Business ProfileforAu Secours Salon

My experience with this salon owner was TRAUMATIC. On Friday 09/16/2022, I scheduled an appointment to get my hair done on 9/21/22. I paid a $10 deposit to hold my appointment, per the salons policy. When I showed up, (on time) at 10am on the 21st, owner, *************************, informed me that the stylist I scheduled with quit, and my appointment was canceled. I never received advanced notice about the cancellation, however, ****** offered to do my hair and I accepted. After a few minutes of waiting, ****** advised me that her scheduled appointment showed up. Since she offered no additional accommodations to do my hair, I had no choice but to leave. I returned shortly thereafter to remind her that I was due my $10 deposit for services not rendered. She said she would return my deposit IF the stylist who quit gave it back to her. She asked me to come back later so I returned the next day. When I showed up ****** looked at me and proceeded to do a clients hair. I waited patiently for her to finish but she completely ignored me, so I asked her to return my deposit. She rudely and abruptly said WHEN I GET IT FROM MY STYLIST, ILL CASHAPP IT TO YOU!! Note, we never discussed cashapp, nor did she have my cashapp info to process a refund. I tried reasoning with her to get my deposit returned by reminding her that collecting a deposit is the SALONS POLICY not the stylist, so the ***** owes me for services not rendered. She walked towards me aggressively, but turned around and threw her hand up and said GIRL BYE! ******* security witnessed the incident. She was rude, unprofessional and disrespectful. I reported her to ******* management/corporate office, both advising that they have no jurisdiction over her salon because she's leasing from a private owner. TO DATE, Au Secours has not refunded my deposit, but ******* eventually did as a courtesy.