Reviews
This profile includes reviews for JamesAllen.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 219 Customer Reviews
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Review fromDARIN R
Date: 01/21/2025
5 starsDARIN R
Date: 01/21/2025
Bought a pair of diamond studs for my wife. I liked the transparency of the entire process, from the quality of the diamonds to the prices. Sadly I didn't get them in time for Christmas, however the online rep worked with me and changed the shipping from my home address to the one where we were on vacation at. I expect to work with them again in the future.
JamesAllen.com
Date: 04/22/2025
Thank you very much for your feedback! We are happy to hear your wife loves her earrings and we appreciate you working with us on ****** for the delivery!Review fromMark V
Date: 01/15/2025
5 starsMark V
Date: 01/15/2025
Very pleased with both the product and service. Brooke in particular was awesome in staying in touch and overseeing my order and making sure it arrived on time for Christmas.JamesAllen.com
Date: 01/21/2025
Thank you Mark! We are thrilled to hear you enjoyed your experience with Brooke and that your gift arrived on time!Review fromStephen S
Date: 01/14/2025
5 starsStephen S
Date: 01/14/2025
Great diamond earrings! Quality and price excellent! Could not be happier with purchase!JamesAllen.com
Date: 01/16/2025
Thank you Stephen! We are delighted to know you love the earrings!Review fromAllison P
Date: 01/09/2025
5 starsAllison P
Date: 01/09/2025
Great customer service! Best I’ve had in a while. They responded so quickly and professionally to my emails. Unfortunately I had to return, but they made that process so simple.JamesAllen.com
Date: 01/11/2025
We appreciate your feedback Allison! If you are still searching for the perfect jewelry please do not hesitate to let us know. We hope to have the pleasure of assisting you again soon.Review fromClay D
Date: 01/08/2025
1 starClay D
Date: 01/08/2025
I purchased and engagement ring and a wedding ring for my now wife from James Allen. The center stone fell out of the engagement ring within 3 months. Now, and 4 days, a stone fell out of her wedding ring. Quality control does not exist at this company.JamesAllen.com
Date: 01/09/2025
We appreciate you reaching out about your wife's wedding ring and we are sorry to hear a pave stone is missing so soon. Our team will be reaching out to you shortly to offer assistance with a service order.Review fromViraj G
Date: 01/07/2025
4 starsViraj G
Date: 01/07/2025
Hi, the ring looks great but we had a wedding ring also bought from James Allen and it seems we accidentally ordered 14k gold instead of 18k ??. I know there’s nothing you can do but I wanted to let you know that the ring would have looked great in 18k. I wish I saw that option earlier or if that was even an option while purchasing the ring. But we love James Allen.JamesAllen.com
Date: 01/09/2025
We are so glad to hear you love the ring style! If you are within your return window our team would love to assist you with an exchange towards another metal if that is your preference. Please contact our customer service team for further assistance.Review fromWarren M
Date: 01/07/2025
5 starsWarren M
Date: 01/07/2025
Absolutely beautiful ring! Quality, timely, and shipping process was very fast. Customer service was great. All around A+!JamesAllen.com
Date: 01/09/2025
Thank you Warren! We are happy to know you love your new ring!Review fromCandice M
Date: 01/06/2025
5 starsCandice M
Date: 01/06/2025
Gorgeous eternity rings! Fast, friendly, helpful customer service!! Reasonably priced.JamesAllen.com
Date: 01/09/2025
Congratulations Candice! We are thrilled to hear you are in love with your new eternity ring. Enjoy!Review fromMarsha S
Date: 01/02/2025
2 starsMarsha S
Date: 01/02/2025
Poor customer service. I ordered stud earrings. I am still considering returning them. I HATE the backs that came with them, and chatted with a rep about switching them out. I was told I could do that for screw on backs for an additional $125. After paying over $2200 for the studs, they want an additional $125 for screw on backs???? I was shocked to say the least, and considering that is most likely the least expensive part of the earrings, I expected to be able to switch them out. The backs are like a flat disc, extremely hard to work with, both getting them on and off. They are very small and difficult to use. My daughter in law also received a pair for Christmas and does not like the backs.JamesAllen.com
Date: 01/03/2025
Thank you for sharing your feedback Marsha! We are sorry to hear the design of the earrings is not to your liking. Guardian backs are the most secure option and feature a spring mechanism that grips the post. We can offer the modification to screwbacks for $125 or assist with pricing to explore traditional pushbacks. Our customer service team is happy to assist you when you are ready to move forward.Review fromClay D
Date: 01/01/2025
1 starClay D
Date: 01/01/2025
Beautiful product that fell apart within 3 months. The center stone simply fell out of the engagement ring 3 weeks before the wedding. I contacted customer service who stated I had to ship the ring back to the company (at MY expense $30) and it would be returned in approx 6 weeks (no expedited services are available under any circumstances). James Allen would cover the repair IF a fault was found in the craftsmanship. I had the ring fixed at a local jeweler at an additional cost to me of $500. Do NOT purchase important jewelry from this company.JamesAllen.com
Date: 01/03/2025
We appreciate you sharing your feedback and apologize this was your experience, especially so soon after receiving your ring. All jewelry must be inspected before the necessary work, any costs and the estimated completion timeframe can be confirmed. We see that our team offered to assist you with a service order however we do understand your decision to visit a local jeweler for timing purposes. In the future should you wish to take advantage of warranty services or if your ring ever needs additional resize or repairs our customer service team will be happy to assist you.
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