ComplaintsforAerotek Staffing Services

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Initial Complaint
02/08/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Starting the end of December 2023 to very early January 2024z I have been working with Alyssa. I was promised a very desirable position with a massive company. KNOWING I have a clean background I knew It was a shoe in. I turned down 3 guaranteed permanent positions elsewhere due to this promise. After the background check came back, I was informed they found something, but I provided proof that it was incorrect and even Alyssa said she didn't agree with the Aerotek AI and she would guaranteed find me something by the beginning of the following week. Well it is now 2 weeks past the time she was supposed to find me something and she has yet to return any of my calls, reply to any of my messages or emails. This company offers no help to anyone that they have to actually do a little work on their end. We are real life people you are messing with, we have lives, we have families and we have bills too. Please DO NOT promise anything you cannot deliver because now we are on the side of stuggling and facing homelesness due to your neglect and lack of compassion.
Business response
02/13/2024
Thank you for escalating the above complaint to our attention. Aerotek takes these matters seriously. Aerotek will investigate the complaint and address it accordingly.
Customer response
02/14/2024

Complaint: ********

I am rejecting this response because:
Although You have messaged back which is appreciated, You still left me without work and without response and high hopes of finding career placement. I've turned down 3 guarantee opportunities because the information that you provided me which ended up being falsified. You interrupted my life and my financial obligations to my family and left me in a complete abandoned state left drowning. You're apologies will not pay my bills. It will not find me a job and it does not satisfy the discontent you left with me. I feel as if you're employees need to be retrained and/or let go for falsifying the hopes of people that are already at a low 0oint in their life your untrained employees are now messing with the livelyhoods of other people in the real world and it does have consequences

Sincerely,

*********** ********
Initial Complaint
02/06/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company won't stop spamming me with messages through ******** from phone numbers from various African countries. I don't know how they got my number. I keep telling them to stop but they won't. Within the last few minutes I've gotten messages from over 20 phone numbers.
Business response
02/13/2024
Thank you for escalating the above complaint to our attention. Aerotek takes these matters seriously. Aerotek will investigate the complaint and will resolve the matter.
Initial Complaint
01/23/2024
Complaint Type:
Customer Service Issues
Status:
Unanswered
The business failed to respond to the dispute.
January 22,2024 at 14:40 ish Karen and I were talking about recruitment options and work opportunities during which my 60 year old mother was in the car with me at the time and was speaking saying im avaibke to work whenever and such , I was running late to an appointment at the time so I said I have to run , which then proceeded this complaint this agent said he had his mother on the phone like shut up magret you old something something , then proceeded to keep talking , so in act of feeling disrespected and mistreated i hung up and went to my appointment on them and I personally do not think that this agent should be fired most definitely I am wishing a formal apology and the agent should be dealt to the company disgression
Initial Complaint
01/18/2024
Complaint Type:
Customer Service Issues
Status:
Unanswered
The business failed to respond to the dispute.
I have been trying to make contact with my local office for close to/over 9months and receiving no contact. I reached out to a different office and was informed I would receive a call (no call happened). I reached out to corporate to make a complaint and get immediate response due to the sheer level of unprofessional practices. The receptionists at corporate continued to have me leave multiple messages for multiple people and when asked to speak with someone directly I was informed no one would be taking my call. I was hung up on over 13times once asking for their supervisor to make a complaint and the young man began lying stating he couldn't give me his name and said the supervisor knew and would not be taking my call along with how he and the other receptionist were talking about me (negatively). I was rightfully upset and they cut me off to transfer me to numbers for voicemail. The level of unprofessional practices is outstanding. I would like an apology from each individual especially the young man and something done about this.
Business response
01/23/2024
Thank you for escalating the above complaint to our attention. Aerotek takes these matters seriously. Aerotek will investigate the concern and will work to resolve the matter.
Customer response
01/23/2024

Complaint: ********

I am rejecting this response because:

Sincerely,

***** *****
Customer response
01/24/2024
I do not wish for this to be closed as no resolution has taken place.
Initial Complaint
01/18/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They sent the following email, which is clearly a ****. “Good morning!, I want to know if you're still interested working with or company It's strictly an online work from home job company name is AEROTEK INC. the working hours are flexible and you can choose to work from anywhere of your choice, the pay is $25/hour, training is $22/hour and you will be getting payment weekly via direct deposit or credit card and the maximum amount of hours you can work a week is 45 hours. If you are employed you are going to be working as a full time or part time employee and not an independent contractor., Reply YES if you are interested!!!”
Business response
01/23/2024
Thank you for escalating the above complaint to our attention. Aerotek takes these matters seriously. Aerotek is investigating the complaint and will address the matter. Thank you.
Customer response
01/23/2024

Complaint: ********

I am rejecting this response because: This does not state what specifically they’re doing to resolve the matter. I don’t feel like I have enough information to accept or reject but I have to respond within 5 days so I’m rejecting so I can continue getting information.

