ComplaintsforPerformance Auto Parts

• Initial Complaint

  12/23/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  This Scam is well set up. I googled Salvage Auto Salvage. I found a site that that Directed you to many different Dealers. I received offers via email from many different companies. I work with this group called Performance Auto Salvage . Out of Illinois. They didn't take Credit Cards and convinced me they where legitimate. I even called their Bank and the bank confirmed they had an account to was long term. I was such a fool to do this. After sending $1100 with a promise of the Part being sent right away, I called day in and day out for 3 weeks. They changed their story every day. Sent me to 5 to 10 people with different stories. Not once did they tell one ounce of truth. They Never sent part, Said they would refund me, Never did, and the rest is Scammer Vitim History. I'm out $1100 Performance Auto Salvage Back account # ********* routing #71000013 JPMCHASE illinois. Address they gave me is a House when I looked it up. ***** ****** *r Plainfield IL 60585 ***********  One of Many Numbers. [email protected] They tell you the Bosco is the Warehouse Manager and turns out to be the Best English Speaker of the group to convince you and keep the scam going. Dona is the Accounts Rep. Peter ***** is the So called Manager. They will tell you lie after lie after lie. Without breaking script.

• Initial Complaint

  12/18/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I called and asked if they had a catalytic converter for a 2004 Mazda rx8 6speed.10/25/23 .They said they did and would need payment before shipment.1 paid 330.00 with ***** . in which they received before after about two weeks i asked about the picture of the converter before shipment ..i got the pictures after the wrong part was delivered. I have called and e-mailed several times to no response.. the Email address two of there employee gave me were wrong twice even after three times confirming the correct information on and off for the last 2 months they said i would get a refund.my bank has confirmed they got there money and were told the bank i had received the right part which was not true i had pictures of the wrong part .they sent a engine header not a Catalytic Converter i even called the company that sent me the wrong part and he said they gave him the wrong information my bank also has the tracking number of the returned part at my expense! Mike Allen is the person i keep trying to get in contact with and get several other people instead there understanding of the English language seems a little off because i need to ask several times to repeat what they are trying to pronounce .there number is *********8 you get several run around from every department you finally get a answer or someone to answer.

• Initial Complaint

  11/01/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I searched for a used part for my vehicle and was contacted by performance auto parts, aka aoneautoparts. I asked for a payment link after all info was exchanged and submitted my order. I was given a ten business day promise for delivery. I was told that I would recieve a shipment tracking number via email. I called constantly over the course of the next week to get the tracking info only to be told that “it will be shipped tomorrow every time” I have since been unable to reach the company by phone or email to discuss my shipment. The won’t return my emails or voicemails and I’m sure there is no shipment coming.

• Initial Complaint

  10/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  was searching for an automatic transmission for my **** Saturn online on 9/15/2023. I received a text from ********************* at Performance Auto Parts telling me he had a great deal for me. I called him, he gave me the details and said the transmission would be shipped immediately and be delivered to my shop doing the work in a few days. On 9/18/2023, I verbally accepted his offer and he connected me with ********************* to make payment. (Both guys had Indian accents). ***** told me they don't accept credit cards and to wire him the money $575.00 + tax totaling $612.00. I told him I don't want to pay a wire transfer fee. He said no problem and reduced the price from $612.00 total to $550.00 total (he removed $25.00 to cover the wire transfer fee and the tax too). He told me he would send me a receipt and tracking number the next day. He told me to wire the money to a ********** account with the account name "**********************". On 9/18/2023 I wired the money. I went on the BBB.org website and Yelp and discovered these guys are scammers. Everything is fake including the address. They troll the internet targeting people searching for auto parts. They claim they have the part and steal your money with no intention shipping anything. I immediately reported this suspected wire fraud incident to my bank on 9/18/2023. He did not send me a receipt with a tracking number. I call ***** and he told me he would send it in 2 weeks when the transmission ships. I told him that wasn't the deal, I can't wait 2 weeks, and I canceled the order. After a heated argument he agreed to mail me a refund the next day. I called him in 2 days to ask if he had mailed the refund check and he laughed at me and told me I was out of my mind and hung up on me. They use several different business names to describe themselves. The recently changed their name from "Performance Auto Parts" to "Performance Auto Salvage" and changed their address as well! These criminals have to be stopped!

