Complaints

This profile includes complaints for Access Receivables Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Access Receivables Management has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Access Receivables Management

  11350 McCormick Rd, EPIII, Ste 800 Hunt Valley, MD 21031-1002

  
• 

  Access Receivables Management

  PO Box 1377 Cockeysville, MD 21030-6377

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ACCESS mngmt continues to call me in regard to a NYS INS fund debt they RUDELY states is MY DEBT. this alleged debt is for a company which is now closed and which i had NO OWNERSHIP. there is also proof that auto-pay was set up for this workers comp acct and there was never a missed payment. They have harrassed people who we barely know just because once 5 years ago we sold a car to that person. Since you are a collection agency, i have no contract with you and owe you NOTHING. Any calls I, or anyone I know receives from you will be recorded and each person will individually sue for harassment. Also, stop threatening with a law suit and serve me papers and we can meet in court.

  Business Response

  Date: 01/13/2025

  ACCESS Receivables Management will not be contact this business going forward. 

• Initial Complaint

  Date:12/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Access Receivables Management has been harassing me with voicemails. My phone doesn't even ring, I just get a random voicemail stating they are calling about a debt for ********** ***. ********** *** has filed chapter 7 bankruptcy and our case has closed as a no asset case. Our bankruptcy case # is ********-hb. Our attorney's phone # is ************ - ****** *** **** - if they have any further questions. If access receivables management calls me again or leaves another voicemail pertaining to a debt collection I will be tempted to seek legal action against them.

  Business Response

  Date: 12/09/2024

  Thank you for providing the bankruptcy information. The account is now closed. 

  Customer Answer

  Date: 12/10/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:12/03/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past two weeks this company, Accesss Receivables Mgmt, has called my phone number multiple times, leaving messages regarding an overdue account for ** **********. I am not ** ********** nor do I work for that entity. The number they are calling from is 443-********. You helped me out with a similar issue earlier in the year and I am hopeful you can help resolve this one.

  Business Response

  Date: 12/04/2024

  Telephone number ************ has been removed from the account. 

  Customer Answer

  Date: 12/08/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ***********

   

  Thank you for your assistance!

• Initial Complaint

  Date:11/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called me about a bogus debt in which they had inconsistent dates and records. They tried to collect a large sum of money from me and kept applying pressure so that I would try to pay it without having to think about it. They are unprofessional, rude, and are willing to hound you and other people in your circle until they collect the money they are seeking.Do not interact with this company for any reason whatsoever.

  Business Response

  Date: 12/02/2024

  ACCESS Receivables Management reviewed the call related to the complaint. The agent from ACCESS was courteous, explained why the balance was outstanding and there was little in the way of pushback from customer when payment of the debt was discussed. Please telephone Tim D*******, Vice President of Operations at 443-********, if you would like to discuss the matter further.  

• Initial Complaint

  Date:11/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Access Receivables Management has unrightfully reported a debt on my credit that is not mine. I have both mailed and emailed the proof needed and they still refuse to remove the debt. The debt was with ******** internet for unreturned equipment. This was a mistake on spectrums fault as I did infact return all of my equipment. I have already cleared this up with ******** but Access Receivables refuses to call them or acknowledge the proof I have that the debt is cleared and they continued to report this on my credit.

  Business Response

  Date: 11/22/2024

  ACCESS Receivables has ceased collections on this matter. This account has not been reported to any credit reporting agency to which ACCESS reports. 

• Initial Complaint

  Date:10/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Months of Harassment by Access Intelligent Office Access Receivables (daily automated phone calls to my personal cell phone 218-3******* at 6:00 AM and 7:00 AM to my home physical location in Tucson AZ and Copper Mt Colo. Often when i answered the call it would hang up. Today the call didn't allow me to answer but just entered a voicemail. daily texts and emails to my personal email. I called Amy D******* the Sr Account Manager Team Lead @ ACCESS Receivables Management 443-******** and told her this had to stop. I was blocking calls from the auto call system 443-******** and from *********@access-receivables.com. I told her I plan to file a complaint with the Attorney Gen of MD and Minnesota and complaints with the Better Business Bureau. I had settled all three of my ***** ***** account in December of 2022. Then ***** accounting dept who misapplied part of the settlement funds did an audit and went after the ********** ***. account ******** for $1,904.67. ***** had increased ***** ****** Account **************** by almost 500% (from, $214.24 to $1,020.00

  Business Response

  Date: 10/14/2024

  ACCESS Receivables has removed the cell phone number, 218-******** and the previously used email address from the account. No contact will occur from ACCESS to ********** ***. by way of those methods regarding account number ********. 

• Initial Complaint

  Date:05/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our taxes done with *** ***** and was told we didn’t owe anything else. Now I’m getting a letter from this company that I don’t know saying owe $772.51 from 2019.

