was refunded to his credit card on file on September 12, 2023.
  
  We appreciate the opportunity to address our insureds concerns and consider this matter resolved. Should the Better Business Bureau require any further information or documentation for this file from GEICO, please contact ********** at ************** or ***********************************.
  
  Sincerely,      
  
  ******** ***********************
  Manager 
  ************** Regional Office
  
  

  Customer response

  09/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  
  

• Initial Complaint

  08/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Disputing a $119 fee for my RV service. The Geico in North Carolina state that they canceled my RV due to the fact that they wont be covering collision and compression. I called Geico and they proceeded to give me a new policy and take my money for RV service that they don't have. Geico never stated that I owed a previous balance on my RV. Then I find out that the new RV policy does not cover my RV. I cancelled within 4 days and they state that I would get a refund for 11 dollars.

  Business response

  09/21/2023

  September 15, 2023
  
  BETTER BUSINESS BUREAU
  1411 K ST NW, 10TH FLOOR
  WASHINGTON, DC 20005-3404

  Complaint ID: ********
  
  Attention: Dispute Resolution Team,
  
  We received your correspondence, regarding the above noted complainant. We have not included any personal identifying information in our response as the Better Business Bureau has requested.
  
  As outlined in the North Carolina Personal Auto Manual (NCPAM), we are unable to offer rates for motorhomes on a Personal Auto Policy (PAP) since they are not considered Private Passenger vehicles. In accordance with the NC Commercial Manual, we are able to provide coverage for them on a separate commercial policy. As a result, when an existing North Carolina PAP insuring a motorhome is preparing to renew, a separate commercial policy is established for the motorhome effective the renewal date and revised paperwork is sent to our insureds.
  
  On March 15, 2023, an underwriter conducted a policy review of our insured's policy and identified the 2010 ********* ***** did not meet the underwriting criteria for a personal automobile policy as outlined above. As a result, a separate commercial policy, was established for our insured and her 2010 ********* *****, effective June 02, 2023. On March 21, 2023, GEICO sent a Post Office Receipt Secured (PORS) notice to our insured advising that we were unable to continue her voluntary insurance coverage with Government Employees Insurance Company. The notice further stated, her liability coverage had been ceded to, and would now be provided by, the North Carolina Reinsurance Facility (NCRF). As a result, Property Damage Liability Limits Over the Limit of $50,000, Uninsured Motorist Property Damage Coverage Over the Limit $50,000, Other than Collision, and Collision Coverage provided by the previous policy would be terminated effective 12:01 a.m. on June 02, 2023. The notice stated, since our insured's 2010 LEXINGTON 255DS was not a private passenger vehicle, that it would be insured on the new commercial policy, with liability coverage, effective June 02, 2023. The notice further advised that our insured would receive the new policy information shortly and the new policy paperwork was sent to our insured for her new commercial policy.
  
  On June 05, 2023, we contacted our insured regarding the new commercial policy number ending in 11 and reviewed the coverages and policy changes with her. On June 09, 2023, we received our insured's written request to cancel her commercial policy, effective that same day. Our insured's cancellation request was processed and resulted in a credit amount of $11.66 which was refunded to her credit card on file on June 12, 2023.
  
  According to our records, billing notices were sent to our insured regarding the balance due of $119.64, for her canceled PAP, on June 04, 2023, June 24, 2023, July 15, 2023, and August 05, 2023. On August 16, 2023, our insured spoke with an agent and supervisor and was advised of the accuracy of the balance due of $119.64 for coverage provided on the previous policy through June 02, 2023.
  
  Upon receipt of this complaint, we have reviewed our insured's polices. Our review revealed the balance due of $119.64 was for her original policy ending in 85 which canceled effective June 02, 2023. In addition, the $11.66 credit was refunded for the new commercial policy, once it was canceled effective June 09, 2023. We have confirmed that both amounts were accurate, and our insured was notified of this. We have also confirmed there has been no mishandling of our insured's policies.
  
  We appreciate the opportunity to address our insured’s concerns and consider this matter resolved. Should the Better Business Bureau require any further information or documentation for this file from GEICO, please contact  ********** at ************** or ***********************************.
  
