Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased New GMC Denali - out of state. The day the truck was delivered I called before accepting it and I said I'm not taking possession of a vehicle that has scratches. Took photos and sent To Krietz, who said in the call with Westin ******** we will take care of it and to go get an estimate. So I took possession on thier word... I went through all the trouble of getting estimates, taking time off of work and now you are trying to send them the costs and he send us a text that says, yeah We don't think we can help you. They told me to take possession of the vehicle predicated on the scratches being fixed by a local company.This is a bait and switch scammer Sale Director- ****** ********. ***** sales team ****** ******** sales Team

  Business Response

  Date: 02/19/2025

  On November 27th, 2024 ***** ***** called into Krietz Auto Sales at 10:34am inquiring about purchasing a 2024 GMC ****** 1500 VIN ****************** First and foremost to the claim of a bait and switch scam, The 2024 GMC ****** was **. ******* only vehicle he inquired about and the only vehicle Krietz Auto Sales employees negotiated, answered questions about, corresponded about and sold to ** and **s ****** **. ******* claim to a bate and switch scam is a false statement and accusation as the vehicle he inquired on was in fact the vehicle ** and **s ***** signed, paid for and had delivered to them. Krietz Auto Sales never baited the Bairds with a vehicle and then switched them into buying a different vehicle. 
  The Bairds stated they bought a New GMC Denali. Krietz Auto Sales only sells pre-owned used vehicles and **. and **s. ***** was aware of this as they texted on December 3rd 2024 into Krietz Auto stating, I'm actually having second thoughts now. This is a used vehicle. It's already been titled. I was told it was new.  Krietz Auto Employee response to his text was, What is your concern with that? and **. ***** responded, I want new. I want to be able to say I'm the only owner. This conversation confirms **. ****** knowledge the vehicle in reference that was purchased was not new. 
  The ****** agreed to and signed paperwork to purchase this vehicle sight unseen and have it delivered by transport from our dealership location in *********, ******** to their home address in *********, **. The 2024 ********** truck was picked up on December 26th, 2024 by a 3rd party transport company. The 3rd party transport company took pictures of the condition of the vehicle before pick up. They took multiple pictures of minor scratches and dirt on the vehicle which was sent to the Bairds and to Krietz Auto Sales. **. ***** called in and spoke with our employees who told him to get a quote to have the scratches buffed as Krietz Auto would agree to only buffing the scratches on the vehicle. **. ***** upon that agreement signed to receive and take in possession of the 2024 ********** from the 3rd party transport company. **. ***** sent back a $4,216.01. This quote is attached and is not a quote to buff that scratches that are agreed. This is a quote to have:
  Have the front bumper repainted with a 3 stage paint quote which none of the pictures include any scratches on the front bumper. Which was never discussed by **. ***** and ****** *********
  Replace the entire Denali Ultimate grille on the front of the truck. Which was never discussed by **. ***** or ****** *********
  Work on the headlamp assembly which was never discussed or agreed upon between ****** ******** and **. ****** 
  Have the Fender repainted with a 3 stage paint quote. This was never discussed to have the whole fender repainted but to have the scratch on this fender buffed.
  Have the Front Door repainted with a 3 stage paint quote including replacing the denali nameplate, repaint the mirror, handle, and door trim clip. This was never discussed between **. ***** and ****** ********* Krietz Auto agreed to buff the scratch out of this door. 
  Have the Rear Bumper repainted with a 3 stage paint quote while adding a *** Chevrolet cover and corrosion protection added to the vehicle. The bumper was never discussed between **. ***** and ****** ******** and there were never pictures with scratches on the bumper. 
  Krietz Auto Sales is still in agreement and will honor having the scratches in the photos by the 3rd party transport company repaired by the detail buffing that is needed to remove these minor scratches. The quote sent over to Krietz Auto from **. ***** is in extreme excess and most of it was never agreed to be done by Krietz Auto sales with **. ****** 
  The quote and all pictures of scratches are attached.

