Complaints

• Initial Complaint

  01/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On July 5th 2023 I entered into a contract with Beltway builders for a project for a cost of $19,998.72. The payment plan was 33% down, 33% at the start of the job and 33% at completion. I used my credit card *** advantage to pay the initial payment on July 5th. On August 5, I was advised by Beltway builders that *** declined the card and payment did not go through. I notified the bank and was advised that that there was a fraudulent charge of $56.20 so they automatically reversed the payments that were made on this card. They also cancelled the card and was sending me a new one. To expedite the contractors work I used a different card to pay Beltway Builders an amount of $6,666 on August 7th. On September 12 at the start of the job I paid Beltway Builders another $7,000. At the completion of the job on October 9 I paid the remaining balance of $6,332.72. This brings total payment of $19,998.72 ****Beltway Builders had also submitted and invoice to *** credit card for an additional payment of $6,666 and this was paid to Beltway Builders on October 11, 2023. TOTAL PAYMENT COLLECTED BY BELTWAY BUILDERS $26,664.72 I am requesting FULL REFUND OF 6666.00 Plus interest of 12.99 accruing from 10-11-23 to current . Beltway Builders has denied receiving this money from the credit card company.

  

  Business response

  01/22/2024

  We have spoken to Mrs ****** several times in regards to the payments made to Beltway Builder's for the job we completed for her.

  I have attached documents showing the payments we have received to date.  We are not showing any overpayment on this account.

  Deposit $6,666.00 Visa 8360 paid  7/5/23.

  Returned deposit $6,666 Visa 8360  7/5/2023.

  Deposit $6,666  Visa 1712  7/31/2023.

  Start Payment $7,000  Visa 5261  9/12/2023.

  Final Payment $6,332.72  Visa  5261  10/9/2023.

   

  Payments total $19,998.72 Total Contract $19,998.72

  Please let me know if any other documentation is needed.

  Thank you,

  Michele H*****

  Beltway Builder's Inc.

• Initial Complaint

  01/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  A check in the amount of $11,164 was given to BBB in March 2023 for the repair of my floor. No work was done. I requested a refund in October 2023. BBB had me sign a mutual agreement to release form which they also signed stating the release would be processed within 7-10 days. This form was returned to BBB on October 11, 2023. I have made numerous attempts by visiting, phoning and emailing to regain my money to no avail.

  

  Business response

  01/16/2024

  The management staff has been in communication with customer.  We are waiting for the revised Mutual Release Agreement to be signed before we can process the refund.

  Customer response

  01/22/2024

  Beltway Builders sent a contract for me to sign stating they will issue a check in the amount of $1,000. Not honoring the previous contract of $ 11, 633.45 plus interest.

• Initial Complaint

  12/15/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  In mid-July 2023, the HOA at my rental property sent me a report of an inspection which indicated repairs needed for my wood deck. It also stated failure to comply could result in a violation and fines, and a re-inspection of the deck would be 15 days. I contacted ******* **** for referrals for this project. Beltway Builders was one of the contractors that contacted me. Although the other contractors were cheaper in price for a composite deck re-face with rails, their starting time-frame was 3-4 weeks. I chose Beltway Builders because the project manager Brain R***** assured me as stated in the signed Contract of a start time-frame of 1-2 weeks weather permitting. After many discussions of the final details, I signed the Contract with Beltway Builders and the initial payment of $2665.00 was made on August 16, 2023. Before I made the initial payment Beltway Builders were responsive to my inquiries, after they received the initial payment most responses came to a halt. After weeks of calling and texting Mr. R***** regarding the delays with this project, I was told to address my concerns with Matthew L**** the Production Manager. When you call Beltway Builders you never get an actual person to speak with you can only leave voice messages. I have made numerous calls to the Production Manager and left voice messages regarding requesting a return call to address the ongoing delays and problems with this project. The Production Manager returned only a few calls and he would make excuses and false promises of when the work would be started. I have also sent him numerous text and email which the Production Manager never responded. I contacted the Project Manager for the contact information to Mr. L**** supervisor and was given the name of ***** ******. I call Mr.***** and he stated that he was no longer working with Beltway Builders. A month or so later, I was not able to reach Mr. R***** and assumed that he was no longer with Beltway Builders also. On November 22, 2023 I emailed the Beltway Builders team requesting my full refund and as of December 15, 2023, I have not heard from Beltway Builders regarding the refund. I am working with another contractor regarding this project. As a senior citizen I have never experience any situation like this and will never use Beltway Builders for any projects in the future. Their behavior is very unprofessional and disingenuous.