  Sincerely,       
  
  ******** ***********************
  Manager 
  Virginia Beach Regional Office

• Initial Complaint

  08/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ON AUGUST 12TH, 2023. I CONTACTED GEICO TO SEE IF THEY COULD GIVE ME SOME ASSISTANCE W/MY BILL DUE TO MY HOUSEHOLD GOING FROM ONE INCOME TO TWO INCOME MY BILL SHOWED I OWED 559.00 AND I WANTED TO KEEP MY POLICY ACTIVE BECAUSE I HAVE TO TRANSPORT MY CHILDREN TO AND FROM SCHOOL. I SPOKE WITH A GEICO REPRESENTATIVE WHO DISCUSSED MY OPTIONS AND TOLD ME IF I PAY $366.12 BEFOR 11:59 THAT NIGHT THAT MY POLICY WOULD NOT BE CANCELED. I TOLD HER I WOULD BORROW THE MONEY AND MAKE SURE IT WAS PAID TO KEEP MY POLICY IN AFFECT. I WAS ABLE TO MAKE THE $366.12 PAYMENT BEFORE THE TIME THAT WAS GIVEN. THE NEXT DAY, I GO INTO THE APP TO MAKE SURE PAYMENT WAS RECEIVED AND POLICY WAS STILL IN AFFECT TO LEARN THAT THE POLICY HAD BEEN CANCELED. I CALLED GEICO AGAIN AND GO ANOTHER REPRESENTATIVE, EXPLAINED TO HER WHAT I WAS TOLD ON AUGUST 12TH SHE THEN PROCEED TO TELL ME SHE NEEDS TO PULL THE CALL AND PLACED ME ON HOLD FOR 30 MINUTES SHE THEN CAME BACK AND SAID I AM STILL LOOKING FOR THE CALL CAN I HOLD AGAIN, I HELD. AFTER ABOUT AN HOUR, SHE CAME BACK AND SAID, THERE ARE NO MANAGERS AVAILABLE THAT CAN REINSTATE THE POLICY TONIGHT CAN YOU CALL BACK TOMORROW AND I WILL NOTATE THE ACCOUNT, I SAID YES. I CALLED THE NEXT DAY AND SPOKE WITH A SUPERVISOR WHO ADV ME THAT HER AND ANOTHER MANAGER WERE WORKING TOGETHER AND NEEDED TO GET A DIRECTOR INVOLVED TO SEE IF THEY COULD REINSTATE THE POLICY. I WANTED TO REPORT THIS BEHAVIOR BECAUSE AS AN INSURED PROVIDER, IF I CALL YOU AND ASK YOU TO HELP ME KEEP MY POLICY ACTIVE AND YOU GIVE ME INSTRUCTIONS ON WHAT I NEED TO DO AND I DO IT AND THEN, THE POLICY GETS CANCELED AND THEN I GET THE RUN AROUND ABOUT WHAT IS REALLY GOING ON WITH OTHER REPRESENTATIVES AND UPPER MANAGEMENT AT YOUR COMPANY THIS IS BAD BUSINESS. THE EMPLOYEES THAT WORK FOR THIS COMPANY DID NOT DO RIGHT BY ME AND NOW I AM SUFFERING FOR IT. THE CEO NEEDS KNOW HOW THEIR EMPLOYEES ARE HANDLING PEOPLE THAT KEEP YOU IN BUSINESS. I WAS TOLD BY THE LAST REPRESENTATIVE THAT NEITHER ONE OF THE REPRESENTATIVES I SPOKE WITH DOCUMENTED THE CALL AND NEITHER CALL WAS RECORDED. I DID NOT MAKE UP THE NUMBER $366.12 IT WAS TOLD TO ME AND WAS REASSURED TO ME THAT IF I MADE THIS PAYMENT I WOULD BE FINE. I NEED SOMEONE TO GET TO THE BOTTOM OF THIS AND I NEED ANSWERS NOW BECAUSE I SPENT MONEY THAT HAD TO ME BORROW TO PAY GEICO. I NEED SOMEONE TO LOOK MORE INTO WHAT HAPPENED AND WHO DROPPED THE BALL ON MY POLICY BEING CANCELED. MY NEXT STEP IS TO WRITE A LETTER TO THE CEO AND PRESIDENT OF THE COMPANY AND I WILL CONTINUE UNTIL SOMEONE TELLS ME WHY GEICO FAILED ME. I AM DISSAPPOINTED AND FRAUSTRATED WITH HOW I WAS TREATED AND I NEED ANSWERS.

  Business response

  09/15/2023

  September 15, 2023

  Dear Sir/Madam,

  We received your correspondence regarding the above-noted complaint number. We have not included any personal identifying information in our response as you requested. Thank you for the opportunity to address the consumer’s concerns.

  We sent a cancellation notice to the consumer for $351.12 due by July, 21, 2023. The consumer made the payment online at GEICO.com via eCheck. This payment rescinded the cancellation and a new bill for $193.01 was issued with a due date of August 5, 2023. 

  On July 31, 2023, the $351.12 payment was reversed and a $15.00 non-sufficient funds fee was applied to the policy. The $366.12 mentioned by the consumer is the amount of the July 21st payment and the $15.00 fee in total. This amount was not billed as a separate amount and due to this payment not being received in July, we issued a new cancellation notice for $559.13 due by August 12, 2023. 