  Business Response

  Date: 05/30/2024

  You may telephone Customer Service at 804-******** for details, or you may call Ms. G**** from ACCESS Receivables Management at 443-******** for more information. 

• Initial Complaint

  Date:05/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Access receivables management(Tony) received my payment in full and said the lean from the state would be removed via email in 24 hours. That never happened in fact they will not even provide me a link , email, or any type of receipt that shows my account is paid in full. I spoke to Tonys supervisor today who informed me it takes up to 3 weeks to process everything. A complete lie was told by Tony and his company refuses to make this right by sending me confirmation of my payment in full. I have the right to be given proof of payment from this company. Now they say they can't even email me a response. Just Lie after Lie is being told. This company is terrible and should never be allowed to handle Tax payment issues. Just pathological liars.

  Business Response

  Date: 05/16/2024

  ACCESS Receivables has contacted the complainant and the matter has been handled. 

• Initial Complaint

  Date:04/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This collections agency is awful. Myself and other colleagues have spoken to a representative named Charlotte on multiple occasions regarding a bogus debt from ********** **************. Although our leadership has tried to have productive conversations regarding the issue, Charlotte has been quick to use intimidation tactics. This particular representative has become increasingly aggressive and on some occasions has called upwards of ten times in a 24 hr period. I am quite certain this violates the Fair Debt Collection Practices Act. I am not sure how this business has an A+ rating by the BBB, maybe the representative we've had to deal with is just a bad apple but something needs to be done as they are breaking the law.

  Business Response

  Date: 04/10/2024

  ********** ******** Placed your account with ACCESS Receivables Management in October 2023. After many left messages and emails, our agent was able to speak with someone with decision making authority regarding the outstanding balance. A settlement offer was initiated by your company and a counteroffer was suggested by ********** ********. Various telephone calls occurred to discuss the settlement opportunity. It was asked of ACCESS to obtain the contract and invoices for review. This information was obtained, but the person from your company that requested the information would not respond to emails or telephone calls to discuss neither the settlement offer that was initially proposed by your company, nor the contract information that was requested.
  
  ********** ******** Placed your account with ACCESS Receivables Management in October 2023. After many left messages and emails, our agent was able to speak with someone with decision making authority regarding the outstanding balance. A settlement offer was initiated by your company and a counteroffer was suggested by ********** ********. Various telephone calls occurred to discuss the settlement opportunity. It was asked of ACCESS to obtain the contract and invoices for review. This information was obtained, but the person from your company that requested the information would not respond to emails or telephone calls to discuss neither the settlement offer that was initially proposed by your company, nor the contract information that was requested.

  Customer Answer

  Date: 04/10/2024

  
  Complaint: ********
  
  I am rejecting this response because: The original information Access Receivables Management received from ********** was incorrect. Our leadership attempted to contact ********** customer service in 2021 on multiple occasions to view the 'contract' and for detailed information on how they calculated what they were saying we owed. The alleged contract was explained to our business by a ********** representative as just an upgrade to our services so we could have faster internet. At that time we never received any responses from ********** or any further notices or collection efforts on their part. Then, almost two years later, Access Receivables Management collection agency begins contacting us. We tried to explain that we had received no communication from ********** detailing the charges they were trying to collect and attempted to gather additional information on how exactly canceling an internet 'contract' one month early resulted in a supposed $25,000 in charges. 

  Also, the alleged money 'owed' to **********, does not address why Access Receivables Management's representative (Charlotte) has been harassing our business. Our leadership did have a conversation with her but no terms were agreed upon. Our organization runs off of volunteer work and therefore staff may not be able to contact Charlotte back as quickly as she would like. Additionally, any funds that are to be dispersed have to be approved by our Board of Directors who only meet quarterly. Again, this may not be convenient for their representative, but it is how our non-profit organization operates. There is no excuse for the harassment we have received. We have had days where she has called upwards of seven times in a 24 hr period. The staff at our clinic office have explained to her repeatedly that we do not have the authority to settle the alleged debt and to please quit contacting our place of business and instead reach out to the President of our Board of Directors (which she admitted she has the contact information for). If Charlotte or other reps do not stop calling and harassing our office, we will file a police report with the local authorities. We have already consulted with legal counsel on the matter.

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving repetitive daily voicemails/calls from Access Receivables Management on my cell number, indicating they are collecting a bill from **** ********* ********. The account number they cite as *******. I have no outstanding bill from **** ********* ******** nor have I done any business with **** ********* ********. I contacted **** ********* ******** and they indicate that invoice number is associated with an invoice, but they confirm I have no relationship to that invoice and that the account associated with the invoice is not delinquent. I need written confirmation from Access Receivables Management that they have been calling in error, that they will immediately correct any reports to credit reporting agencies, and that they will permanently cease and desist their collections calls/efforts.

  Business Response

  Date: 01/10/2024

  The telephone number that is noted in the complaint has been removed from the record. Our agent advised the telephone number subscriber of the removal on December 29, 2023.