Complaints

This profile includes complaints for Samcart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Samcart, Inc.

  11850 W Market Pl STE C Fulton, MD 20759-2671

  
• 

  Samcart, Inc.

  3200 Gracie Kiltz Ln STE 400 Austin, TX 78758-3005

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a one time product in 9/23 which was a creator challenge with this company. In January of 2024 they charged my card for a $239 membership fee I NEVER authorized. I reached out to customer service and heard nothing. I then filed a complaint with my bank when they did not reply. Days later, I got a reply where I was informed if I ask my bank to close the dispute they would give me a refund. I have the emails attached. I called the bank and closed the dispute. My bank also gave me confirmation the dispute was closed, but also Informed me that an open dispute should have no bearing on them giving me a refund for a charge I never authorized. I’ve have since been emailing them and have yet to receive my money back. It has been nearly a month of cat and mouse. I demand my refund from this business or I will file a police report for fraud and pursue legal matters. Attached is a link to version 3.0 of what I signed up for. I was version 2.0. You can clearly see it is not a membership and it is a one time fee for a 5 day challenge. I’ve also included backup from email convos where they said they would refund me.  Link removed by BBB

  Business Response

  Date: 02/19/2025

  Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.

  Typically our CreatorU subscriptions rebill one year from the original purchase date for the standard list price instead of the discounted initial price you paid, as documented in your receipt. That said, we are happy to provide a refund as we understand how frustrating an unexpected rebill may be! Unfortunately, it looks like your charge has an active dispute opened which means we can't issue a refund during this period. It looks like the dispute should be resolved in the next six days, if the resolution isn't the outcome you expected, could you please contact us directly at [email protected] with the subject line ‘BBB - Charge Assistance’? This will help us prioritize your support request and help assist in your refund! 
  
  We would appreciate the opportunity to review your account further and help make things right.

  
  Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
  

  
  

• Initial Complaint

  Date:01/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau, I am writing to formally file a complaint against SamCart regarding an unauthorized and unrecognized charge to my account. Details of the Issue: Company Name: SamCart Date of Charge: December 28, 2024 Amount Charged: $239 Payment Method: ****** Background Information: In December 2024, I received a notification from ****** regarding a charge of $239. I have my ****** account set to notify me of any charges over $100, which is how I became aware of this transaction. Upon investigating further, I discovered that this charge was an automated renewal for a product I was apparently charged for in 2023—a charge I was completely unaware of until now. I do not own a business and have no need for this product or service. I do not recall ever ordering this product in 2023, and I only discovered the renewal charge six days ago. Actions Taken: I immediately contacted SamCart on the same day I received the ****** notification to dispute the charge and request a refund. However, SamCart responded that they do not issue refunds after a charge has been processed. Why I Disagree with the Charge: I was not aware of the original purchase in 2023. I do not own a business, which makes the product unnecessary and irrelevant to me. I only became aware of the recurring charge after it occurred, leaving me no opportunity to cancel in advance. Resolution Requested: I respectfully request a full refund of $239 for this unauthorized charge and that the company cancels any future renewals or subscriptions under my name. Supporting Documents: I have included copies of my ****** notification, email correspondence with SamCart, and any other relevant documentation to support my claim. I appreciate your assistance in resolving this matter. Please let me know if you require any additional information.

  Business Response

  Date: 01/06/2025

  Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.

  Typically our CreatorU subscriptions rebill one year from the original purchase date for the standard list price instead of the discounted initial price you paid, as documented in your receipt. I did take a look at your account and see that your $239 charge was fully refunded and your account has been cancelled! It may take a few business days after the refund to see that reflected in your account. 
  
  Could you please contact us directly at [email protected] with the subject line ‘BBB- Assistance’? We would appreciate the opportunity to review your account further and help make things right.

  Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.

• Initial Complaint

  Date:01/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for an offer on SamCart inc/ CreatorU two years ago for The Course Creation Challenge™ 2.0. This was a one time payment course (I quadruple checked because I know a lot of these things are set to auto recurring payment) the offer said ONE TIME PAYMENT. I purchased this course two years ago. There were no other charges than the initial one time agreed to payment then a few weeks ago I noticed a $7 charge from them (I’ve never purchased anything from them fir $7) and then all of a sudden a $239 charge. Which wasn’t even the same price as the initial charge. The fact that they never charged anything for two years shows it’s not a reoccurring charge. The $7 charge was probably just to see if my account was open and the $239 unapproved charge was just out right theft. I WOULD BOT TRUST THIS COMPANY WITH YOUR CC INFO.