Sincerely,

****** *********
Initial Complaint
11/12/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Aerotek contacted me about a position, They performed a background check, told me I passed and gave me a start date. Two days later, I was informed that I did not pass? I provided MD Judicial; Court information to substaintiate, nothing existed derogatory. The University I was hired to work for did there own background and nothing came up as well. Aerotek confirmed the hiring and gave me a start date of November 9th. This company hired me then reported discriminating information that does not exist. I am reporting them as a bad business
Bureau response
11/21/2023
Stacy *****
Aerotek Staffing Services
**** ******* ** ******** ** *****

Dear Stacy *****:

This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 11/10/2023 and was assigned an ID of *********

BBB forwarded you a complaint filed by Dametries ********. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.

In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.

We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer.


If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: 20###-###-####9

Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.

We look forward to your prompt attention to this matter.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####

CUSTOMER EXPERIENCE INFORMATION

Customer Information:
Dametries ********
**** ****** *** ** ************ ** *****
Daytime Phone: ###-###-####
E-mail: ***************************

The details of this matter are as follows:

Complaint Involves:
Service Issues

Customer’s Statement of the Problem:
Aerotek contacted me about a position, They performed a background check, told me I passed and gave me a start date. Two days later, I was informed that I did not pass? I provided MD Judicial; Court information to substaintiate, nothing existed derogatory. The University I was hired to work for did there own background and nothing came up as well. Aerotek confirmed the hiring and gave me a start date of November 9th. This company hired me then reported discriminating information that does not exist. I am reporting them as a bad business

Desired Settlement:
Finish the Job

Additional Comments from Consumer:

Business response
11/22/2023
Thank you for escalating the above complaint to our attention. Aerotek takes these matters seriously. Aerotek is working to resolve the matter.
Bureau response
11/22/2023
Dametries ********
**** ****** *** ** ************** *****

Dear Dametries ********:

This message is in regard to your complaint submitted on 11/10/2023 against Aerotek Staffing Services. Your complaint was assigned ID *********

BBB has received a formal response from Aerotek Staffing Services. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####

MESSAGE FROM BUSINESS:

Thank you for escalating the above complaint to our attention. Aerotek takes these matters seriously. Aerotek is working to resolve the matter.
Bureau response
11/27/2023
Stacy *****
Aerotek Staffing Services **** ******* ** ******* ** *****

Re: ID * ******** * Dametries ********

Dear Stacy *****:

Thank you for your recent response to Dametries ********. We have not yet heard from the consumer and are closing this case as answered.

Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached. Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."

The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language.

In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####
Bureau response
11/27/2023
Dametries ********
**** ****** *** ** *********** ** *****

Re: ID * ********* Aerotek Staffing Services

Dear Dametries ********,

We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.”

Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####
Initial Complaint
06/09/2023
Complaint Type:
Customer Service Issues
Status:
Unanswered
The business failed to respond to the dispute.
Atkore/Aerotek the supervisor Lupe took me into his office privately calling employees niggers and employees specks. I told the managers of Atkore/Aerotek no employees wanted to work with me after I talked to managers they moved Lupe to a different dept, he still has his job. The managers documented it privately and fired me. Since this incident occurred no one wanted to train me or work with me the supervisor left and told 3 trainees to train each other and allow employees to smoke marijuana on the job site.
Business response
06/20/2023
Thank you for escalating the above complaint to our attention. Aerotek take these matters seriously. Aerotek is investigating the complaint and working to resolve the matter.
Initial Complaint
01/24/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I worked with this staffing in 2022. I received an email to download my W2 form on 01/13/23. Since I no longer work for this company, I am unable to sign in and retrieve my W2 form. I have called the local number 704-329-8136 and left several messages and the corporate number 1800-9278090 as well as sent an email on 01/16/23 to ********************** and no response. This is very unprofessional.
Business response
01/25/2023
Thank you for escalating the above complaint to our attention. Aerotek takes these matters seriously. Aerotek will be investigating the complaint and work directly with the individual.
Initial Complaint
01/20/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I worked at aerotek from 11/22 to1/23, I signed a contract for per diem which I never received and was terminated before I could receive my per diem which is over 2 thousand dollars also they said my time card was lost and I never received my last paycheck
Business response
01/25/2023
Thank you for escalating the above complaint to our attention. Aerotek takes these matters seriously. Aerotek will investigate the complaint and work to resolve the matter.
Initial Complaint
01/17/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
As before i left to be out of work for sick time, i was told after 90 days i would be able to get sick time from Aston Carter and optum care. When it came time to use it i was told that i wasn't able to use it because I didn't have sick time. So I've reached to them to ask for legal team and was told again That i did have sick time and then told a second time i didn't have it. Now there is no one answering my calls or getting back to me to help resolve the problem. They are also hanging up on me when I'm asking for legal team info.
Business response
01/20/2023
Thank you for escalating the above complaint to our attention. Aston Carter takes these matters seriously. Aston Carter is working with the Complaint to resolve the matter.

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