  Customer Answer

  Date: 02/20/2025

  We would like to proceed forward with the repairs that the truck dealer has agreed to repair. We would like them to set up a time at *** ********* to have this done and to contact us once this is dealt with satisfactorily We will agree that the complaint is resolved. 
  

  What is the next step?

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22923431
  
  

  We would like to proceed forward with the repairs that the truck dealer has agreed to repair. We would like them to set up a time at *** ********* to have this done and to contact us once this is dealt with satisfactorily We will agree that the complaint is resolved. 
  

  What is the next step?

  Business Response

  Date: 03/05/2025

  We will need a revised estimate to show the agreed upon scratches to be fixed by a body shop (buff and touch up only).  We have not agreed to pay for everything that is listed on the preliminary estimate from A&M Auto Body.  We have never been provided a quote for *** Chevrolet.  If the customer wishes to have *** Chevrolet do the repairs, we will need an estimate from *** ********* that only includes the fixing of the scratches caused by the third party transport we agreed to fix.  We have reached out to A&M Auto Body for a revised estimate and they never provided one to us.  We can only agree and authorize payment for these scratches as we have communicated previously.

  Customer Answer

  Date: 03/11/2025

  Complaint is still open till the company Krietz auto fixes the scratches they put on the new vehicle. Please dont close out this complaint until they follow through. 

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Krietz sold me a custom truck without disclosing to me that it had major paint work done. I contacted them on this issue. Tried to get them to buy it back. They said they couldnt buy it back but would fix it. They promised to fix it, they came and got it had it 5 weeks and had the audacity to bring it back just as bad if not worse. They also lied about some parts they promised to replace new and repaint.

  Business Response

  Date: 07/05/2024

  ******* Krietz, General Manager, has been in communication with Mr. ***** regarding his complaint.  ******* presented him with the following options:

  1. Trade the truck on a different one.

   2. Get an estimate from a body shop local to him to fix the paint work. 

  3. Bring the truck back to us to get the paint work fixed with him marking the spots he would like to have fixed and going over the truck with **** Krietz or ******* Krietz to make sure all spots would be able to be fixed. 

  The option he picked was he was bringing his truck in Wednesday 7/10/24 to our dealership to meet with ******* and/or **** to go over his truck to have it fixed.

• Initial Complaint

  Date:03/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle probably about five months ago and the first problem was water poured through the ceiling now water is pouring through the back after they fix the top. Ive had nothing but problems with this vehicle since I purchased it. Because of the warranty, they fix the first problem and the buttons in the front dont work because water poured through them, but they just keep fixing problems and they just keep happening, I just want another vehicle the same one same year I just want them to make it right. Its $100,000 vehicle.

  Business Response

  Date: 03/29/2024

  This response is from Sales Manager, ****** ********:

  ***** ****** purchased a 2023 GMC Yukon XL from us on 11/20/2023. We first received a call from ***** regarding an issue with her vehicle on 1/8/2024. She informed us that she was having a severe water leak from the entire interior roof panel. She said that she heard water moving around in the roof after they got their first snow. Water eventually began pouring through the Onstar button and the air vents. She was instructed to take the vehicle to her local *** dealership since this was likely the result of a manufacturing defect. We kept in touch with ***** to see if the issue was getting resolved by the dealership. The work was warrantied by a shop called Performance. ***** expressed some of her concerns about potential issues with her Yukon, but it was unclear as to what her ultimate goal was. We tried to clarify what she wanted and asked if she wanted to trade in her vehicle, but she said "no" and that she was just "worried that [she was] going to have further issues." Our last contact with her was with this message on 1/16/2024 when she said she was going to pick up the vehicle [from Performance]. We have not heard from ***** since. We are willing to discuss her trading her vehicle with us. If she would like to get trade numbers for her vehicle and potentially purchase another, we would be willing to assist her in this process. 

