Complaints

• Initial Complaint

  02/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchase the good feet arch support system on 12/10/22 at cost $1430.85. 12/20/22 I contacted the arch support specialist via email to notify I was having pain in back, knees and right ankle. Requested info on how to return. He response via email on 12/21/22, stated that I needed to adjust my wear time or be resize. He provided recommendations for wear time. I agreed to try one more week. There was no mention of their return policy being credit only. 12/27/22 I email again that I followed his recommendations, with no relieve and again requested refund and the process to get it started. The arch support specialist responded the same day. Request I come in because he felt I need resizing. Went in and decided to try resizing. Was provided a new set of arch supports. 12/31/22 I called again due to continued pain. 1/2/23 received response back from the Arch support specialist “ You need more arch support if the alignment isn't feeling relief. I'd start wearing the Maintainer again. Wear the Strengthener, but not too long. 30 minutes to a 1 hour only, but you need to work in Strengthener and Maintainer again. The foot should be able to handle higher arches now too, not being able to handle them in the feet was the first issue to tackle, now we can focus on the joints.” I let him know would try. 1/4/23 received email from arch support specialist checking to see how I was doing. Made him aware Still lower back and knee pain, little less feet pain. Still some intermittent burning pain in right ankle. Wearing the strengthened 30 mins , maintainer 20 mins- 1hr. Then the relaxer per his recommendations. 1/14/13 I emailed specialist to notify It had been 10 days sent our last check in. Again followed his recommended. No improvement. Still back, legs , knees and intermittent right ankle pain. Notified That the pain was impacting my quality of life, and I could not continue. That I had an appointment that morning and want to discuss what I need to do the return these items. Received email back from specialist saying I could come in and this time stated refund would be a store credit. I went into the store same day, but the specialist was busy with a customer. the store manager came and said he could see me. I made him aware of the issues and he had also been made aware of my complaint by his specialist before my arrival that day. He recommended different set of arch supports and the recommended wear time. I follow that schedule for the next week in a half. But the pain became so intense that I could not walk comfortably even with the relaxers arch supports. I had to stop wearing. The arch supports. 2/3/23 contacted both the manger and specialist via email to notify I was unable to walk with any of the 3 arch support and had to stop wearing them. I received a response from the store manager “ Thank you for taking the time to explain everything. As per our store policy, we don’t do returns but rather we do store credit. I am willing to work with you in this. Please let me know what day you would like to come in and chat.‘ I have not responded to the store manager yet. The commercial never mention anything regarding the pain and issues that result from wearing these supports. I followed the instructions and recommendations, sent multiple emails, went onto the store 3 times for resizing with no relief. There is nothing else at their store I want to spent 1400.00 on. There was no mention about return policy at time of purchase. See this statement now at bottom of this copy but it was not on the payment transaction that I can remember. 1400.00 is a lot to not make this policy known. Can you please look into this for me, it would be much appreciated. Thanks! Sent from my iPhone

  Business response

  02/23/2023

  Please view attachment for our response. 

• Initial Complaint

  10/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased arch supports for $1,430.85 from The Good Feet Store on 10/18/22 - three pieces of hard plastic and a fancy cardboard box. I wore them as instructed for two days. They hurt my feet and arches so bad that I wanted to return them for a full refund only to find out that I could only receive a store credit. There is nothing in the store that I want. I JUST WANT MY $1,430.85 REFUNDED. I GAVE THEM BACK THE HARD PLASTIC INSERTS AND FANCY CARDBOARD BOX.

  Business response

  11/11/2022

  Business Response /* (1000, 5, 2022/11/01) */ View attachment to see response.

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