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Business Profile

Event Ticket Sales

Capital Jazz Fest

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Capital Jazz Fest's headquarters and its corporate-owned locations. To view all corporate locations, see

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Capital Jazz Fest has 2 locations, listed below.

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    Customer Complaints Summary

    • 126 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/20/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In January 2022, Capital Jazz cancelled their scheduled cruise, one week before the cruise was to leave. Guests were informed, if you wanted, your money would be refunded. I asked for my money back. The refund was to come within 90 to 120 days from Feb 2022. To date, 19 MAR 2024, I have yet to receive my refund. I have contacted Capital Jazz, numerous times (via emails and phone calls), and can barely get a response. Initially, after cancelling the 2022 cruise AND not refunding guests monies, the staff at Capital Jazz wouldn't answer their phones (only if you were scheduling a cruise). The phones are now answered, but you only get the same, standard response..."the check is coming". If you don't contact them, they will NOT contact you, even with a status update. This company has had two cruises since cancelling the one in 2022, but has yet to pay or even contact me. After all this time, I expect to receive my FULL refund, $5,150, with no deductions for credit card fees. Capital Jazz is totally irresponsible and frankly should be sued for this incompetence. My reservation # for 2022 was *******. On their website, that reservation shows as cancelled and I can't see the account or what I paid. However, my 3 prior cruise reservations are still visible on the website and I can see what I paid and when it was paid; *******, *******, and *******.

    • Initial Complaint

      Date:08/18/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I along with my roommate **** ******** paid a total of $4,520 for the Jazz Fest Super Cruise 2022. The cruise was canceled by ************ in January of 2022 via email. ************ offered two options. Receive a refund or reserve a space for the 2023 Super Cruise. Myself and my roommate requested a full refund. After many calls and attempts to contact someone at the office, I spoke to someone by the name of ***** I believe who stated that so many requests for refunds had come through that they were really behind on dispersing refunds, but that they would be sending them out. It was supposedly just going to take a little longer. Every time I called I would get the same excuse. Eventually no one would answer the phone at all. I nor my roommate has yet to be refunded. I filed a complaint with the ************************ who unfortunately has also not been able to reach Capital Jazz by telephone. We are Seniors. We have been taken advantage of and its just sad. We have waited patiently and to no avail has this issue been taken seriously. The fact that a second cruise was already underway while others were and still are looking for refunds is just plain ridiculous. I have even gone as far as contacting ******* on FOX45 and was featured on the news along with my roommate on this matter. We are just two of many. There are other people across the states who are also victims of Capital Jazz. I understand the desire of businesses to make a profit but this to me is unethical behavior.

      Business Response

      Date: 08/21/2023

      Please note that a refund will be sent to this customer. We are not disputing the refund and we advised it will take longer than originally expected.

      Customer Answer

      Date: 08/27/2023

      I was not satisfied with the response from the business and I responded yet I received and message saying my complaint was closed. I would like to know why

    • Initial Complaint

      Date:05/02/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good Day, I have contacted multiple offices and agencies to address a problem with Capital Jazz Productions, an event-based business that has taken multiple customers' payments for a Cruise in Jan 2022, but cancelled the event and has promised to provide a refund. So far, 16 months have passed and neither me nor any of the customers have received their refunds. So far, a class action suit and contact with the State's Attorney have resulted in nothing but failed attempts to resolve the issue. Phone calls go unanswered, Emails just continue to ask for patience and promise a refund payment is *************** can a business continue to exist with such unethical business processes?Transaction: Payments made July thru Dec 2021 Payment Amount: Total amount paid: $8,478.00 Scheduled Cruise Date: January 14, 2022 - January 22, 2022 Dispute: Refund of Payments due to cancelled event Business Offered either a refund or tickets to future cruise Resolution Attempts: None. Business has continued to promise payment for over 15 months Account: Cruise Reservation #: ******* More Info on the issue: ********************************************************************************************************************

      Business Response

      Date: 05/11/2023

      Please note that a refund will be sent to this customer. We are not disputing the refund, we advised it will take longer than originally expected. A refund check will be sent by our check processor and our customer service team will notify the customer when it has been processed.

    • Initial Complaint

      Date:03/27/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $2810 for the 2022 Capital Jazz Cruise in full by August 2021. During that time the country was expericing the Covid Pandemic. In January of 2022 Capital Jazz sent notification that will not move forward with the cruise and provided 3 options for each patron. I chose to receive a refund. Since that time I have been following up with them for status on my refund. They had been responding until January of 2023 they stopped taking my calls and responding to my emails. See the attached documentation. I am still due a refund.