   

  Customer Answer

  Date: 04/08/2024

  Do you need information about the leaking of the vehicle? The whole top of this vehicle has leaked since I got it. They fixed the first part because its under warranty now its the back part. I mean the buttons in the front of them dont work. They just keep like fixing it, but it was so wet. Im guessing its just ruined them Loss at this point because its $100,000 vehicle whatever you need I can get that I need to know if you need paperwork or whatever Im getting ready to take it back to the leaking in the back 

  Customer Answer

  Date: 04/08/2024

  And yes, I just read their message back. Theres no need for me to contact them because every time I contact them they say contact the dealership here theyre the ones that fix the vehicle. Theres nothing they can do about it. I had asked them when I took it in for the severe water leaking, they could trade it out immediately because its going to arrest everything in the car because it poured in and it was so deep and they said its pretty much that you guys 

  Business Response

  Date: 04/12/2024

  Our original offer to trade in or buy back this vehicle still stands, however Ms. ****** needs to be willing to speak with us to make this happen and resolve this issue for her.

• Initial Complaint

  Date:10/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company sold me a truck that they knew the warranty had just recently went out on with a bad compressor I am in Nashville tn and had the truck shipped. When the truck arrived i tried using the air which would not work at all. Upon me calling Krietz the very next day they told me to take the truck to a dealer to see why it’s not working of which costed me 232 dollars for a diagnostic test of which it was clear it needed a compressor. Before I took the truck I took pictures of the engine being that I found it weird that there was purple die on the compressor hoses already so I figure someone had to know this was not working. Krietz claims the truck underwent quality and control before being shipped but I doubt that considering they had been working on the ax prior to sending the truck to me the whole process was sketchy even then dragging there feet to get me my truck after it had already been paid for. Krietz called me today and told me that none of my warranty’s covered this matter and that I would have to pay $2300 dollars to have this fixed myself as they did qc on the truck and it was working fine when it left so they say but if that were the case wouldn’t they have made me sign a as is document? I dished a paper that had warrant checked on it they responded with it’s for the aftermarket parts and it’s not covered. DO NOT BUY FROM HERE as they practice business tactics to beat people on truck they just put a lift and wheels on granted this is a 2021 ford f150 platinum with 37000 miles on it it was very strategically sold so that no one would notice. I bought the truck on sept30 2023 the day after I purchased (not received) the truck they tried to tell me they had already scheduled delivery but they did not talk to me about anything like that so they were trying there best to keep it away from me but I had to let them know that my driver was already otw and that they were trying to drag there feet which made them get everything done but now this.

  Business Response

  Date: 10/20/2023

  Customer purchased a used vehicle that has mileage outside of factory warranty. Customer was given the opportunity to purchase an extended warranty that would cover issues, such as an AC Compressor going out. Three quality control checks were performed on the vehicle and the HVAC system to ensure that it was in working condition upon the sale of the truck. As a result, Krietz Auto is not responsible for the issue the customer experienced after the vehicle was delivered. Customer was instructed to see what was wrong with his vehicle since he said that he tried to charge his AC but could not get it to work. Since the customer did not purchase an extended warranty through our company, it was the decision of Krietz Auto to not pay for the service of replacing the AC compressor. After engaging the customer to bring reconciliation from the issue, Krietz Auto agreed to pay for a replacement AC compressor part contingent upon the customer taking down the one star review, paying for the labor on his own, and scheduling the work to be done. Until the customer takes down the review, Krietz Auto will not purchase any parts for this vehicle. Customer was made aware of this and agreed to these terms.

• Initial Complaint

  Date:05/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a truck little less then month ago. 2021 ram ***** miles on it. They never told me the transmission in the truck wouldnt be able to shift to 7 or 8 th gear while driving. After I called them with the issue. They admitted it was an issue. Then said oh well there is nothing they can do about it. Unfortunately I cant drive the truck 65-70mph because wont shift correctly. They said they were going to work on a fix. Then said sorry there is none

  Business Response

  Date: 05/10/2023

  We have contacted the customer and we have come to an agreement to get the issue resolved. We are going to ship the customer a stock set of wheels and tires at no charge to him. With this agreement the customer said he will retract his complaint. 

