Plumber
Warner Service Plumbing, Heating & Air ConditioningThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Plumber.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date: 11/26/23 Amount: $254.00 The business committed to providing me a solution to my water heater having dumped water all over my basement. After having a technician come out, he sold me on a separate valve for my water main, which to my knowledge is fine, as I am obviously not a professional in this area. However, they sold me a separate piece for my water heater, totaling $254.00, to which after installing and charging me, they were unable to get my water heater to turn on for a different reason, therefore being unable to prove that the work they charged me for had solved any problem at all. They recommended I call the manufacturer, who scoffed at me when I told them what Warner was trying to charge me, and recommended I go elsewhere. After this phone call, I called Warner and explained what had exactly happened. I spoke with the apparent sales manager, Josh, who said he would look at my paperwork and see what they could do to refund me. He never called me back. I called three separate times after this and was told each time he was "busy" and would call me later. He never did. Warner has made no attempt to right this. I even expressed that I appreciated the valve work and was not looking to refund that, which would also cover the cost of the technician coming to my house to begin with. I simply wanted a refund on the part and service for the irrelevant work done. I called multiple times before scheduling the other water heater replacement but as I have a 1 year old, no hot water was impacting our living situation and I was forced to move forward with it. Invoice: ********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.