  Bureau response

  10/03/2023

  AJ ******
  Performance Auto Parts 
  **** **** *** ******* **** ******** **** ** *****
  
  
  Dear AJ ******: 
    
  Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB.  The complaint was submitted on 10/2/2023 and was assigned an ID of *********   
  
  How do I take care of this?
  Your BBB is requesting a written response to this complaint within the next 7 calendar days.  Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business.  If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left.  All responses will be copied to the complainant. 
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  What should I include in my response?
  Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation. 
   
  Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  What will happen if I do not submit a response and what can I expect to happen next?
  If you do not respond promptly to this complaint, it may be closed as Unanswered.  This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns.  If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response.  The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
  
  We look forward to helping you and your customer work toward an amicable resolution. 
  

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####
  

   

  CUSTOMER EXPERIENCE INFORMATION

   

  Customer Information:

  Anthony *******

  ** ***** *** ******** ** *****

  Daytime Phone: ###-###-####
  E-mail: ***********************
  

   

  The details of this matter are as follows:

   

  Complaint Involves:
  Service Issues 

   

  Customer’s Statement of the Problem:
  
  was searching for an automatic transmission for my **** Saturn online on 9/15/2023. I received a text from ********************* at Performance Auto Parts telling me he had a great deal for me. I called him, he gave me the details and said the transmission would be shipped immediately and be delivered to my shop doing the work in a few days. On 9/18/2023, I verbally accepted his offer and he connected me with ********************* to make payment. (Both guys had Indian accents). ***** told me they don't accept credit cards and to wire him the money $575.00 + tax totaling $612.00. I told him I don't want to pay a wire transfer fee. He said no problem and reduced the price from $612.00 total to $550.00 total (he removed $25.00 to cover the wire transfer fee and the tax too). He told me he would send me a receipt and tracking number the next day. He told me to wire the money to a ********** account with the account name "**********************". On 9/18/2023 I wired the money. I went on the BBB.org website and Yelp and discovered these guys are scammers. Everything is fake including the address. They troll the internet targeting people searching for auto parts. They claim they have the part and steal your money with no intention shipping anything. I immediately reported this suspected wire fraud incident to my bank on 9/18/2023. He did not send me a receipt with a tracking number. I call ***** and he told me he would send it in 2 weeks when the transmission ships. I told him that wasn't the deal, I can't wait 2 weeks, and I canceled the order. After a heated argument he agreed to mail me a refund the next day. I called him in 2 days to ask if he had mailed the refund check and he laughed at me and told me I was out of my mind and hung up on me. They use several different business names to describe themselves. The recently changed their name from "Performance Auto Parts" to "Performance Auto Salvage" and changed their address as well! These criminals have to be stopped!
  
  
  
  
  
  Desired Settlement:
  Refund
  
   

  Bureau response

  10/03/2023

  Anthony *******
  ** ***** *** ******** *** *****
  
  
  Dear Anthony *******:
  
  Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 10/2/2023 against Performance Auto Parts.  Your complaint was assigned ID ********* 
  
  Now that I have filed, what is the next step?
  We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude.  Please be patient as we work to ensure that your concerns are addressed. 
  
  What if I do not agree with the response from the business?
  It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner.  Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration.  More information about these options can be found at www.bbb.org
  
  What happens if a business does not respond?
  BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us.  BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint. 
  
  Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.  
  
  Sincerely,
  
  

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

  Bureau response

  10/10/2023

  AJ ******
  Performance Auto Parts 

  **** **** *** ******* **** ******** ***** ** *****
  
  Dear AJ ******:
  
  

  This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 10/2/2023 and was assigned an ID of *********  

   

  BBB forwarded you a complaint filed by Anthony *******. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.