  Business Response

  Date: 01/13/2025

  Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.
  Typically our CreatorU subscriptions rebill one year from the original purchase date for the standard list price instead of the discounted initial price you paid, as documented in your receipt. That said, we would love to help get your account cancelled and refunded!
  Could you please contact us directly at [email protected] with the subject line ‘BBB - Assistance’ and include in the body of the email your TrustPilot username? This will help us prioritize your support request! 
  We would appreciate the opportunity to review your account further and help make things right.
  Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
  
  

  Customer Answer

  Date: 01/13/2025

  They clearly state within their response that the charges renew every year. 
  

  that’s not what happened here. Which is why it’s shady. 
  

  I purchased a one time payment course. Two years later I was charged seven dollars then a week later over two hundred dollars. Proving it wasn’t on an annual renewal. 
  

  and the seven dollars first is usually done by shady businesses to see if the card holder notices or has funds for them to then do an extra sneaky charge. 

• Initial Complaint

  Date:12/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they billed me $144 to pay pal for a "subscription" of which I had no awareness of or gave consent to. extremely unethical and predatory business.

  Business Response

  Date: 12/17/2024

  Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.
  Typically our CreatorU subscriptions rebill one year from the original purchase date for the standard list price instead of the discounted initial price you paid, as documented in your receipt.
  Could you please contact us directly at [email protected] with the subject line ‘********** - Assistance’ and include in the body of the email your ********** username? This will help us prioritize your support request! 
  We would appreciate the opportunity to review your account further and help make things right.
  Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a charge on my credit card for a service that I have not used or intend to use. I subscribed to this service a long time ago as a trial and completely forgot about it. Then when I saw the charge on my card I contacted the company immediately on the same date and requested a refund since I am not using this service and completely forgot about it. They charged the money from my card without my consent. I was notified that they won't do refunds which is absurd as what kind of company doesn't refund after charging a person that completely forgot that they have their credit card info on file. Based on the other complaints looks like I am not the only one scammed like this. This is a total fraud.

  Business Response

  Date: 11/04/2024

  Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.
  Could you please contact us directly at [email protected] with the subject line ‘BBB - Assistance’? This will help us prioritize your support request! 
  We would appreciate the opportunity to review your account further and make things right. Unfortunately, I was unable to find an account associated with the email connected with the BBB so I couldn't issue a refund. Please reach out to our support team and we will make sure to help!
  We would love to better understand how we can improve our product to better serve you and future entrepreneurs.
  Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.
  
  

• Initial Complaint

  Date:09/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email saying I will be charged $239 on October 6th, 2024 for a subscription I do not have and did not register for. I immediately wrote an email, attempted to login and could not because I don’t actually have an account. After looking into reviews, I saw they had many people who had attempted to stop a subscription they were unaware of and could not. This company is a fraudulent company.

  Business Response

  Date: 10/10/2024

  Thank you for taking the time to reach out to us and provide your experience. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously.

  Typically our CreatorU subscriptions rebill one year from the original purchase date for the standard list price instead of the discounted initial price you paid, as documented in your receipt.

  It looks like you were able to get in touch with our support team and your account has been cancelled and a refund issued. We would love to further work with you to make this right - please contact us directly at [email protected] with the subject line ‘BBB - Assistance’, this will help us prioritize your support request! 
  
  We would appreciate the opportunity to review your account further and help make things right.

  Thank you again for bringing this to our attention, and we hope to have the chance to serve you better in the future.

  
  

• Initial Complaint

  Date:08/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this service a year ago and found it underwhelming. Since I had only paid $19, I didn't bother any more and considered a cheap learning lesson. 1 year later, I was hit with an undisclosed subscription renewal of $144 for a product that I didn't want in the first place, nor did I want a subscription. This is misleading and abusive and I intend to seek whatever remedies are available.

  Business Response

  Date: 08/19/2024

  **** ****** purchased our product: CreatorU with the Traffic Bundle on 2/15/23 for $49 and 8/7/23 for $10. This included a free year subscription to CreatorU, which would renew at the end of the free year as per our sales page: *****************************************

  **** ****** reached out to have the subscription canceled and refunded after the subscription had renewed. As per our terms and conditions - ******************************************** - CreatorU subscriptions are non-refundable.

  In accordance with our policy, our team attempted to remedy the situation by offering **** ****** an additional free year for the subscription paid; which would provide **** ****** 2 years to CreatorU. **** ****** hadn’t responded to our attempts to remedy.