  

  Business response

  12/22/2023

  We have spoken to Mr ******** and sent a Mutual Release Agreement for him to sign.  Once the document is signed we will refund full deposit back to Mr ********.

• Initial Complaint

  09/25/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On August 2, 2023 I entered into agreement with Beltway Builders Representative Bruce L***. I needed some work done to my kitchen and living room and some other handyman work done around the house. The work was supposed to start according to the contract within 3/5 weeks, well it didn't happened. NO call, NO show or NO communication about any delays from Beltway Builders or Mr. Bruce L***.Seven weeks later I finally got in touch with Mr. L*** on (Sept. 12)asking what happened to my kitchen Mr. L*** proceeded with an excuse that he was out of town and he didn't know.(I call and text Mr. L*** on 9/12/2023). On September 14, 2023 I cancelled the contract with Beltway Builders and I wanted my money back (refund) $3000. I was told the cabinets have been built and being delivered next week can't return. I wanted to have the bottom cabinets done, but I no longer trusted Beltway builders I believed I was being scammed by them. I was asking over and over for an invoice so I can see when the cabinets was order, finished and how much it was going to cost. Beltway builders continually refused my request for a copy of the invoice for the cabinets. I told Beltway builders they needed to email me a copy of the invoice and billing by Thursday 21st, if not don't come on Friday 22nd. I was told by Beltway builders they was going to email a copy of the purchased order on Friday. They lied again! Beltway builders have $3000 of my money and I have nothing to show for it but excuses and lies. If the cabinets was going to be delayed I should have been told. While waiting for the bottom cabinets Beltway builders should have been doing the other things that I contracted them to do, in order, to show a Good Faith effort. Beltway builders broke to contract signed on August 2, 2023, by not doing the work I contracted them to do.

  

  Business response

  10/02/2023

  Mrs **** signed her contract on 8/2 and was informed of her cancellation timeframe. On 9/12 she called and said she wanted her deposit back because we're taking too long.
  
  She was informed that her cabinets were ordered and they would be in shortly. We made it clear when they arrive we will be out to install them within a day or two.
  
  On 9/18 She texted that the cabinets needed to be installed by 9/23.
  
  On 9/19 she reminded us that the cabinets need to be installed by the 23rd again.
  
  We spoke with her on 9/21 and arranged for her install on 9/22/23.
  
  Mrs **** asked for a change order to remove her granite countertops install her cabinets and reinstall the granite and reconnect the plumbing. A new Addendum was sent for the cost of the work.

  Then Mrs **** accused us of scamming her and that we didn't purchase her cabinets. She sent us a text at 7 pm on the 9/21/23 informing us that if anyone from Beltway came to her house she would call the police. We have tried to reach out to her several times but no response. 

  We have honored our contract and still plan to complete our contract. We have time and expenses that surpass the deposit collected on this job. We have respected the customers wish to not come on site after receiving the materials and scheduling our crews for install. From the day that request was put in we have been in able to full-fill our contract duties. 

  We would like to complete and finish the job for the homeowner - Please let us know how we can help accomplish this. 

  Thank you

  

  Business response

  10/23/2023

  Beltway Builder's sent the docusign link on 9/21/2023. Mrs **** opened the link viewed and declined, we can resend the docusign for her to sign.  We would like to complete this job for her, we have already ordered the cabinets.

