ComplaintsforAccess Receivables Management

• Initial Complaint

  05/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We had our taxes done with *** ***** and was told we didn’t owe anything else. Now I’m getting a letter from this company that I don’t know saying owe $772.51 from 2019.

  Business response

  05/30/2024

  You may telephone Customer Service at 804-******** for details, or you may call Ms. G**** from ACCESS Receivables Management at 443-******** for more information. 

• Initial Complaint

  05/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Access receivables management(Tony) received my payment in full and said the lean from the state would be removed via email in 24 hours. That never happened in fact they will not even provide me a link , email, or any type of receipt that shows my account is paid in full. I spoke to Tonys supervisor today who informed me it takes up to 3 weeks to process everything. A complete lie was told by Tony and his company refuses to make this right by sending me confirmation of my payment in full. I have the right to be given proof of payment from this company. Now they say they can't even email me a response. Just Lie after Lie is being told. This company is terrible and should never be allowed to handle Tax payment issues. Just pathological liars.

  Business response

  05/16/2024

  ACCESS Receivables has contacted the complainant and the matter has been handled. 

• Initial Complaint

  04/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This collections agency is awful. Myself and other colleagues have spoken to a representative named Charlotte on multiple occasions regarding a bogus debt from ********** **************. Although our leadership has tried to have productive conversations regarding the issue, Charlotte has been quick to use intimidation tactics. This particular representative has become increasingly aggressive and on some occasions has called upwards of ten times in a 24 hr period. I am quite certain this violates the Fair Debt Collection Practices Act. I am not sure how this business has an A+ rating by the BBB, maybe the representative we've had to deal with is just a bad apple but something needs to be done as they are breaking the law.

  Business response

  04/10/2024

  ********** ******** Placed your account with ACCESS Receivables Management in October 2023. After many left messages and emails, our agent was able to speak with someone with decision making authority regarding the outstanding balance. A settlement offer was initiated by your company and a counteroffer was suggested by ********** ********. Various telephone calls occurred to discuss the settlement opportunity. It was asked of ACCESS to obtain the contract and invoices for review. This information was obtained, but the person from your company that requested the information would not respond to emails or telephone calls to discuss neither the settlement offer that was initially proposed by your company, nor the contract information that was requested.
  
  ********** ******** Placed your account with ACCESS Receivables Management in October 2023. After many left messages and emails, our agent was able to speak with someone with decision making authority regarding the outstanding balance. A settlement offer was initiated by your company and a counteroffer was suggested by ********** ********. Various telephone calls occurred to discuss the settlement opportunity. It was asked of ACCESS to obtain the contract and invoices for review. This information was obtained, but the person from your company that requested the information would not respond to emails or telephone calls to discuss neither the settlement offer that was initially proposed by your company, nor the contract information that was requested.

  Customer response

  04/10/2024

  
  Complaint: ********
  
  I am rejecting this response because: The original information Access Receivables Management received from ********** was incorrect. Our leadership attempted to contact ********** customer service in 2021 on multiple occasions to view the 'contract' and for detailed information on how they calculated what they were saying we owed. The alleged contract was explained to our business by a ********** representative as just an upgrade to our services so we could have faster internet. At that time we never received any responses from ********** or any further notices or collection efforts on their part. Then, almost two years later, Access Receivables Management collection agency begins contacting us. We tried to explain that we had received no communication from ********** detailing the charges they were trying to collect and attempted to gather additional information on how exactly canceling an internet 'contract' one month early resulted in a supposed $25,000 in charges. 

  Also, the alleged money 'owed' to **********, does not address why Access Receivables Management's representative (Charlotte) has been harassing our business. Our leadership did have a conversation with her but no terms were agreed upon. Our organization runs off of volunteer work and therefore staff may not be able to contact Charlotte back as quickly as she would like. Additionally, any funds that are to be dispersed have to be approved by our Board of Directors who only meet quarterly. Again, this may not be convenient for their representative, but it is how our non-profit organization operates. There is no excuse for the harassment we have received. We have had days where she has called upwards of seven times in a 24 hr period. The staff at our clinic office have explained to her repeatedly that we do not have the authority to settle the alleged debt and to please quit contacting our place of business and instead reach out to the President of our Board of Directors (which she admitted she has the contact information for). If Charlotte or other reps do not stop calling and harassing our office, we will file a police report with the local authorities. We have already consulted with legal counsel on the matter.

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  01/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am receiving repetitive daily voicemails/calls from Access Receivables Management on my cell number, indicating they are collecting a bill from **** ********* ********. The account number they cite as *******. I have no outstanding bill from **** ********* ******** nor have I done any business with **** ********* ********. I contacted **** ********* ******** and they indicate that invoice number is associated with an invoice, but they confirm I have no relationship to that invoice and that the account associated with the invoice is not delinquent. I need written confirmation from Access Receivables Management that they have been calling in error, that they will immediately correct any reports to credit reporting agencies, and that they will permanently cease and desist their collections calls/efforts.

  Business response

  01/10/2024

  The telephone number that is noted in the complaint has been removed from the record. Our agent advised the telephone number subscriber of the removal on December 29, 2023. 

• Initial Complaint

  11/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Apparently ******* **** used my address to open an account with ***** ************ for their services. I do not know Mr. ****, A Mr. **** has never lived at this address, we are only the third family to live here, and I have no use for ***** ************ services. (attached is photo of letter) Date: Nov 16, 2023 Client ref: ******-BRM Amount due: $8,366.84 Creditor: ***** ************

  Business response

  12/04/2023

  Thank you for advising ACCESS that this is not the correct address for the person/company we are trying to reach. In the future, please write "not at this address" on the envelope and place it in the nearest postal mailbox. Your address has been removed from the account. 

• Initial Complaint

  11/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This company has been harassing the School District of ******* ******* ******** for a debt owed by ******* ******** ******* (a now defunct charter school).

  Business response

  11/28/2023

  ACCESS Receivables has removed all telephone numbers and email addresses associated with the School District of ******* ******. No further contact shall occur. 

  Customer response

  11/28/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  11/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Just received a letter in the mail indicating that the ******** ********** ** ******** has placed my delinquent account with Access Receivables Management for collection. I don’t owe Virginia Taxes.

  Business response

  11/03/2023

  The original creditor requested the account be closed and returned. This action took place on November 1, 2023. 

• Initial Complaint

  10/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I noticed two accounts from this company with two different amounts on my credit report. i researched the company to make sure i wasn't missing a company that i hadn't paid and i have no knowledge of this company or having owed them anything. i would like this removed from my credit report. i have never done any business with this company.

  Business response

  10/12/2023

  This account has been closed and returned to the original creditor and a request has been made to remove it from the credit reporting agencies. 

• Initial Complaint

  09/29/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ********* *******. I do not have a contract with the collection agency Access Receivables Management. They did not provide me with the original contract as requested.

  Business response

  10/02/2023

  On August 14, 2023 ACCESS Receivables received correspondence from ****** ****** stating “not my debt”. The same day ACCESS Receivables contacted the client, received a copy of the contract for leased goods and sent it to the return address on the envelope, thus completing the requirements under the FDCPA. Since that action, this account has been closed and returned to the original creditor. 

• Initial Complaint

  08/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ******** ********* ** **********. I do not have a contract with Access Receivables Management, they did not provide me with the original contract as requested.

  Business response

  08/09/2023

  Documentation has been obtained from the client and will be forwarded to the complainant via USPS mail at the address provided in this complaint. The information is not being posted in the response as it contains personally identifiable information. At any time if you would like to speak to someone for further details, please telephone 443-********. Thank you. 

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