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Toys

Monster Jam Superstore

This business is NOT BBB Accredited.

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3 Customer Reviews

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  • Alan I

    07/21/2022

    I went to a monster jam event and they did not have an adult large size t-shirt for my son. I was excited to see that they came in on the monster jam superstore so I ordered one for my son. When I received my order I was disappointed because I ordered an adult large and I received a child a small T-shirt. I called monster jam 800 number and it's not a customer service number they only take orders they told me to email monster jam and I did so. I did not hear any response through email. So with my bank I started the process of getting a refund through my credit card. I emailed monster jam again saying I'm going to reverse my credit card charge and they said we will process a new order and will send me out the correct T-shirt. Well another week goes by no T-shirt and I emailed again no response. I continue the process with my bank to get a credit for my credit card charge which I did not see the product that I ordered. All I want is my son's t-shirt that he was looking so forward to. Why is it that they send me the wrong t-shirt and I have to deal with everything trying to get the right product. Do not order from the store it's not worth that aggravation.

  • Bonnie D

    07/15/2022

    This is by far the worst online shopping experience to date. I placed an order on June 22, for my gransons birthday gifts, when the status hadn't changed in weeks I emailed them, got a generic reply stating that only after 30 days could I do something. Then finally said it shipped, and was expected within that week, nothing, checked again, said something about **********, emailed them again, same generic response. My grandsons party is now in 2 days, checked tracking again, as it was supposed to be here yesterday, it still shows yesterday's date, but if you click on the route info, it shows it in Huntington Beach. If it was in Chino yesterday, why would they take it to Huntington Beach, as it is the opposite direction fom where I live. Beware, this company absolutely does not care about it's customers, nor do they try and help. So disgusted.

  • Jaime H

    04/26/2022

    Made an online order 4/10/22. It is now 4/26/22 and I still do not have a tracking link. I was able to get someone to answer only twice of the NUMEROUS of times that I have called. I was supposed to have gotten a tracking link on 4/25/22 and I still do not have it. Phone hangs up between 57 seconds and 18 minutes.

Customer Review Rating

1/5

Average of 3 Customer Reviews

Contact Information

8230 Sandy Ct Ste B

Jessup, MD 20794-3000

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(888) 659-7223

BBB Rating & Accreditation

C-

This business is not BBB Accredited

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