      Business Response

      Date: 04/06/2023

      Please note that a refund will be sent to this customer. We are not disputing the refund, we advised it will take longer than originally expected. A refund check will be sent by our check processor and our customer service team will notify the customer when it has been processed.

      Business Response

      Date: 04/06/2023

      Please note that a refund will be sent to this customer. We are not disputing the refund, we advised it will take longer than originally expected. A refund check will be sent by our check processor and our customer service team will notify the customer when it has been processed.

    • Initial Complaint

      Date:03/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attended a "concert" Captial Jazz Fest 2022 it ususall last 3 days. The saturday event was purchased for me as a Mother's day present from my son. I have been attending this festival for 19 years. This was the first time I was seated in the VIP section (I had a total knee replacement March of 2022, so I was not really capable of walking all the hills at the location of this fest). My son knew I enjoy going to this fest each year and suprised me with these tickets for my best friend and I to be seated 3 row back dead center of the concert. PERFECT seats except I could not hear the artist. I complained to the personnel working there and they said they would informed someone. Well it continued to get worse until I moved back to the lawn area where I watched from the monitors. I was extremely disappointed. I contacted the Captial Jazz Fest by email and phone Tuesday morning following the concert, only to speak with Betty whom was NOT very helpful at all. She stated she would talk to management and upon her return call she said there was nothing they could do, that I should have informed them at the time of the problem. I explained to her I informed the people I saw wearing the blue shirts, she informed me that they did not work for her company but for the pavilion. I ask Betty if I had ever met her, she said no, so my question then how would I know who worked for who? Any reasonable person would approach the person in a uniform claiming to work at the facility. I am only asking to be compensated for something. 575.00 is a lot of money to me to just let go to waste. So I called again today unfortunately I spoke with Betty again, whom stated I took care of this matter and said there is nothing we can do. I don't believe that to be fair or just.

    • Initial Complaint

      Date:02/16/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Capital Jazz Super Cruise 14th Annual failed to return $5475.64 after super cruise on ***** ********** cancelled in January 2022 due to Covid. Refund in 90 days was promised at the end of January 2022. Numerous phone calls and emails have not received refund. Ch 7 contacted. Class action initiated (I was not a part).

    • Initial Complaint

      Date:01/25/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was schedule to go to Capital Jazz Super Cruise in January 2021. It was cancelled due to Covid. I rescheduled for January 2022, that to was cancelled due to Covid. I elected to get a refund instead of going January 2023. I was told I would receive my refund by May 2022. It is now January of 2023 and I have not received a refund. When I call to check on the refund, I was told it's a slow process and to be patience. For the last 4 months I can't get anyone on the phone. I get a recording. I left my phone number, emailed and still no response, This was close to $3000 each for me and my roommate. I don't know what to do. They shouldn't be able to keep my money when I didn't attend the cruise. My roommate (******* *****) and I would appreciate any assistance from you.

    • Initial Complaint

      Date:01/18/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My family and I were scheduled to take the Capital Jazz Supercruise last year. It was cancelled due to the CDC restriction on sailing. We were given the option to request a refund or move our cruise to the following year. My family opted for the refund. We were told that our refund was to be expected by May 2022. We've yet to receive said refund. All attempts to inquire about refund are met with either lies, disregard, our radio silence. All of which are not acceptable. All employees give the impression that ownership knows they owe people their refund, but they are ignoring requests for updates or express refunds. I have been diligent about contacting and emailing regularly. I'm at the end of my rope as it has been a year almost to the day that we are promised said refund. Any assistance you could provide would be greatly appreciate. Thank you!

    • Initial Complaint

      Date:01/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Me and my friend have been waiting for our reimbursement for a cancellation of a cruise that should have sailed jan 2022. Capital JazZ canceled and gave us an option of booking for future sailing or money back, we chose money back. Several people we know have received their refund, but we have not. Capital Jazz is still in business and they even have a sailing going out this month. They no longer return our call or emails, please help.  

    • Initial Complaint

      Date:01/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted with Capital jazzfest to attend the 2022 Capital Jazz Supercruise XIV. The cruise was cancelled and I was contacted save promised a refund. To date no funds had been received.

      Business Response

      Date: 01/10/2023

      Refunds are still being processed. This guest will be refunded.

      Customer Answer

      Date: 01/11/2023

      (The consumer indicated he/she DID NOT accept the response from the business.)
      No timeline provided for resolution. It has been over 12 months.

    Capital Jazz Fest is NOT a BBB Accredited Business.

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