• Initial Complaint

  09/13/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I had a contract with belt with Builders To car wash and restain my Dickand and the contract was slated to start in August 14th which is on A Monday they were supposed to come To the house the Saturday before the 14th and powerwash I had a family member waited no one showedAnd no one from beltway called to state what was the issue that they did not power wash the deck on Saturday. I the customer had to reach out to beltway builders on Monday August 14 to ask him what was the issue they Stated there was a mix up they didn't even remember that there was a job slated for that day. Please note I have a contract I signed the contract and I made a deposit of $900. Ask her Bentley builders the salesman Mr. Gregg who came out initially was not no longer with them thus there is a new person who is oversein the Deck project. finally got to send someone out there to power wash the deck and stain the deck the gentleman that they sent out was no professional First of all they stated that the stain that was on the deck was paint. t the gentleman was having a hard time to powdrwash the deck had to come back out a second time to power wash thr deck and the force of the power wash tore up the wood. The Gentlemen the next day continue to stain the deck would it be torture and often all the splinters the deck after that was dry the paint that the stain that was put on was unprofessional it was dripping running street marks brush marks and you couldn't stop on the deck because the deck had splinters Presently it is now September 13th and the deck has not finished they have to come back out again and send and have to staying I have put aside 2 family gatherings I cannot even sit on my deck really what I would like is for the contract to be canceled and my money return. I have not sunk out on my deck since the middle of August and it's now going into fall and every time I have to be the one to Call beltwauy builders to ask them what is going on when are they coming back out to resend and staying I am tired I'm not going to do it anymore I just want my money back and I will do my deck myself. At at 1 point when I complained the lady who took my complaint in the end she didn't realize that she did not hang up the phone correctly and she called me A f....ing b****

  

  Business response

  09/28/2023

  Beltway Builder's resolved this issue on the day the complaint was filed.  A refund check in the amount of $933.  #8303 was delivered to Mrs ********* within three days.

  We have spoken to customer today and she is satisfied.

• Initial Complaint

  06/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  In April 2023, my wife and I contacted **** ******* for a contractor to fix our clothes closet in the master bedroom. The existing shelves had failed and collapsed. **** ******* directed us to Beltway Builders in Gambrill, MD. Beltway sent an estimator to review our situation and quoted a repair price. The representative had to call his boss who told him to quote us their “standard day rate for two people of $1,350” which we assumed would be for 16 hours of labor time plus materials. We also assumed that if the handymen did not work a full day, we wouldn’t be charged for a full day...but boy were we mistaken. What we actually received for this amount was four hours of one handyman's time...he arrived at our home at 11am and left at 3pm. Clearly Beltway Builders misquoted our job and they also overcharged us by a factor of three. Four hours of one person’s time is NOT eight hours of two people’s time. And even if Beltway claimed that the $1,350 day rate was only for one person, they still overcharged us by nearly a factor of two! My wife and I are an elderly couple, both in our late 60s. We had no way to realize that when Beltway quoted us that full day rate...they would only send one handyman who would be working half a day...we trusted Beltway and we trusted their recommendation. The handyman's work included two shoe shelves and one wooden clothes rod! After the handyman left, we even had to go to ****’s and buy and install a center bracket to support the sagging wooden rod! To make things worse, a few weeks later, the wooden rod failed and collapsed another existing shelf! The handyman had cut the rod too short, so, we had to clean up the mess again, and spend another $100 on brackets and install them ourselves! Beltway's response to this complaint was to send us a $100 gift card for ******* ********** and make us sign a non-disclosure agreement. When we cashed in the card, it was only for $50 which negated our NDA, hence this complaint.

  

  Business response

  06/22/2023

  Attached is the signed mutual release that both parties signed on 3/17/23. This matter has been resolved and handled before this complaint was filed. We have tried several times through phone and email to warranty the work even after we both signed a release of all responsibilities months ago. Homeowner refused our warranty services and to get someone out there to address. Attached is the email chain between us and the customer. In terms of the gift cards certainly if they can prove to us that the gift card they used was the one we gave them then we are happy to make that right. We told that to the customer and offered to send $50 but they refused and said they wanted $500 and an apology. 

  Customer response

  07/14/2023

  This concerns Complaint ID: ******** between me and Beltway Builders in Gambrills, MD. I am pleased to say that Beltway reached out to me and we were able to resolve our differences. I would like for the BBB to consider this case closed through mutual agreement.

  
  

• Initial Complaint

  06/07/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I entered into a contract with beltway builders on January 13, 2023 to get some insurance resolution and work done for an insurance claim. That way builders lined me up with *** *******r is a mediator between my insurance company and myself. getting absolutely no response from Beltway builders or the adjuster for beltway builders. calling on a daily basis and being promised on the rare occurrence that they answer the phone that they will call me back with some sort of information the following day. Getting nothing, and now they will not even answer the phone. I have a large chunk of damage to my roof.

  

  Business response

  06/14/2023

  We have been in communication with the customer and *** *******r. The complaint is about commucation on the insurance companies end.

• Initial Complaint

  05/23/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I received a contract with Beltway Builders and paid a down payment for bay windows and siding in February. I called several times and emailed the company and have hot heard back from them. It is now the end of May.

