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Find a Location

NEA Member Benefits has 1 locations, listed below.

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    Business ProfileforNEA Member Benefits

    Associations

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    16 complaints closed in last 3 years

    13 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview


    NEA Member Benefits provides education professionals with solutions that help make their lives better so they can focus on educating and supporting students.

    Business Details

    Location of This Business
    900 Clopper Rd Ste 300, Gaithersburg, MD 20878-1360
    BBB File Opened:
    6/28/2002
    Years in Business:
    57
    Business Started:
    1/1/1967
    Business Started Locally:
    1/1/1967
    Business Incorporated:
    1/1/1985
    Type of Entity:
    Corporation
    Business Management
    • Ms. Leona Lindner, President/CEO
    Contact Information

    Principal

    • Ms. Leona Lindner, President/CEO
    Additional Contact Information

    Email Addresses

    Customer Complaints

    16 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/01/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I paused my paid membership of $99 with the company for 2 months in early February 2022 and the company continued to charge me at the end of February and March. I called and they said there was a glitch in the system and thats why I was charged. Since then I spoke to 3 different agents telling me they would issue a refund. Each time I check up about the issue they tell me a refun was never processed and they would process for me. I also told them I want to suspend my paid membership indefinitely but they tell my only my account manager can do that. They have left messages for him requesting a call for me and I have yet to receive a call. They should have never been able to charge my account in the first place and they will not reissue the funds back to me after their mistake
    Read More

    Customer Reviews

    7 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mary D

    1 star

    06/20/2024

    Not only did they have me pay around $4000 for a "lifetime" membership with "so many perks and travel dollars and points that add up" but the "dollars" constantly expire and when you try to use them, they don't even allow you to use more than 10% of them at a time. They told me that if I started paying $49 a month, my travel dollars could basically pay for my cruise and I would only owe a very small amount. So I did that for 6 months and when I checked, my dollars would be expiring the next month. I tried to use them for a cruise and the discount on the cruise was around $200 and even though I had $2300 in travel dollars, they could only apply $190 towards the cruise. So a cruise that was originally $2550 was now going o cost a little over $2100. I got upset and she told me not to worry because she could also apply my points which would bring it down to $2000. The only way this could be worth it for anyone, is if you go on vacation 10 times a year. We are teachers...that is clearly not happening! Also, once I tried using them to rent a car, and it was more expensive through them than it was going through my local rental place. It's a complete and utter scam.

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