  
  In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.   
  
  We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 
    
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code* **************

   

  Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 

   

  We look forward to your prompt attention to this matter.
  

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

   

  CUSTOMER EXPERIENCE INFORMATION
  
  Customer Information:
  Anthony *******
  ** ***** *** ******** ** *****
  Daytime Phone: ###-###-####
  E-mail: ***********************
  
  
  The details of this matter are as follows:

  Complaint Involves:
  Service Issues
  
  Customer’s Statement of the Problem:
  was searching for an automatic transmission for my **** Saturn online on 9/15/2023. I received a text from ********************* at Performance Auto Parts telling me he had a great deal for me. I called him, he gave me the details and said the transmission would be shipped immediately and be delivered to my shop doing the work in a few days. On 9/18/2023, I verbally accepted his offer and he connected me with ********************* to make payment. (Both guys had Indian accents). ***** told me they don't accept credit cards and to wire him the money $575.00 + tax totaling $612.00. I told him I don't want to pay a wire transfer fee. He said no problem and reduced the price from $612.00 total to $550.00 total (he removed $25.00 to cover the wire transfer fee and the tax too). He told me he would send me a receipt and tracking number the next day. He told me to wire the money to a ********** account with the account name "**********************". On 9/18/2023 I wired the money. I went on the BBB.org website and Yelp and discovered these guys are scammers. Everything is fake including the address. They troll the internet targeting people searching for auto parts. They claim they have the part and steal your money with no intention shipping anything. I immediately reported this suspected wire fraud incident to my bank on 9/18/2023. He did not send me a receipt with a tracking number. I call ***** and he told me he would send it in 2 weeks when the transmission ships. I told him that wasn't the deal, I can't wait 2 weeks, and I canceled the order. After a heated argument he agreed to mail me a refund the next day. I called him in 2 days to ask if he had mailed the refund check and he laughed at me and told me I was out of my mind and hung up on me. They use several different business names to describe themselves. The recently changed their name from "Performance Auto Parts" to "Performance Auto Salvage" and changed their address as well! These criminals have to be stopped!

   

  
  
  
  
  Desired Settlement:
  Refund
  
   

  
  Additional Comments from Consumer:
  

  Bureau response

  10/17/2023

  AJ ******
  Performance Auto Parts 

  **** **** *** ******* **** ******** ***** ** *****
  
  
  Dear AJ ******:
  
  

  This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 10/2/2023 and was assigned an ID of *********  

   

  BBB forwarded you a complaint filed by Anthony *******. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.

  
  In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 5 calendar days.   
  
  We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 
    
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

   

  Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 

   

  We look forward to your prompt attention to this matter.
  

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

   

  CUSTOMER EXPERIENCE INFORMATION
  
  Customer Information:
  Anthony *******
  ** ***** *** ******** ** *****
  Daytime Phone: ###-###-####
  E-mail: ***********************
  
  The details of this matter are as follows:

  Complaint Involves:
  Service Issues
  
  Customer’s Statement of the Problem:
  was searching for an automatic transmission for my **** Saturn online on 9/15/2023. I received a text from ********************* at Performance Auto Parts telling me he had a great deal for me. I called him, he gave me the details and said the transmission would be shipped immediately and be delivered to my shop doing the work in a few days. On 9/18/2023, I verbally accepted his offer and he connected me with ********************* to make payment. (Both guys had Indian accents). ***** told me they don't accept credit cards and to wire him the money $575.00 + tax totaling $612.00. I told him I don't want to pay a wire transfer fee. He said no problem and reduced the price from $612.00 total to $550.00 total (he removed $25.00 to cover the wire transfer fee and the tax too). He told me he would send me a receipt and tracking number the next day. He told me to wire the money to a ********** account with the account name "**********************". On 9/18/2023 I wired the money. I went on the BBB.org website and Yelp and discovered these guys are scammers. Everything is fake including the address. They troll the internet targeting people searching for auto parts. They claim they have the part and steal your money with no intention shipping anything. I immediately reported this suspected wire fraud incident to my bank on 9/18/2023. He did not send me a receipt with a tracking number. I call ***** and he told me he would send it in 2 weeks when the transmission ships. I told him that wasn't the deal, I can't wait 2 weeks, and I canceled the order. After a heated argument he agreed to mail me a refund the next day. I called him in 2 days to ask if he had mailed the refund check and he laughed at me and told me I was out of my mind and hung up on me. They use several different business names to describe themselves. The recently changed their name from "Performance Auto Parts" to "Performance Auto Salvage" and changed their address as well! These criminals have to be stopped!

