ComplaintsforMcDonald's
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Complaint Details
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Initial Complaint
02/01/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I went to McDonald's on West 7th Street yesterday, Wednesday, January 31, 2024 at 3:48 p.m. I received a flyer stating that I could get an order of fries for free no purchase necessary. I checked everywhere on the flyer to make sure that I didn't have to place my order on the app. and it didn't. It did state that if I wanted to save time I can order on the app but it never said "order ONLY on the app". I presented it to the gentleman at the window and he told me that I can only get the fries if I order through the app. so I proceeded to ask him where it says it on the flyer and he pointed to the part where it said "to save time order on the app." I told him that it didn't mean that I had to order on the app it only stated that if I wanted to save time. This is false advertisement because no where on the flyer did it state that I had to only order on the app. I did order 2 meals for my niece and nephew which wasn't a problem I did pay for that but I wanted the fries from the flyer.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.