• Initial Complaint

  Date:09/04/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The past couple of weeks I had been in the process of purchasing a truck from Krietz. While having one truck pending for purchase (purchase documentationI had sold my vehicle in order to purchase this current vehicle. Three days later after contacting the rep daily and rep not responding to either my text or calls. I get a text they sold my vehicle. I speak to Wes to see if he can resolve the matter. He responds no worries we can fix this. I find a vehicle less then the one they had waiting and he mentions I have to now put 4,500 down. When the original agreement was 1,000 down and tax exempt being that I'm military on orders. His response was the lender changes for every inquiry to a vehicle. So, on top of losing the vehicle I had on hold, selling my vehicle, and three hard inquiries to my credit Im now stuck without a vehicle and baffled at how the management team handle this situation and refuse to acknowledge they were in the wrong. I have all documentation and text to prove everything that was said and or occurred throughout this process. They should be ethical and moral and do the right thing and not continue to treat their customers this way.

  Business Response

  Date: 09/27/2022

  Business Response /* (1000, 6, 2022/09/10) */ ****** ****** reached out to Krietz Auto via phone on July 19th, 2022 in regards to purchasing a 2019 Ford F-150 XLT. She visited the dealership in person on July 21, 2022 and looked at both a 2019 Chevrolet Silverado and the 2019 Ford F-150 she initially called about. After her visit, she was texting about pricing for each of these vehicles and trading in her vehicle, which is a 2015 GMC Acadia SLT 2 BLK/BLK leather with 125,000 miles. The pricing was sent to ****** via text message on July 23, 2022. When she reviewed the pricing, ****** questioned the taxes as she stated she is active duty military and has never paid sales tax on a vehicle. The zip code she provided for her price quote was XXXXX, which is for Land O'Lakes, FL. We answered all general questions she had and provided the link to our credit application for her to pursue purchasing on July 23rd, 2022 via text message. We reached out to ****** on July 26, 2022 after not receiving the completed credit application. She requested we call her, which we did, but ****** did not answer and we left a voicemail. In fact, we made three attempts to Call ****** on July 26, 2022 and left voicemails each time. After that, we had not heard from ****** until July 29, 2022 when she sent us a stock number to another F-150 via text message and asked for $6,482 off the list price. We let her know via text message we wouldn't be able to sell her that vehicle for the reduction in price she requested and let her know about other vehicles we had available in the price range she was requesting, but was not interested in any of the vehicles we suggested to her in her price range. ****** let us know at this time that she was pre approved for $53,500 from her own credit union, Navy Federal and suggested more truck options that would fit this approval amount. We asked if she would be able to put any money down to get the truck she wanted since it was above her approval amount, but she said that she could not put any money down. ****** Auto had no contact or communication with ****** until August 18th, 2022 where she submitted an online inquiry through our company's website. We sent her the link to our credit application on August 19, 2022. Over the next few days, she was texting with our chat bot software about perhaps using the dealership financing and extended out for a longer term to keep her payments within $800 to $850 per month. She again mentioned tax exemption for her home of record. She let us know that she completed the credit application as a "joint application" and that she had sold her old vehicle to carmax for $14,500. She also sent a screen shot to the chat bot of the vehicle she was interested in on August 21st, 2022. On August 22, 2022 one of our live representatives took back over the text communication and let ****** know we received her credit application and requested a copy of her Driver's License, which is our protocol to collect when running an application for credit. We also let her know that the truck she had mentioned to the chat bot the day prior had sold. She then picked out another F-150 on August 23rd, 2022. A sales representative let her know to run the credit application we needed her drivers license and her co-applicants drivers license which she provided the same day. On August 23rd, 2022 at 3:41pm a sales representative sent her a document via text message with the approval we had through Capital One on the Ford F-150 showing in the documentation was a $14,000 down payment and a 75 month term at 9.96% and they required proof of income to proceed with this approval. When we asked her if she was putting the money down from the vehicle she sold to CarMax she let us know that she wouldn't be because she needed to pay off that loan. Her follow up response stated she wanted 84 months and that she does not pay vehicle sales tax as she is an active duty