   

  
  
  
  
  Desired Settlement:
  Refund
  
   

  
  Additional Comments from Consumer:
  

  Bureau response

  10/29/2023

  Anthony *******
  ** ***** *** ******** *** *****
  
  
  Dear Anthony *******:
  
  This message is in regard to your complaint submitted on 10/2/2023 against Performance Auto Parts.  Your complaint was assigned ID ********.
  
  Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond.   
  
  If the company has contacted you directly and resolved this complaint, please let us know.  Should we receive a resolution in the future, we will let you know.
  
  BBB develops and maintains BBB Business Profiles on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile.
  
  BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter.
  

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

  Bureau response

  10/29/2023

  AJ ******
  Performance Auto Parts 

  **** **** *** ******* **** ******** **** ** *****
  
  
  Dear AJ ******:
  
  This message is in regards to a complaint submitted to BBB about your business on 10/2/2023 by Anthony *******.  This complaint was assigned ID *********
  
  BBB is informing you that this complaint has been closed as UNANSWERED.  Multiple communications have been sent to you about this matter; however to date, we have not received a response.
  
  You should be aware that your lack of response is now reflected in BBB's rating of your company. You can view your revised BBB Business Profile on our website at ****************
  
  BBB helps resolve disputes between businesses and its customers. We welcome the opportunity to amend your BBB Business Profile upon receipt of your company's written response and resolution of the dispute.
  

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

• Initial Complaint

  05/24/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I was harassed by an employee on 5/24/2023. The initial call came in at 10:58am and lasted 1 minute, after i had made an online car part request. I said "never mind" and hung up after the employee kept asking the same question. I got a call back immediately and said "don't call me again". Another immediate call where I was subjected to curses and sexual threats to members of my family. two more calls seconds apart until I blocked ###-###-####. I believe this employee should be terminated.

• Initial Complaint

  11/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  11/13/2022 $880 Ordered 2 doors for my car by phone and they got my phone from car part search web site. Nothing ever shipped. They got my credit card over the phone and charged it. Called them and they said they will process the calcellation - never got a refund back on my card. Filed a dispute with the bank.

• Initial Complaint

  02/05/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I ordered and paid for a truck bed from performance auto in November. After never receiving a tracking number, I called several times to inquire about the part. They continued to say week after week it will be shipped. In January after still not having recieved a tracking number or the part,I called and cancelled the order. 2 weeks later I have not gotten the money back orvthe part. They also double charged me from The get go. Bad business and the customer service is horrible, they kept calling me Jack and John duh. Just give me my money back

• Initial Complaint

  08/05/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I paid for the part on 06/16/21 was told that the part was grade A , And at best it was a C grade. I was told that the part was coming from Fla. When actually it came from Minn. The picture they sent me wasn't the same as what they sent. I talk to the salesman that performance auto purchased the door from . He told me that they explain the damages to the door to them and they said it was good to go ahead and send. My door on my truck that I'm replacing is 100* better than the one that they sent as a replacement grade A Part. since dealing with them , I've been getting the run around. They tell me that they will get back to me in 24 hrs. and 3 days latter I would have to call back because they haven't contacted yet. Always the same " I'll have to check on it." Never an answer. I paid total $630.00 for door and $60.00 for shipping total of $690.00 that I would like to be reimburse being the is useless to me. Thank you for your help.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