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Find a Location

Brothers Services Company has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Brothers Services Company

      111 Hanover Pike Hampstead, MD 21074-2019

      BBB Accredited Business
    • Brothers Services Company

      9608 Deereco Rd Timonium, MD 21093-2120

      BBB Accredited Business
    • Brothers Services Company

      9400 Snowden River Pkwy Columbia, MD 21045-5297

      BBB Accredited Business

    Business ProfileforBrothers Services Company

    Roofing Contractors
    Multi Location Business
    BBB accredited business

    Additional business information

    Additional Info:
    This organization is a 2017 recipient of BBB Greater Maryland's Torch Award for Ethics. The Torch Award for Ethics is BBB's premier public recognition of organizations that intentionally pursue six TRUST! Principles. The award embodies the BBB's mission of advancing marketplace trust. 9:00AM - 5:00PM Mon. - Fri.
    9:00AM - 3:00PM Sat.
    Closed Sunday
    See all additional business information

    At-a-glance

    Customer Reviews

    3.48/5stars

    Average of 21 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/25/1990

    Years in Business: 38

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Products & Services

    This company offers full service roofing and exterior remodeling for residential and commercial needs. Services include roofing, insulation, siding, gutters and gutter protection, windows, doors, decks, and masonry.

    Business Details

    This is a multi-location business.

    Find a Location

    Brothers Services Company has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Brothers Services Company

        111 Hanover Pike Hampstead, MD 21074-2019

        BBB Accredited Business
      • Brothers Services Company

        9608 Deereco Rd Timonium, MD 21093-2120

        BBB Accredited Business
      • Brothers Services Company

        9400 Snowden River Pkwy Columbia, MD 21045-5297

        BBB Accredited Business
      Location of This Business
      111 Hanover Pike, Hampstead, MD 21074-2019
      BBB File Opened:
      12/22/1986
      Years in Business:
      38
      Business Started:
      5/1/1986
      Business Incorporated:
      9/23/1986
      Accredited Since:
      6/25/1990
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of NAT-72177-2 for this business, issued by U.S. Environmental Protection Agency. The expiration date of this license is 2/6/2027.

      These agencies may include:

      U.S. Environmental Protection Agency

      1200 Pennsylvania Avenue, N.W.

      Washington DC 20004

      (202) 272-0167

      https://www.epa.gov

      Type of Entity:
      Corporation
      Alternate Business Name
      • Brothers Roofing Company
      • Brothers Services
      Business Management
      • Mr. John Martindale, CEO
      • Mr. Dave MacLean, Senior Vice President
      Contact Information

      Principal

      • Mr. John Martindale, CEO

      Customer Contact

      • Mr. John Martindale, CEO
      • Mr. Steve Zwagil, President
      • Mr. Dave MacLean, Senior Vice President
      Additional Contact Information

      Fax Numbers

      • (410) 239-6275
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Hire a trusted roofing contractor to repair, replace roof

      Customer Complaints

      9 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/25/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      In 2019, I signed a contract with Brothers company for a kitchen remodeling job. The first start date, I was told by the contractor that I had to have hard wire smoke detectors installed in every room of my home in order for my home to be in compliance with county code regardless of me having *** security & smoke detector. On 2-12-2024, the hard wire smoke detectors went off profusely saying, "low battery." Contacted the Fire Department to report to change battery. On 2-13-2024 @ 5:00 p.m., hard wire smoke detectors was going off again, "low battery." Contacted Fire Department to replace battery (different brand name) to swap out. Hard wire smoke detectors continued to sound off, "low battery." Contacted ***. *** assured me that their equipment that I have had for over 24 years is not the issue. Contacted Rob L****** 443 - ******** (cell) Supervisor at Brothers requesting to remove each hard wire smoke detectors none of which has an expiration date on each, and fill hole with sheetrock/drywall to make area look original. L****** refused. He stated, "that a hard wire smoke detector is mandatory." Specialist ***** with the Fire Department assured me that as long as I have a working smoke detectors in every room of my home that I own, is acceptable. In addition to, a, "a hard wire smoke detector can be removed." Specialist ***** gave me the telephone number to County Government in Towson - *** **** ********** ******* Room ***, Towson, Md 21204 (410*********). On March 11, 2024, met with Chief Electrical Inspector Mr. ** ****** who is familiar with the install date of the kitchen remodeling & hard wire smoke detector(s) inside of my home that was installed by Brothers. However, inspector ***** was unable to provide me with a copy of the policy that reads, "a hard wire smoke detector is mandatory." ***** verbally stated, "at that time doing my 2019 kitchen remodeling job, a hard wire smoke detector was mandatory. " Not True
      Read More

      Customer Reviews

      21 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jean M

      1 star

      07/04/2024

      Jun. 18, 2024, signed a contract with Brothers to rebuild top portion of brick chimney. Quoted price $7,427 with a 10 yr. Workmanship warranty. Approx 2 days after signing contract, I received a call from the sales rep. stating an error had been made on the contract and instead of a 10 year warranty on the chimney brick rebuild, it should have been just one year and he needed to come back with the new changed contract for me to sign. I contacted the contract manager who confirmed that an error had indeed been made on the initial contract. She offered no apology, no offer to come up with another solution as a compromise. When I explained I would not be signing a new contract and canceling the initial one I had signed. She stated that was my right, if that was what I wanted to do. Her attitude was: "We really don't give a crap. We don't need your business". Brothers were really in breech of the contract and refused to do anything to make it right. They don't seem to understand that the best advertisement for their business is word of mouth. Deliver great customer service and smaller contracts more times than not, will lead to bigger contracts. In this case, this really is Brothers' loss. I wrote this review to warn others that this company is no longer deserving of the 5 star reviews they may have enjoyed in the past. I would never contact again for any service. Shame on them. Jean M

      Brothers Services Company Response

      07/08/2024

      Thank you for your feedback. We sincerely apologize for the miscommunication regarding the warranty for the project that we are no longer doing for you. While the initial miscommunication is unfortunate, it was caught before it was too late, which speaks to our systems, processes, and commitment to treating each customer like family and their property like our own. If we can be of any assistance in the future, please let us know.

      Local BBB

      BBB of Greater Maryland

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