  The consumer made two payments online for $96.00 and $270.12 on August 12, 2023. This left a remaining payment of $193.01 due. As the cancellation notice was not paid in full the policy cancelled. A refund of $113.68 was provided to the consumer.

  We are sad to hear that the consumer has been in a financial bind but after further review of the policy, there is no verifiable GEICO error. Therefore, we will not reinstate the policy without a lapse and recommend the contact us for a quote to reissue the policy or obtain other insurance.
  

  We trust this information is sufficient to allow you to close your file. Please call ****** *******, Complaint Underwriter, at ###-###-####, if you have any further questions.
  

  Sincerely

  Manager
  Service

• Initial Complaint

  08/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had automatic payments set up with Geico. I had to use my mothers account when setting this option up because I didnt know my routing number or my account number to my debit card and didnt have my check book with me at the time of setting it up. I called Customer Support on July 18th and asked for them to remove that card from my account and gave them the information to my account so they could debit my account. July 28th called Customer Support for the second time because I had noticed that her card was still in my account when I had entered my account to see when the payment would be coming out of my account. Called Customer Support for the 3rd time on August 1st because my mothers account was charged and it caused her to overdraft her account and it needed to be sent back to her because I had that account removed twice and that transaction was not approved there for it was an illegal transaction. They guaranteed me that it was resolved. Called customer support on Aug 2nd because I was informed that my mother was charged another overdraft fee from her bank which now has cost her a total amount of $50 dollars. The representative refused to let me speak to a manager and then I was hung up on when I told her to cancel my policy??

  Business response

  09/01/2023

  please let us know if you have any questions

• Initial Complaint

  08/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Home owners for 23 yrs with ******* ******. Raised 3 children now adults. Last college grad still with us. We've never needed renters insurance and never have our children. We've paid for their car insurance until they move out. We pay ******** and made a call when her car was purchased to have seperate billing so when she moves out, we will not need to make any calls. I noticed a charge on my bank account that made me curious to look deeper to find out that we've been charged for months "Renters Insurance" that we never authorized. We trusted Geico and others so we dont look at every penny becuase we know who we do business with. Well GEICO proved that that is a huge error on our part. 7/25/23 we called ******** (bank statement info) they told us Geico gave them our credit card info and authorized renters insurance. That we never did. We requested credit for $91.88 (Feb-July/2023) and cancel immediately. A supervisor was taking care of it. We received 2 months credit. I called today regarding $61.60 credit balance not received. Jameshia B. advised us that they have no affiliation with Geico and didnt get our information from them. Now im concerned and seeking legal counsel because 7/25 the rep confirmed the last 4 digits of my CC# and all od our personal information. So not only are these unauthorized charges, there's FRAUD in GEICO. She also said the charges have been applied to the account since 2022 for renters insurance with them!!!! Why is GEICO being permitted to share CC information and authorize services that we neever requested? This is an outrage! Over 20 yrs with them and this is how our account gets handled. I want the credits going back as far as the 2022 charges with this ******** fraud and depending on how GEICO handles resolving this matter, will determine whether or not, we will consider taking legal and public action against GEICO for the personal and financial release of my information wthout me or my families knowledge or authorization.

  Business response

  08/14/2023

  BBB serving Metro Washington DC and Eastern Pennsylvania
  1411 K St. NW, 10th Floor
  Washington, DC, 20005-3404
  
  August 14, 2023
  RE:   Complaint ID  ********; ***** and ***********************
  

  Dear Dispute Resolution Team,
  
  GEICO Insurance Agency, LLC (GIA)  is an agent for ******** who places business with ******** ******* Insurance Company of *******. As an agent, we must abide by the rates, rules, and guidelines set forth by the carrier. The carrier handles all cancellations and refunds.
  

  Effective September 23, 2022, a renter policy was purchased in the name of ********************** for a residence of ******************** Washingtonville NY ********. The policy was billed on monthly recurring installments.
  
  The policy documents and billing schedule were mailed to the policy address of *************************** Washingtonville NY *********** confirming the coverage, terms, conditions, and premium agreed to at the time of sale.
  
  Monthly payments were provided as agreed each month until July 2023. At that time, the carrier ******** was contacted, and coverage was terminated. Per the terms and conditions of the carrier cancellation was backdated 2 months and a refund provided.
  
  Premium was collected for eleven (11) consecutive months prior to cancellation request. Premium was charged for the time the policy was in force. No additional refund is due.
  
  Sincerely,
  
  *********************
  GEICO Insurance Agency, LLC

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