Business ProfileforRyder Last Mile, Inc

I made special order for white couch from Serena and Lily in Oct 2021. Ryder is subcontracted by Serena and Lily to deliver furniture in DC Metro. They delivered couch to home in VA in Jan 2022. I watched crew face plant end of couch into the street from high deck truck on delivery. Inside spring and support structure damage evident under the couch. Driver obviously had no training in customer service. Very rude and dishonest. He took photos of damage to couch in home, but removed them from the electronic signature. Tried to get furniture medic to visit per advice from Serena and Lily, but chose to have it returned and picked up by Ryder. They arrived in March with no shrink wrap to protect couch. This was a requirement given white glove service. No pick up. Ryder arrived yesterday with same outcome...no shrink wrap to protect couch. Driver called his manager whom magically appeared 30+ minutes later with shrink wrap roll and blanket. Obviously, both purchased by Ryder manager on his trip to our home. Lots of loud talk and attitude from Manager Sing, including his refusal to wear a face mask in home. Needed to tell him three times to put one on. This after he saw I was video recording the pickup. So couch was picked up, but Ryder displayed a tremendous amount of poor behavior and unprofessionalism in the process since Jan delivery. Stay away from this company. If you happen to have any furniture delivered by them, be sure to video the entire process and have at least one witness with you.