military member. In response, the sales representative let her know we could not secure longer financing terms other than the 75months. On August 24th, ****** texted in asking for an update on the vehicle purchase where the sales representative responded letting her know if the taxes are removed from the purchase, the $14,000 down payment, interest rate, and term would remain the same. The sales representative asked ****** if she could call in to speak over the phone on August 24th and she called in and spoke with Krietz Auto's sales manager Wes who further explained the $14,000 down payment and why Capital One was not offering her the 84 month term. She referred back to a conversation she had with an internet representative who let her know we do offer 84 month term financing with our lenders but did not understand the bank did not qualify her for these terms. On August 26th, she asked for Capital One's approval and stated a mortgage would be dropping off her credit and so would an auto loan and that Capital One needs to take into consideration her liquid assets. Capital One as a lender looks at the current credit report at the time the application is submitted and at the time her mortgage and auto loan were currently listed. ****** Auto unfortunately does not have the power over Capital One to make them take these circumstances into consideration as their approval system is bases on ratios and algorithms. On August 26th, ****** let us know she spoke with Capital One and they told her to have us request 84 months on her behalf. We did so on August 26th, and the request was denied with Capital One. Ms. ****** then stated she would contact them herself again and let us know Capital One told her Krietz Auto as a dealership needs to request 84 months on her behalf. Krietz Auto does not know who she spoke to at Capital One but our approval terms for her to request 84 month was denied as shown in Exhibit A. Exhibit A shows that Capital One max term for ****** ****** is 75 months. ****** then stated we never sent her the breakdown of the purchase but it was sent via text message to her on August 23rd. Text message convo continued through On August 25th, 2022 the vehicle Krietz Auto had Ms. ****** approved on with Capital One for sold to another customer. She continued to text in on August 26th where we continued to let her know we could not adjust the approval from Capital One to get the 84 months she desired. We also let her know she could still proceed to purchase the truck with her own financing since our approval was not agreeable to her terms. On August 27th-August 29th ****** asked for the vehicle breakdown we had sent her on August 23rd. We let ****** know on August 29, 2022 that the vehicle she had been approved on was now sold. On August 30th, she supplied the proof of income to proceed with the purchase that Krietz Auto had originally told her about on August 23rd. On August 30th, she supplied her and her co-signers leave and earnings statement as proof of income and the Sales Manager asked for ******'s military orders for the tax exemption through Florida she was requesting. Ms. ****** was looking to register the vehicle in Florida which is her state of record with the military. In order to prove tax exemption our Sales Manager told Ms. ****** we needed her LES and Military Orders in order to send into the state of Florida to verify she is in fact tax exempt. She was unwilling to provide us with the proper documentation that was needed. She also stated to us her co-signer would be taking the vehicle back to Florida the following month which under Florida guidelines disqualifies vehicle tax exemption if the vehicle is located in Florida which she stated it would be. Krietz Auto Sales Manager let her know we would indeed have to collect her taxes. ****** stated via text message that if she is miliary than she is tax exempt and the sales manager sent her Exhibit B attachment which is a Florida Affidavit which clearly states, "I will not bring the vehicle/vessel into the state of Florida within 6 months from the date of purchase, even for temporary reasons." Ms. ****** reached out to us on September 1st asking if we had another truck that matched the vehicle she had been approved on. We responded via text message that we did not have another match. Ms. ****** reached out to us via text on September 2nd saying she had found a similar vehicle but it was missing a few features. Krietz Autos Sales manager updated the Capital One approval with the newly picked out vehicle and texted Ms. ****** the approval showing a $4,350 deposit for 75 months at 11.99%. Ms. ****** texted back asking why she needed to put $4,350 as a deposit on the vehicle when the other approval on the truck that had sold was only $1,000. We had texted and communicated with ****** the approval for the other truck was $14,000 not $1,000. Again, Capital One uses a computer system for the auto loan approvals and each vehicle changes the computer algorithm on rate and down payment based on the year of the vehicle and the vehicle's J.D. Power Values. Ms. ****** ****** was not satisfied with this explanation to her. We did not hear from Ms. ****** after September 2nd, 2022.