Business ProfileforBethpage Federal Credit Union

The company has stated over the phone to many misleading information and now wants the balance in full but can't prove how and why the balance in full needs to be paid. Have called them Oct 3rd 2023 trying to pay monthly payment was told I was in collections and was gonna get a call back but never did. Then call the week after and got a Monica in collections that stated the loan was closed and paid off. Following up this had called back again and was told that a supervisor with need to involved due to the money not being applied to the loan. Never got a call. Recently called them again in Nov 3rd and never got any answers as to why the account was in collections but was told that there was nothing to be paid. Most recently they had a tow truck come and take the vehicle on Dec 7th and was told that in order to get the vehicle back had to pay the balance in full. Was not going to accept that due to the fact no one in the company could explain the previous problem. Was told I needed to prove that payments were being made due to the fact of them stating they haven't received any payments since Aug 2023. Which is a lie and I sent in the bank statement proving they had been taking out the money from the account. Following up back on the request of the agent and sending in all the proof. They wanted proof that insurance was on the car between certain months. And after sending them that information they have no gone back to saying that no payment has been made on the account since Aug 2023. As well as them stating that they never spoke to me at all in Sept or Oct about anything. It's one thing then it's another. They say one thing then turn around and say something different and also give out false information. I just want my vehicle back that I had been making payments on. As well as them correcting how they conduct business with people. To many lies and confusion come from them.