Reviews

This profile includes reviews for Brothers Services Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Brothers Services Company

  111 Hanover Pike Hampstead, MD 21074-2019

  
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  Brothers Services Company

  9608 Deereco Rd Timonium, MD 21093-2120

  
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  Brothers Services Company

  9400 Snowden River Pkwy Columbia, MD 21045-5297

  

Review Details

• Review fromThomas L

  Date: 05/08/2025

  1 star
  I was hoping to like this local company, and when they came out to show me their windows, I thought I would . Then things went sideways (I originally wrote "bait and switch" here but that might be an unfair description of what happened, so I'll let you decide after reading this review). I ordered a specialized window from them in December 2024. They said the installation would be in April, and I was ok with that, but the window has obvious water damage and I wanted it done sooner than later. We agreed that someone would come out in the interim to re-seal the existing window as well as they could while we wait. Yeah, nobody did that. I PAID them over $1100 for a down payment and waited. Then it got to be around April 10th 2025 or so, and I'd not heard from them, so I contacted them. They then told me that they had been trying to reach me for some time and couldn't and that the window I needed to have installed was actually over $1000 MORE than the original contract that I signed and put a down payment on. And they hadn't ordered that one either. First, am I actually supposed to believe that I couldn't be reached in 90 DAYS????? I checked phone messages and didn't see anything, but in fairness I could've missed a call or two. I had $1K already down and they decided that multiple calls, a letter or even a quick stop by to my house (the agent I talked to LIVED in my town somewhere) was a step to far? I got my money back, which is good, but now I still have a rotted window getting worse all the time and NO replacement on the way yet because I have to go back out and comparison shop again. I would be fortunate to replace this window by the fall now. I wouldn't do business with them again on a dare, they're either incompetent or sketchy and it's not worth another experience to find out which one it is. If you've had a good experience with them, great, they screwed me.

• Review fromROY L

  Date: 04/10/2025

  1 star
  We had a roof leak, so we called Brothers Services (Hampstead). The estimator said it could cost $2,743.00 and probably take all day. The materials were minimal. We thought that was reasonable for a two man crew for all day, so my wife signed the contract. They came last week. It actually took less than three hours. If she had known it would be that amount for three hours, she would’ve called another company. So, if you want to pay almost a thousand dollars an hour for a two man crew, call Brothers. If not, you may want to call another company.

• Review fromJean M

  Date: 07/04/2024

  1 star

  Jean M

  Date: 07/04/2024

  Jun. 18, 2024, signed a contract with Brothers to rebuild top portion of brick chimney. Quoted price $7,427 with a 10 yr. Workmanship warranty. Approx 2 days after signing contract, I received a call from the sales rep. stating an error had been made on the contract and instead of a 10 year warranty on the chimney brick rebuild, it should have been just one year and he needed to come back with the new changed contract for me to sign. I contacted the contract manager who confirmed that an error had indeed been made on the initial contract. She offered no apology, no offer to come up with another solution as a compromise. When I explained I would not be signing a new contract and canceling the initial one I had signed. She stated that was my right, if that was what I wanted to do. Her attitude was: "We really don't give a crap. We don't need your business". Brothers were really in breech of the contract and refused to do anything to make it right. They don't seem to understand that the best advertisement for their business is word of mouth. Deliver great customer service and smaller contracts more times than not, will lead to bigger contracts. In this case, this really is Brothers' loss. I wrote this review to warn others that this company is no longer deserving of the 5 star reviews they may have enjoyed in the past. I would never contact again for any service. Shame on them. Jean M

  Brothers Services Company

  Date: 07/08/2024

  Thank you for your feedback. We sincerely apologize for the miscommunication regarding the warranty for the project that we are no longer doing for you. While the initial miscommunication is unfortunate, it was caught before it was too late, which speaks to our systems, processes, and commitment to treating each customer like family and their property like our own. If we can be of any assistance in the future, please let us know.

• Review fromMary G

  Date: 06/27/2024

  1 star
  We used Brothers for a hallway full bath and a Primary bath. Demo both and rebuild. The workmanship and the workers themselves were excellent. The folks we worked with in the showroom to get everything set up and the contract signed were also excellent. I found out however that if there is anything discovered once they demo, making it right is a very very costly affair. A plumbing issue came up with the plumber already on site. He worked 4 hours to fix it. The charge for that was quite substantially more than anything a regular plumber would cost. So I asked for a time and materials invoice and not just the $, amount for the fix. I was told they did not break down their costs like that. I had another contractor in to do other work in the home which included installing to code fire/smoke/CM detectors. Brothers electricians came in saw they were already hard wired into the correct locations and spent a small amount of time checking out the detectors which worked fine. They replaced the new smoke detectors with the latest code kind that have a 10 battery built in and changed 3 circuit breakers to the arc fault kind. While piggy backing onto work that a previous contractor had done correctly, they refused to lower their charge because the price was in the contract, period. This is just wrong but my call to them went nowhere. It just seemed so anti-consumer relations. Bottom line I am happy with the workers and the physical work done. I am not happy with how they handle their additional out of contract costing procedure - and at the very end the smoke detector issue where the hard wiring was already done to tell me it makes no difference, the contract cost is the cost, is just wrong.

• Review fromMichael K

  Date: 05/23/2024

  1 star

  Michael K

  Date: 05/23/2024

  I have begun receiving unwanted emails from various individuals from Brothers Services Company. I have more than once, asked very politely to not be solicited, each time I did receive a response stating that I would be removed. The unwanted emails continue. I consider this poor practice and now I am leaving this review.

  Brothers Services Company

  Date: 07/08/2024

  We sincerely apologize for any inconvenience or aggravation we may have caused you by attempting to reach you. If we can be of any assistance in the future, please feel free to reach out to us. Thanks!

• Review fromLarry W

  Date: 05/22/2024

  5 stars
  The entire process of replacing part of our roof was pleasant. Mike, the initial surveyor, did a thorough job and was very pleasant. The roofing crew was also pleasant and did a great job. The whole process was painless. I highly recommend this company.

• Review fromDorothy D

  Date: 05/03/2024

  5 stars
  We recently had our 1st floor bathroom renovated & I'm pleased to say we love it. Each Brothers crew member & supervisors were professional & worked hard every single day to make our bathroom beautiful. Praise for Dustin & Reese for a job well done. Dustin was on-the-job every day & he & Reese worked well together to complete it. Shout out to Danielle, who was our 1st contact & helped us in so many ways. To Kayla, for helping us in selecting materials, & to Kelli for also helping in so many ways. Can't say enough about Dustin. He worked continuously & only stopped when I asked questions. He listened & offered advice only when asked. We look forward to "working" with Brothers again!

• Review fromGary K

  Date: 04/10/2024

  5 stars
  Excellent crew, field supervisor. No goofing around, got the job done.

• Review fromNathan W

  Date: 04/09/2024

  5 stars
  I had an exceptional experience with Brothers Services. From start to finish, they exceeded my expectations. The team was professional, knowledgeable, and attentive to detail. Our new kitchen is stunning, and the Brother Services to anyone looking for a reliable and skilled team for their renovation needs.

• Review fromPamela F

  Date: 02/16/2024

  5 stars
  0n 2/15/2024 your crew truck 8 with Gage did an awesome job they work as a team Gage is definitely a team leader. not sure the other crew names but did awesome job also and the boss I'm very satisfied with your this crew.