Business ProfileforVolkswagen of Fallston

I purchased a 2015 Volkswagen Jetta from this automotive dealer. In addition to the vehicle purchase price, I purchased a 3-year maintenance contract at a cost of $960. It was my understanding that the maintenance would one at this facility. I later found out that Cook's was negotiating the sale of their business to another buyer; however, Cook Auto kept this a secret from me. In my conversation with a Cook representative, I was informed that future maintenance would be done at a Cook satellite office in Aberdeen, MD. In my conversation with this representative, I balked at this arrangement and requested that my maintenance contract be terminated.

The representative proceeded to inform me that a cancellation of this contract, would be done immediately, but a prorated amount, namely, about $749. I was agreeable to this amount. This discussion was near the end of January 2022, but the representative said that their finance department would have to "cut the check" at the end of January 2022. The check would be mailed to the ******************************************** Loan Department for the deposit to my loan.

Because of the well-known problems of the Baltimore Postal System, I waited somewhat for the receipt of this check by my credit union, Today is February 22, and no check has been received.

My suspicion is that I have been "bamboozled" by Cook's. It is likely that they have advised its workers to make a "fictitious" offer to get rid of the caller.

The check for $749.31 was sent to APG FCU on 2/17/2022 and it was cashed on 2/24/2022.