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Find a Location

Costello's Ace Hardware has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Costello's Ace Hardware

      7936 Crain Hwy S Glen Burnie, MD 21061-4932

    • Costello's Ace Hardware

      4167 Mountain Rd Pasadena, MD 21122-4455

    • Costello's Ace Hardware

      89 Central Ave W Edgewater, MD 21037-2620

    Business ProfileforCostello's Ace Hardware

    Hardware Sales
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers lawn, garden, bird food & houses, hardware, hearth, patio, pool & spa equipment, sales and supplies.

    Business Details

    This is a multi-location business.

    Find a Location

    Costello's Ace Hardware has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Costello's Ace Hardware

        7936 Crain Hwy S Glen Burnie, MD 21061-4932

      • Costello's Ace Hardware

        4167 Mountain Rd Pasadena, MD 21122-4455

      • Costello's Ace Hardware

        89 Central Ave W Edgewater, MD 21037-2620

      Location of This Business
      7936 Crain Hwy S, Glen Burnie, MD 21061-4932
      BBB File Opened:
      12/1/2003
      Years in Business:
      46
      Business Started:
      8/1/1978
      Business Started Locally:
      8/1/1978
      Business Incorporated:
      8/4/1978
      Type of Entity:
      Corporation
      Alternate Business Name
      • Ace Hardware Village
      • Ace Hardware & Hearth
      • Ace Hardware
      • Ace Home & Leisure
      Contact Information

      Customer Contact

      • Mr. Michael Costellos, Owner
      • Mr. Scott Fait, Director of Operations
      Additional Contact Information

      Fax Numbers

      • (410) 969-7910
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      11/02/2022

      Complaint Type:
      Billing Issues
      Status:
      Answered
      We ordered a hot tub and installation from *********. We were told that the ground would be leveled prior to installation (have it in writing) and they just dumped sand on top of the grass and put the hot tub at a slant on it. We had a site visit with ********* prior to delivery and the ********* representative at that time they told us it was going to be an easy job, and everything would be leveled prior to installation. They also dropped the hot tub (crashed to the ground) while delivering it to us. Now we are having trouble getting them to fix all this with a solution we feel is acceptable based on what we were told by *********. We just want what they promised us and a hot tub that is level so we can fill it with water.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Mary S

      1 star

      04/25/2024

      The store neglected to make right what they wronged to my car. They were to make and program a new fob key for my car. Instead they deactivated my original key so after 4 hour of being there they said they would pay for the tow to the shop. I had many apologies from the girl knowing she did wrong…so after 4 hour now 9pm I had to call a tow truck and to to Glen Burnie Nissan to have fixed the next day…So it will cost me $150. Towing and $1457. For the key fobs that was to be made at *** **** ***** and all destroyed by the person that was to make it right in the beginning…now ACE only wants to pay $150. Towing bill and not take responsibility for the person that destroyed my key fob holder and MY key fob that I’ve been using for 12 years…ACE is not accepting responsibility

      Local BBB

      BBB of Greater Maryland

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