Business ProfileforHughes Network Systems, LLC

Been going through this for several years and now months. First of all my deceased wife of over 4 years still remained holder of the account at our home after she passed and I even had to start the service over. Now over 4 years later she still was the account holder so I asked why am I paying it?? Maybe you need to refund me all my money since shes passed!!! Now I have a new issue. My stepdaughter has moved down the road from me. She wasnt established when she needed service. I paid for her deposit and they said that would be fine. So here we are in July and she started her service in sept of last year and Im the primary holder of her account. Several times they said accounts had to be paid in full in order to fix the name. Someone says the account t needed to be cancelled. Another says they can remove his name. Etc etc. a new story every phone call. **** spent hours upon hours on the phone trying to fix this. Myself and my daughter missing work since we had to be together For verifications. My new wife even spent many hours trying to fix this. We get either disconnected or hung up on or no answers that they do t have the ability to fix it. So we get sent to account management. Weve even spoke to an accounts manager. When we called back after speaking g with the manager we were told hes from another state and laws will vary. Ok so why did I waste my time? Why am I co. Texted to him then? I do t have a choice! These are the people your company hired and I have to deal with liars and incompetent people. I dont like to use those words but weve been lied to over and over and given a different story each phone call. Were not asking for much. All we Want is my name to be taken off her account and the ********************** to get it together. Ive been a Hughes net customer for a long time now and Im starting to regret to stay with the company. I can go on and on but if you look at the notes between the two accounts youllunderstand the frustration!