Complaints

• Initial Complaint

  03/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  First subscription was placed on Sept. 14, 2023 for $126.49. I ordered the Candy land boxes and received all 3 boxes were shipped on 9/20/23, 10/27/23, and 12/04/23. Apparently, on 1120, 23 I was auto renewed. I did not cancel this in time to avoid this subscription, but I went and cancelled it immediately. The boxes were shipped on 12/3/23, 12/20/23, and and 1/29/24. i somehow received two hot cocoa bomb boxes as well. Then on 3/6/24 I notice that i somehow have yet another auto-renewal. I contacted customer service, asked for them to immediately cancel the order and stop shipment and refund my money. I explained this was canceled and i do not want to receive this product. They said it's against policy to refund and i didn't cancel before deadline. I told them the subscription WAS canceled. They told me I have two accounts when questioned how an order was placed after cancelling. So went back in and manually canceled AGAIN. I wanted to remove payments, but you can't. You can only receive a link to "update" method of payment. You can't cancel account either. How convenient for them. I have sent another email requesting that forms of payment be removed. all accounts (how did I get two and why doesn't it show this under my account details) are cancelled and they completely cancel my account with them. In addition, the site is rather difficult to find your way around to where your subscriptions are so you can cancel them. The page opens up, there are larger font links and then a picture, if you scroll down past the picture taking up much of the screen, then you will see much smaller font with links to manage your subscriptions). Over all, this is extremely poor customer service and the only thing friendly about the site is to themselves with the ease or placing orders, but not user friendly in terms of controlling your information and account details, removing payments or canceling orders.

  Business response

  03/20/2024

  We have been in direct contact with the customer to get her a refund. When she requested we remove her payment info, we did so immediately. Then, she asked for a refund, but we no longer had her payment info on file. Yes, we are a subscription model and that is outlined in our terms of service. Additionally, we send an email to all subscribers 7 days before the renewal to give them ample time to cancel if they want to. We are working on refunding her, even though we do not have a valid payment method to refund to.

• Initial Complaint

  01/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  In December 2022 I subscribed for 2 annual packages for my great great grandchildren for their Christmas gift. They enjoyed it, but after a while it was overwhelming and they said to not renew. I am 91 years old, and had an incredibly difficult time navigating the company website. There is no customer service number to call. My daughter assisted me and we asked that the subscription be cancelled. There is no way to know anything (whether you are a customer or not, if they received the email, etc.) from their website. Then when I get my January credit card statement I see a charge for $745.17 from them (charged on December 5th). Then my daughter filled out a customer service email request asking for the money to be returned, they said it was cancelled for the next year. Apparently the initial request to cancel the subscription was received on December 8th. I already purchased Christmas gifts for these youngsters for last year, thinking this was actually cancelled since they never communicated otherwise. I am frustrated at their poor business practices and treatment to senior citizens. I expect a full refund.

• Initial Complaint

  01/08/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  First of all, I want to make sure, the address of the Business, on my email was I'm The Chef Too! *** ********* ******* ***** ******** ** *****. The first transaction was on 11-18-2022 when I purchased a 12 month subscription of the baking kits for a discounted price of 296.95. This initial email does indicate that this is recurring/autorenewal, so I do recognize I could have and should have cancelled at that point. However, I did not do so, as I thought we may continue. Fast Forward to 2023, a year later, I received an email stating my subscription was renewed on 11-18-2023 for the charge of 371.20. I then cancelled the subscription the same day, on 11-18-2023. I assumed all was taken care of with the cancellation, but then I received my credit card bill. I reach out to their support and let them know I wanted to see if they would be willing to refund me for the subscription since I did cancel the same day, and I also offered to pay for that current month. However, I received a response that they have a No refund policy, which they did provide the link to such in the website. I did ask about the warning/reminder email about the upcoming charge for the renewal, and they indicated they sent one with the title of "Your I'mTheChefToo upcoming shipment on Dec 18 2023." However, I never received such email, as I went back and searched. Either way, the company sends an email about once every few days, sometimes daily, so it is easy to disregard the company emails. Again, I did search the emails and did not receive this email, making me feel like this was intentional on the company's part. I do not typically write complaints, but I do not want a repeat of the same baking kits. The first baking kit we received was hot chocolate bombs, bear-themed, and now we started again with the same thing but reindeer themed. I just want to cancel the subscription and get a refund, even if partial.

• Initial Complaint

  02/13/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I opted for a 3-month subscription with I'm The Chef Too! After the trial period, I realized my 4 year-old was not interested in it, but I knew it was a trial, and after 3 months of giving the company a fair try, I will not continue. Until I realized I had been automatically charged for another three-month trial. As soon as I realized it was automatically renewed, I logged into the website and cancelled. I also reached out to the company, notifying them I would not like to move forward and would like a refund. This was requested well before any product was mailed out. I would like a refund as this product does not work for me and my family, and I only subscribed for a one-time trial of 3 months. I was charged 104.78 on February 6th, 2023.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