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            Business ProfileFitzgerald Auto Mall

            Used Car Dealers

            Contact Information

            101 S Edgewood Dr

            Hagerstown, MD 21740

            Get Directions
            Visit Website
            (240) 329-2004

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            101 S Edgewood Dr, Hagerstown, MD 21740
            BBB File Opened:
            5/17/2022
            Years in Business:
            5
            Business Started:
            1/1/2019
            Additional Contact Information

            Fax Numbers

            • (301) 733-1102
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/18/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            We bought a truck on 11/30/2023 for over $34,000. We put $4,000 down payment on the vehicle and had traded a vehicle in. We drove the truck for a trip with our children that weekend. We found mechanical issues with the truck. Contacted the dealership and they “fixed” the truck. We took it back and realized it was not fixed. They supposedly ordered the part, got the wrong part and made us wait longer. They have now got the “wrong part” 3 times and have had our truck for a week, and been dragging us out on answers for 2 weeks. Our warranty with them says we can trade it within 30 days of the purchase but they refuse to allow us to do that. They threatened a lawyer and they asked us what do we think that will do? They gave us a cheap beat down Jeep Cherokee to drive and thinks this is a resolution to the problem. Can’t get in contact with corporate. This truck was not worth the money they charged us if the dealership has had it longer than we have. This dealership just keeps telling us a few more days. Again, we bought this truck on 11/30/23 and today is 12/18/23. We are almost out of the 30 day warranty exchange and they will not give us answers. I need this problem fixed.
            Read More
            Read 6 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Ann V.

            09/19/2023

            We have been having issues with our car since we got it . It's been in the shop quite a bit and is still having issues and have made Donnie aware over and over . We bought the loaner for life and am told repeatedly over the last 3 months there is no loaners. Now comes today where car won't even start and I call the service manager Andy C*** and he says the same but also told me to deal with it what's a few more days.

            Fitzgerald Auto Mall Response

            09/22/2023

            Dear Mrs. V**********, Thank you for bringing your vehicle in for inspection. We were able to provide a loaner car and inspect your vehicle the same day without an appointment. After testing and diagnosing the vehicle, we found that the issues were caused by a bad battery, which you had replaced yourself. Additionally, the tire vibration was caused by a lack of frequent tire rotations. Although we sold you the car, we cannot be responsible for any issues that arise during your ownership beyond our normal used car warranty of 90 days or 4,000 miles. We are glad that the vehicle has been repaired and returned to you in good working order, and we appreciate your feedback. We look forward to helping you in the future. Kind regards, Andy P*******

            Customer Response

            09/25/2023

            This is a complete lie and got car back Thursday and again on Saturday morning car wouldn't start at all . I called you and informed you of this and you told me to have it towed in but that you didn't have a loaner for a loaner for life guarantee that we payed for . Than you continued to tell me that all loaners were out for big job's. Which concerns me even more that you rushed my car out of the sshop and said it was our fault when the front end issues have been going on since the time of purchase. We have brought our car into you for regular maintenance and all these times not once have you rotated these tires nor did we deny this service.

            Local BBB

            BBB of Greater Maryland

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