  As of 8/16/2024, **** ******’s CreatorU subscription has been immediately canceled and a full refund has been issued.

• Initial Complaint

  Date:07/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged my credit card and won’t issue a refund. I did not know of the account and never logged on.

  Business Response

  Date: 07/29/2024

  Thank you for providing the details of *** ********s case. 

  On 7/6/2023, *** ******* purchased CreatorU Course Creation Challenge that is an annual subscription of $144/year. This resulted in the 7/6/2024 charge.

  Our terms and conditions state that unless there is a request to cancel within 5 days of a subscription charge we cannot issue a refund. When a customer checks out they are automatically agreeing to our terms and condition. See our terms and conditions here: ********************************************

  
  When *** ******* initially reached out it was past the 5 day grace period and the annual subscription had been charged. However, our billing team always wants to act with the customer in mind and I have gone ahead and fully cancelled and issued a full refund for the $144 charge (screenshot of refund included). 

  Thank you!

  
  

• Initial Complaint

  Date:07/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never received a subscription renewal notice for their service. I was charged for yearly subscription of $144 plus some marketplace upgrade that I don’t recall agreeing to for the sum of $349. I never used their product once in the last year and wasn’t aware of the renewal. I was notified on July 15th, 2024 that two payments had gone through. I emailed them the moment I got the withdrawal notifications that day. The customer service took two days to respond and after much back and forth they told me they won’t give a refund. But they offered me a free subscription, however I’d been charged for that subscription so it’s not free then. I contacted them the DAY I received the notifications. This is bad business practice, and just making enemies of their customers that don’t want the extended service and doing it in a sneaky way to get money out of people. I’ve seen so many reviews now with the same story as mine. I want my money back, I don’t use the service, and it’s quite a lot of money to fork out for something I don’t use. Super shady stuff.

  Business Response

  Date: 07/29/2024

  Thank you for providing the details of Mr. *********'s case. 

  
  SamCart issued a full refund of $349 to Mr. ********* on 2/29/2024 (screenshot of refund and communication of refund included in attached files).

  
  Our terms and conditions state that unless there is a request to cancel within 5 days of a subscription charge we cannot issue a refund. When a customer checks out they are automatically agreeing to our terms and condition. See our terms and conditions here: ******************************************** 

  Mr. ********* purchased and thus agreed to the terms and conditions of the annual subscription on 7/15/2023.

  
  When Mr. ********* initially reached out it was past the 5 day grace period which resulted in the annual renewal. However, our team always wants to act in the best interest of the customer and be able to work towards a resolution. He has been given a full refund and will not be charged from SamCart again. 
  
  

  
  

  Customer Answer

  Date: 07/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:06/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a membership product on April 16, 2024. Upon noticing the charge I reached out to support to cancel and receive a refund as I didn't recognize the membership. Support (Koko) reached back out and said it was added on to another product as a free membership for the year to be charged the following year. she offered a free month to try the product or to be downgraded to a monthly membership or a refund if I still thought it wasn't worth the money. She did all of this instead of just cancelling. At the time I didn't know she had messaged back. Later I realized that there was no refund and when I contacted her back she said it was too late and that I was past the 30 day refund period although I originally messaged right away and she didn't cancel it when I asked. Then she said oh well when I brought that fact up and then switched up what she said and said that I had to cancel before the free trial which I wasn't aware of and I have never used the product., She said the original offer to refund or downgrade was void. I then asked to speak with someone else but she said she was at the top and there was no one else to speak to. I honestly believe she is swindling people because I see the same complaint about the same offer and program being listed. She is not trying to resolve she just keeps pointing out the terms and conditions but she is the reason it didn't happen in a timely manner. I have tried to resolve directly with the company but she the support agent doesn't want to provide a resolution. She is more combative than helpful.

  Business Response

  Date: 07/03/2024

  Thank you for providing the details of ******** ******** case. 

  We have gone ahead and issued a full refund of $144 to ******** ******** on 7/3/2024 (screenshot of proof of refund in attached files). I also included a screenshot of the communication with Koko where she did offer to issue a refund upon confirmation.
  Our terms and conditions state that unless there is a request to cancel within 5 days of a subscription charge we cannot issue a refund. When a customer checks out they are automatically agreeing to our terms and condition. See our terms and conditions here: ********************************************
  

  That said, the refund for her annual charge was fully reimbursed and her account is cancelled and a rebill will not occur in the future.

  Thank you.