Customer ReviewsforGAC Services

***************************, the GAC technician that serviced our HVAC units today was outstanding. He did a great job for our semiannual service check on an extremely hot day. We highly recommend GAC Services because of ****** professionalism and great skills. Thank you ***** for a job well done!

The three year old furnace they recommended and installed had a circuit board that fried over Thanksgiving break while I was away. It took until Monday to get a service technician there and he ordered the wrong part! They came to install it and said they would reschedule on Saturday. I called on Saturday and found out they were closed until Monday. Two cold weeks and my furnace still isn’t repaired! Plus I paid in advance! UPDATE: They replaced the control board three times and it continued to fail. I also have had 1/4" of water in the basement during the last few months. The most recent HVAC technician says that this water is causing the control board to short out and says it is no longer covered by the warranty - $1500!! He says it will take another two weeks to order the parts,. I am having two sump pumps and a French drain installed and the technician says that if I don't wait the two weeks that it will take for them to do the foundation repair, the furnace will just need to be repaired again anyway. Even if I have had a small amount of water (1/4"") in the basement, that shouldn't stop my furnace from working unless they installed it on the ground. The latest repairs are $1500 and climbing. It's almost cheaper to get a new HVAC system installed. ONE THING'S FOR SURE, IF I GET A NEW SYSTEM INSTALLED AFTER ONLY THREE YEARS, IT WON'T BE WITH GAC EVER AGAIN!!

I have used them before and it took 2 techs to fix AC problem. The young guy didn't know anything so the older fixed the problem. Problem now is I called about cleaning the furnace not a through clean but dust and cobwebs out. They had a promotion for season clean and tune up a cost of $129. The guy came asked me what I wanted told him his comment was that would be between $800 and $1200. Told him what the office said and he said they do not know the pricing. So I said want the $129 service I was quoted. He began to badger me to death about getting a new system. They had specials and on and on that I needed a new system. He was doing something where the unit was and then came out and started again about getting a new unit. I said no and I guess he thought I was alone and up in age (77) he was going to badger me to death but my daughter was upstairs and when she came down he was startled. Then he said he was finished and found out all he did was take a rag and wipe the outside of unit never looked at filter and charged me $129. I called after he left and complained they said someone would call that was 3 days ago called today same thing no call back. I want my money back I could of taken a rag and did what he did for nothing. I will continue to call till I have some compensation. I didn't want to complain but think people should watch out especially if you are up in age. If my daughter hadn't been here I think he would of badgered me more always have someone in the house when these people show up

I feel that I was taken advantage of by having GAC come out to try and solve a noise problem with one of my AC units! I was told that I'd have to replace over $2000 worth of equipment. Got 2nd opinion and realized that NOTHING needed to be replaced! What a bunch of THIEVES!

The promptness, professionalism, knowledgeable technicians, and price all contribute to my excellent experience with GAC.

Rip off. Told me my condensate pump needed replacing and it would cost $1053 but they would give me a $252 discount bringing the price down to $801. Ultimately i found out the condensate pump probably was fine- there was a kink in the line for the output hose. But a condensate pump of the exact model I had costs $64 and change. It's a plug in model. It takes less than 5 mins to install. I did it myself, before discovering the problem was a kink in the line. Simple to do. I emailed asking them to refund the $114 service call fee since I didn't think they diagnosed the problem correctly and were trying to rip me off. They didn't reply.

Our experience with GAC Services has been a complete nightmare. We signed a contract for them to replace our air conditioning system, and after nearly two weeks, they have not been able to successfully complete the installation. Their field engineers are unknowledgeable in the key areas needed to complete the effort - particularly on the wiring side. They have sent numerous technicians over, and the end result is that the thermostat will not turn the system off, and so the A/C system is operating around the clock running the new unit into the ground and our electric bill through the roof. They told us that they cannot send a technician over for nearly two weeks as the technician is on vacation. They also told us they would stay as long as it took to fix the problem, then left never to return. We put in an urgent/emergency call days ago, and they have not called back. To top it off, they charged our credit card without our authorization prior to the completion of the work which is in direct violation of the contract we signed with them. We are elderly, and their initial installation team refused to wear masks which is stated in their policy. Untrustworthy is an understatement. Under no circumstances would we ever recommend GAC services to anyone!

I called for HVAC summer tune up and I was quoted $114 for the service. GAC personnel Edmond Mo flipped two switches on my HVAC. No other services were provided other than checking the parameters on the HVAC. He demanded $340 to which I objected; I believe flipping two switches should be part of maintenance and does qualify for $226 extra payment. He was intimidating and since I was alone at home, I did not argue and gave him a check for $340. I called their office the next day with my complaint and was promised to get a call back, which I never received. I have been a customer of GAC for many years, but with this experience, I will never use their services again.

Horrible. Broken hvac pvc adapter. $115 house call, technician said $650 some dollars to “rebuild line.” Not including house visit. So $775 plus parts. I knew what the issue was, I was just afraid to attempt it myself. When I asked what rebuilding the line entailed, he said replacing the broken part. So I declined the work, paid the man $115 for the house call. He was nice enough, talked to me about what needed to get done and went on his way. I ran into my neighbor, who has some HVac experience. He came in, took a look, removed a broken fitting, and told me the part I needed. A 50c male 3/4 inch piece of pvc adapter. The contractor, had piece on him, could have done the work in ten mins for $775? High way robbery. I’m sure they can get the job done. They over charged you 1000% every time. They did the same thing to me with a heating element for my dryer. $90 part, house visit $115, $250 labor. $465 dollars for the part and 30 mins of work. The guy didn’t even clean out my lint traps or check the line out of the exhaust. And they didn’t clarify the cost. Ie make me aware the labor was separate from house call/part/ labor. I was told different pricing by office and technician. I called to complain, telling them them anew dryer cost $50 more then the work they did, And had I known the full cost upfront I would have declined. And bought a new dryer. They said tough cookies, work is done, pay up. So I did. Do NOT use this company. They are dishonest, and will over charge you every time. I’m sure they get the work done, but you shouldn’t be overcharged the way I was. Wondering if their practices are just criminally ridiculous rates, or if I was targeted for being a woman? Either way, don’t use them. They should be investigated. I would have gladly paid $200/ even $250 for that man’s time, about a 10 minute job. 50cent part. That still would have been too much. But $775!!??? Come on! I wish I had remembered the experience I had the first time w the dryer. Never again

I signed up for their executive membership with GAC services in order to have quick and easy access to their services. Unfortunately, I have been calling them for 5 months for the repair they proposed for my HVAC. All they did was bounce me around, lie that their manager will give me a call to apologize. Never got a call even when I call to follow with them. I don't appreciate people stealing from me. GAC services Gaithersburg MD failed to provide me the executive service I signed for, and they kept billing my card for monthly membership.