  

  Business response

  06/05/2023

  Our supplier no longer provides windows at the existing size. We had the windows measured on 5/23 to confirm if the new supplier would be able to work within these specifications. We have daily follow ups with our suppliers involved and will continue to update the customer. The General Manager spoke with the customer today and informed her of an update. Out next update is scheduled to call her by end of week with a date of arrival. 

• Initial Complaint

  01/04/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  We contracted with Beltway Builders to have work done in Jan 2022 to install stair treads and risers, replace balusters and railings, stain those railings.. Contract was signed 30 October 2021 Completed Payment Feb 2022 after project was completed. Our issue is that several treads are loose and/or making noises. One of the bullnose covers has come off, and I suspect there are additional loose noses. There are a number of gaps between treads and risers, the side edges do not appear smooth (a bit of caulking might've helped on all the gaps?) We had them come back to fix a badly done section of railing, and the first few creaky steps. But nothing has been done regarding the many gaps, or more recently, the loose bullnose cover. We have called and emailed them many times since November of 2022 but ZERO response (except one call-back thinking we wanted new work, no, said they'd pass it along to resolutions dept). We contacted the rep we dealt with before, and he is no longer with them but said he'd also pass the info along. So, we have one disconnected bullnose and suspect others are loose. We would appreciate contact to arrange for repair of the work that is not even 1 year old yet.

  

  Business response

  01/25/2023

  Business Response /* (1000, 19, 2023/01/23) */ Beltway Builder's has met with Mrs ***** and went over the issues that need to be fixed. The installer has started to make the necessary repairs and will finish all repairs by Wednesday January 25, 2023. to homeowner's satisfaction. Consumer Response /* (2000, 21, 2023/01/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  08/29/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I had beltway builders come out and give me an estimate to pour approximately 21 footers in my backyard, they came out June 25th, 2022 to view the job. I had plans, permits the works, I even sent copies to their office to allow for the quote, this included a full to scale set of plans of my property including elevation changes. I was given a contract to sign a few days later for $2,800 which I felt to be very reasonable for the job. The contract included the breakdown of payment and a description of work. The next day I was called and told the contract was for the wrong amount they needed $4,400 to complete my work, while I was not happy with it I agreed if they would guarantee my job would be completed in the timeframe agreed upon (I was doing this the day before 4th of July weekend and they had yet to confirm a date). Again the Project Manager came out to the site for a 3rd time. I signed the contract on June 29, 2022, work was to be done on July 1, 2022. On June 30, 2022 their concrete guy came out to see the site and told me he had to cancel the pour due to the fact that he needed a pump truck. I received a call from the owner of the company telling me he needed me to pay for a pump truck because it was missed in their estimate, when I said your Project Manager came out and was responsible for the estimate I was told that he doesn't do concrete so it wasn't his fault. I used to be in construction and unfortunately the customer isn't responsible if you missed something in your estimate, you have a contract and are obligated to complete it unless the scope of work changes. When I mentioned this I was told he would not complete the job if they were to lose money, again not my problem I have a signed contract. Had I not needed it done that weekend to complete my project I would have fought it. I was forced to pay for a pump truck, I am looking to have the additional out of contract costs reimbursed.

  

  Business response

  09/15/2022

  Business Response /* (1000, 7, 2022/09/07) */ ***Document Attached*** On 6/29/2022, we signed a contract with homeowner. On 6/30/2022, our crew went to visit the site. On 7/1/2022, we advised the homeowner the only way to reach the area where the footers were to be poured would require the use of a concrete pump truck. On 7/1/2022, homeowner was offered a full refund. On 7/1/2022 homeowner stated he wanted to move forward. On 7/1/2022, the homeowner agreed to pay the exact cost of the concrete pump truck directly to Jernigan Concrete Pumping, Inc. The work was completed without issue. The homeowner paid the concrete pumping company directly. Beltway Builders was not paid for this service. Two months after the job is completed, the homeowner wants a refund from Beltway Builders for money he paid to Jernigan Concrete Pumping. We understand everyone can get online and file a complaint about anything under the sun. Well, sometimes as a business owner we scratch our head and wonder what world we are living in - that a homeowner wants a refund from one contractor for services provided by another contractor. There is no refund available as we were not the contractor paid for the pumping services. Have a nice day.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